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FairEmail/docs/FAQ-in-rID.md

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# Bantuan FairEmail
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Jika Anda memiliki pertanyaan, silakan periksa pertanyaan yang sering diajukan di bawah ini terlebih dahulu. Di bagian bawah, Anda dapat mengetahui cara mengajukan pertanyaan lain, meminta fitur, dan melaporkan bug.
## Indeks
* [Memberi otorisasi akun](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-authorizing-accounts)
* [Bagaimana caranya?](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-howto)
* [Masalah yang diketahui](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-known-problems)
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* [Fitur yang direncanakan](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-planned-features)
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* [Fitur yang sering diminta](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-frequently-requested-features)
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* [Pertanyaan yang Sering Diajukan (FAQ)](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-frequently-asked-questions)
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* [Get support](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support)
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## Memberi otorisasi akun
Dalam banyak kasus, pengaturan cepat akan mampu secara otomatis mengidentifikasi konfigurasi yang benar.
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Jika pengaturan cepat gagal, anda harus mengatur akun anda secara manual (untuk menerima surel) dan identitas (untuk mengirim surel). Untuk itu, anda membutuhkan alamat server IMAP dan SMTP dan nomor port, gunakan SSL/TLS atau STARTTLS dan nama pengguna anda (selalu, tapi terkadang tidak perlu, alamat surel anda) dan kata sandi anda.
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Mencari *IMAP* dan nama provider selalu cukup untuk menemukan dokumentasi yang cocok.
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Dalam beberapa kasus, anda butuh mengaktifkan akses eksternal ke akun anda dan/atau gunakan (aplikasi) kata sandi spesial, seperti contoh ketika otentikasi dua faktor diaktifkan.
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Untuk memberikan izin:
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* Gmail / G suite, lihat [pertanyaan 6](#user-content-faq6)
* Outlook / Live / Hotmail, lihat [pertanyaan 14](#user-content-faq14)
* Office 365, lihat [pertanyaan 14](#user-content-faq156)
* Microsoft Exchange, lihat [pertanyaan 8](#user-content-faq8)
* Yahoo, AOL and Sky, lihat [pertanyaan 88](#user-content-faq88)
* Apple iCloud, lihat [pertanyaan 148](#user-content-faq148)
* Free.fr, lihat [pertanyaan 157](#user-content-faq157)
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Sila lihat [disini](#user-content-faq22) untuk pesan eror yang biasa ditemukan dan solusinya.
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Pertanyaan terkait:
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* [Apakah terdukung OAuth?](#user-content-faq111)
* [Mengapa tidak terdukung ActiveSync?](#user-content-faq133)
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<a name="howto">
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## Bagaimana caranya ...?
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* Mengubah nama akun: Pengaturan, langkah 1, Pengelolaan, klik akun
* Mengubah target pergeseran kanan/kiri: Pengaturan, Perilaku, Atur aksi pergeseran
* Mengubah kata sandi: Pengaturan, langkah 1, Pengelolaan, klik akun, ubah kata sandi
* Mengatur tanda tangan: Pengaturan, langkah 2, Pengelolaan, klik identitas, sunting tanda tangan.
* Menambahkan alamat CC dan BCC: klik ikon orang pada akhir dari subjek
* Mengunjungi pesan selanjutnya/sebelumnya dalam arsip/hapus: dalam pengaturan perilaku, nonaktifkan *Tutup percakapan otomatis* dan klik *Kunjungi percakapan selanjutnya/sebelumnya* untuk *Dalam menutup percakapan*
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* Add a folder to the unified inbox: long press the folder in the folder list and tick *Show in unified inbox*
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* Menambahkan berkas di menu navigasi: tekan berkas dengan lama di dalam daftar berkan dan berikan tanda di *Tampilkan di menu navigasi*
* Memuat pesan lainnya: tekan berkas dengan lama di dalam daftar berkas, pilih *Singkronisasikan pesan lainnya*
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* Menghapus pesan, loncati sampah: dalam menu titik 3 diatas *Hapus* teks pesan atau secara alternatif tidak memilih folder sampah di pengaturan akun
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* Menghapus akun/identitas: Pengaturan langkah 1/2, Pengelolaan, menu titik 3, Hapus
* Menghapus berkas: tekan berkas dengan lama di dalam daftar berkas, Sunting properti, menu tiga titik, Hapus
* Mengurungkan pesan: Kotak keluar, tekan pesan, tekan tombol ikon urungkan
* Menyimpan pesan terkirim di pesan masuk: sila [lihat FAQ ini](#user-content-faq142)
* Mengubah sistem berkas: Pengaturan, langkah 1, Pengelolaan, tekan akun dibawah
* Mengekspor/mengimpor pengaturan: Pengaturan, navigasi/menu hamburger
## Masalah yang diketahui
* ~~ [Bug di Android 5.1 and 6](https://issuetracker.google.com/issues/37054851) yang menyebabkan aplikasi menampilkan format waktu yang salah beberapa kali. Toggle pengaturan Android *Gunakan format waktu 24 jam* dapat menyelesaikan masalah sementara ini. Solusi telah ditambahkan.~~
* ~~ [Bug di Google Drive](https://issuetracker.google.com/issues/126362828) menyebabkan berkas yang terekspor ke Google Drive kosong. Google telah memperbaiki ini.~~
* ~~[Bug di AndroidX](https://issuetracker.google.com/issues/78495471) menyebabkan FairEmail mengalami kegagalan dalam menekan dengan lama atau menggeser. Google telah memperbaiki ini.~~
* ~~[Bug di AndroidX ROOM](https://issuetracker.google.com/issues/138441698) menyebabkan crash dengan "*... Pengecualian saat meghitung database data langsung ... Tidak dapat membaca barisan ...*". Solusi telah ditambahkan.~~
* [Bug di Android](https://issuetracker.google.com/issues/119872129) menyebabkan FairEmail crash dengan "*... Notifikasi buruk diposkan ...*" dalam beberapa perangkat setelah memperbarui FairEmail dan mengklik notifikasi.
* [Bug di Android](https://issuetracker.google.com/issues/62427912) beberapa kali menyebabkan crash dengan "*... RekamanAktivitas tidak ditemukan untuk ...*" setelah memperbarui FairEmail. Menginstal ulang ([sumber](https://stackoverflow.com/questions/46309428/android-activitythread-reportsizeconfigurations-causes-app-to-freeze-with-black)) dapat memperbaiki masalah.
* [Bug di Android](https://issuetracker.google.com/issues/37018931) beberapa kali menyebabkan crash dengan *... InputChannel is not initialized ...* on some devices.
* [Bug di LineageOS](https://review.lineageos.org/c/LineageOS/android_frameworks_base/+/265273) beberapa kali menyebabkan crash dengan *... java.lang.ArrayIndexOutOfBoundsException: length=...; index=... ...*.~~
* Bug di Nova Launcher dalam Android 5.x menyebabkan FairEmail crash dengan *java.lang.StackOverflowError* ketika Nova Launcher mengakses servis aksesibilitas.
* ~~Pemilih berkas beberpa kali menampilkan tidak ada berkas dengan alasan yang tidak diketahui. Masalah ini terlihat sudah diperbaiki.~~
* ~~[Bug di AndroidX](https://issuetracker.google.com/issues/64729576) menyebabkan kesulitan untuk menekan scroll cepat. Solusi telah ditambahkan.~~
* ~~Enkripsi menggunakan YubiKey mengakibaykan putaran yang terus menerus. Hal ini disebabkan karena sebuah [bug di OpenKeychain](https://github.com/open-keychain/open-keychain/issues/2507).~~
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* Scrolling to an internally linked location in original messages does not work. This can't be fixed because the original message view is contained in a scrolling view.
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* Tampilan teks pesan tidak (selalu) terlihat pada jam Samsung karena [setLocalOnly](https://developer.android.com/reference/androidx/core/app/NotificationCompat.Builder.html#setLocalOnly(boolean)) sepertinya dihindari. Tampilan teks pesan diketahui dapat ditampilkan dengan benar pada perangkat wearable Pebble 2, Fitbit Charge 3, Mi band 3, dan Xiaomi Amazfit BIP. Lihat juga [FAQ ini](#user-content-faq126).
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* [Bug idi Android 6.0](https://issuetracker.google.com/issues/37068143) menyebabkan crash dengan *... Invalid offset: ... Valid range is ...* when text is selected and tapping outside of the selected text. Bug ini telah diperbaiki dalam Android 6.0.1.
* Internal (anchor) links will not work because original messages are shown in an embedded WebView in a scrolling view (the conversation list). Hal ini merupakan limitasi Android yang tidak dapat diperbaiki atau di buat bekerja.
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* Language detection [is not working anymore](https://issuetracker.google.com/issues/173337263) on Pixel devices with (upgraded to?) Android 11
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## Fitur yang Direncanakan
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* ~~Singkronisasi secara manual~~
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* ~~Enkripsi semi otomatis~~
* ~~Salinan pesan~~
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* ~~Bintang berwarna~~
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* ~~Pengaturan notifikasi per berkas~~
* ~~Pilih gambar lokal untuk tanda tangan~~ (hal ini belum ditambahkan karena memerlukan manajemen berkas gambar dan karena bagaimanapun gambar tidak ditampilkan secara default pada sebagian besar surel klien)
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* ~~Tampilkan pesan yang cocok dengan pengaturan~~
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* ~~[ManageSieve](https://tools.ietf.org/html/rfc5804)~~ (there are no maintained Java libraries with a suitable license and without dependencies and besides that, FairEmail has its own filter rules)
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* ~~Cari pesan menggunakan/tanpa lampiran~~ (hal ini belum ditambahkan karena IMAP tidak mendukung perncarian lampiran)
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* ~~Mencari folder~~ (susah sekali menyaring folder hirarki)
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* ~~Penyaranan pencarian~~
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* ~~[Autocrypt Setup Message](https://autocrypt.org/autocrypt-spec-1.0.0.pdf) (section 4.4)~~ (IMO it is not a good idea to let an email client handle sensitive encryption keys for an exceptional use case while OpenKeychain can export keys too)
* ~~Generic unified folders~~
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* ~~Jadwal notifikasi pesan per akun baru~~ (diterapkan dengan menambahkan waktu untuk mengatur sehingga pesan dapat disnooze selama periode yang ditentukan)
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* ~~Salin akun dan identitas~~
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* ~~Pinch zoom~~ (not reliably possible in a scrolling list; the full message view can be zoomed instead)
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* ~~Tampilan berkas yang lebih sederhana~~
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* ~~Buat daftar dan tabel~~ (hal ini memerlukan penyusun rich text, lihat [FAQ ini](#user-content-faq99))
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* ~~Pinch zoom text size~~
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* ~~Tampilan GIF~~
* ~~Tema~~ (tema abu-abu muda dan gelap telah ditambahkan karena tema ini yang paling banyak disukai orang)
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* ~~Any day time condition~~ (any day doesn't really fit into the from/to date/time condition)
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* ~~Kirimkan sebagai lampiran~~
* ~~Widget untuk akun yang dipilih~~
* ~~Pengingat untuk melampirkan berkas~~
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* ~~Select domains to show images for~~ (this will be too complicated to use)
* ~~Unified starred messages view~~ (there is already a special search for this)
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* ~~Memindahkan aksi notifikasi~~
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* ~~Dukungan S/MIME~~
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* ~~Pencarian untuk pengaturan~~
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Apapun yang ada dalam daftar ini disusun secara acak dan *mungkin* akan ditambahkan pada waktu yang akan datang.
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## Fitur yang sering diajukan
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Desain ini bersadarkan dari banyak diskusi dan anda dapat mendiskusikannya [di forum ini](https://forum.xda-developers.com/android/apps-games/source-email-t3824168) jika anda menginginkannya. Tujuan dari desain ini adalah minimalis (tidak ada menu, tombol, dll. yang tidak diperlukan) dan tidak mengganggu (tidak ada warna atau animasi yang mencolok, dsb.). Hal-hal yang ditampilkan disini harus berguna sebagaimanapun dan harus ditempatkan secara tepat untuk penggunaan yang mudah. Font, ukuran, warna dan lainnya harus menggunakan desain material bila memungkinkan.
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## Pertanyaan yang Sering Diajukan (FAQ)
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* [(1) Izin mana yang dibutuhkan dan mengapa?](#user-content-faq1)
* [(2) Mengapa terlihat notifikasi permanen?](#user-content-faq2)
* [(3) Apa itu operasi dan mengapa mereka tertunda?](#user-content-faq3)
* [(4) Bagaimana cara saya menggunakan sertifikat keamanan yang tidak valid / kata sandi kosong / koneksi teks kosong?](#user-content-faq4)
* [(5) Bagaimana cara saya mengatur tampilan pesan?](#user-content-faq5)
* [(6) Bagaimana cara saya masuk ke Gmail / G suite?](#user-content-faq6)
* [(7) Mengapa pesan yang terkirimkan tidak nampak (secara langsung) dalam folder terkirim?](#user-content-faq7)
* [(8) Apakah saya dapat menggunakan akun Microsoft Exchange?](#user-content-faq8)
* [(9) Apa itu identitas / bagaimana cara saya menambahkan alias?](#user-content-faq9)
* [~~(11) Mengapa POP tidak terdukung?~~](#user-content-faq11)
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* [~~(10) What does 'UIDPLUS not supported' mean?~~](#user-content-faq10)
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* [(12) Bagaimana cara kerja enkripsi / dekripsi?](#user-content-faq12)
* [(13) Bagaimana cara kerja pencarian dalam perangkat/server?](#user-content-faq13)
* [(14) Bagaimana cara saya mengatur akun Outlook / Live / Hotmail?](#user-content-faq14)
* [(15) Mengapa teks pesan terus menerus dimuat?](#user-content-faq15)
* [(16) Mengapa pesan tidak tersingkronisasi?](#user-content-faq16)
* [~~(17) Mengapa singkronisasi manual tidak bekerja~~](#user-content-faq17)
* [(18) Mengapa tampilan pesan tidak selalu terlihat?](#user-content-faq18)
* [(19) Mengapa fitur pro sangat mahal?](#user-content-faq19)
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* [(20) Apakah dana saya dapat dikembalikan?](#user-content-faq20)
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* [(21) Bagaimana cara saya mengaktifkan lampu notifikasi?](#user-content-faq21)
* [(22) Apa yang dimaksud dengan akun/folder eror ... ?](#user-content-faq22)
* [(23) Mengapa saya mendapatkan tanda .. ?](#user-content-faq23)
* [(24) Apa itu telusuri pesan di server?](#user-content-faq24)
* [(25) Mengapa saya tidak dapat memilih/membuka/menyimpan gambar, lampiran atau berkas?](#user-content-faq25)
* [(26) Apakah saya dapat membantu menerjemahkan FairEmail ke dalam bahasa saya?](#user-content-faq26)
* [(27) Bagaimana cara saya membedakan gambar yang tertanam dan eksternal?](#user-content-faq27)
* [(28) Bagaimana cara saya mengelola status bilah notifikasi?](#user-content-faq28)
* [(29) Bagaiman cara saya mendapatkan notifikasi pesan baru dari folder lainnya?](#user-content-faq29)
* [(30) bagaimana cara saya menggunakan pengaturan cepat yang tersedia?](#user-content-faq30)
* [(31) Bagaimana cara saya menggunakan shortcut yang tersedia?](#user-content-faq31)
* [(32) Bagaimana cara saya memeriksa jika membaca pesan ini aman?](#user-content-faq32)
* [(33) Mengapa alamat pengirim yang telah disunting tidak dapat bekerja?](#user-content-faq33)
* [(34) Bagaimana identitas cocok?](#user-content-faq34)
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* [(35) Why should I be careful with viewing images, attachments, the original message, and opening links?](#user-content-faq35)
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* [(36) Bagaimana pegaturan berkas terenkripsi?](#user-content-faq36)
* [(37) Bagaimana kata sandi disimpan?](#user-content-faq37)
* [(39) Bagaimana cara saya mereduksi penggunaan baterai dari FairEmail?](#user-content-faq39)
* [(40) Bagaimana cara saya mereduksi penggunaan data dari FairEmail?](#user-content-faq40)
4 years ago
* [(41) How can I fix the error 'Handshake failed' ?](#user-content-faq41)
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* [(42) Apakah saya dapat menambahkan provider baru dalam daftar provider?](#user-content-faq42)
* [(43) Apakah anda dapat menampilkan yang orisinil ... ?](#user-content-faq43)
* [(44) Apakah saya dapat menampilkan foto / ikon identitas kontak dari folder terkirim?](#user-content-faq44)
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* [(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!' ?](#user-content-faq45)
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* [(46) Mengapa daftar pesan saya selalu segarkan?](#user-content-faq46)
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* [(47) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder draf' ?](#user-content-faq47)
* [~~(48) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder arsip' ?~~](#user-content-faq48)
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* [(49) How do I fix 'An outdated app sent a file path instead of a file stream' ?](#user-content-faq49)
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* [(50) Apakah saya dapat menambahkan opsi singkronisasikan seluruh pesan?](#user-content-faq50)
* [(51) Bagaimana folder disusun?](#user-content-faq51)
* [(52) Mengapa membutuhkan beberapa waktu untuk menghubungkan kembali ke akun?](#user-content-faq52)
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* [(53) Apakah saya dapat menempelkan bilah aksi pesan ke paling atas/paling bawah?](#user-content-faq53)
* [~~(54) Bagaimana cara saya menggunakan bagian prefiks nama?~~](#user-content-faq54)
* [(55) Bagaimana cara saya menandai semua pesan telah dibaca / memindahkan atau menghapus seluruh pesan?](#user-content-faq55)
4 years ago
* [(56) Apakah anda dapat menambahkan dukungan untuk JMAP?](#user-content-faq56)
* [(57) Apakah saya dapat menggunakan HTML di tanda tangan?](#user-content-faq57)
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* [(58) Apa yang dimaksud dengan ikon surel buka/tutup?](#user-content-faq58)
* [(59) Apakah pesan orisinil dapat dibuka di browser?](#user-content-faq59)
4 years ago
* [(60) Tahukah anda ...?](#user-content-faq60)
4 years ago
* [(61) Mengapa terdapat beberapa pesan yang terlihat redup?](#user-content-faq61)
* [(62) Metode autentikasi apa yang didukung?](#user-content-faq62)
* [(63) Bagaimana cara mengubah ukuran gambar untuk ditampilkan di layar?](#user-content-faq63)
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* [~~(64) Apakah anda dapat menambahkan aksi tambahan untuk geser kiri/kanan?~~](#user-content-faq64)
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* [(65) Mengapa terdapat beberapa lampiran yang terlihat redup?](#user-content-faq65)
* [(66) Apakah FairEmail tersedia di Google Play Family Library?](#user-content-faq66)
* [(67) Bagaimana cara saya snooze percakapan?](#user-content-faq67)
* [~~(68) Mengapa Adobe Acrobat reader tidak membuka lampiran PDF / aplikasi Microsoft tidak membuka dokumen yang dilampirkan?~~](#user-content-faq68)
* [(69) Apakah saya dapat menambahkan scroll ke atas otomatis di pesan baru?](#user-content-faq69)
* [(70) Kapan pesan akan diperluas secara otomatis?](#user-content-faq70)
* [(71) Bagaimana cara saya menggunakan aturan penyaringan?](#user-content-faq71)
* [(72) Apa itu akun/identitas utama?](#user-content-faq72)
* [(73) Apakah memindahkan pesan ke berbagai akun aman/efisien?](#user-content-faq73)
* [(74) Mengapa saya melihat pesan yang ganda?](#user-content-faq74)
* [(75) Apakah anda dapat membuat versi iOS, Windows, Linux, dan sebagainya?](#user-content-faq75)
* [(76) Apa itu 'Hapus pesan lokal'?](#user-content-faq76)
* [(77) Mengapa pesan sering ditampilkan sedikit tertunda?](#user-content-faq77)
* [(78) Bagaimana cara saya menggunakan jadwal?](#user-content-faq78)
* [(79) Bagaimana cara sama mensinkronisasikan dengan manual?](#user-content-faq79)
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* [~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE'?~~](#user-content-faq80)
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* [~~(81) Apakah saya dapat membuat latar belakang pesan orisinal menjadi gelap di tema gelap?~~](#user-content-faq81)
* [(82) Apa itu pelacakan gambar?](#user-content-faq82)
* [(84) Apakah fungsi dari kontak lokal?](#user-content-faq84)
* [(85) Mengapa identitas tidak tersedia?](#user-content-faq85)
* [~~(86) Apa itu 'fitur privasi tambahan'?~~](#user-content-faq86)
4 years ago
* [(87) Apa yang dimaksud dengan 'kredensial tidak valid'?](#user-content-faq87)
* [(88) Bagaimana cara saya menggunakan akun Yahoo, AOL or Sky?](#user-content-faq88)
* [(89) Bagaimana cara saya mengirim pesan hanya teks?](#user-content-faq89)
4 years ago
* [(90) Why are some texts linked while not being a link?](#user-content-faq90)
4 years ago
* [~~(91) Apakah anda dapat menambahkan singkronisasi periodik untuk menghemat tenaga baterai?~~](#user-content-faq91)
4 years ago
* [(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?](#user-content-faq92)
4 years ago
* [(93) Apakah anda dapat mengizinkan instalasi/penyimpanan data di media penyimpanan eksternal (sdcard)?](#user-content-faq93)
4 years ago
* [(94) Apa yang dimaksud dari garis yang berwarna merah/oranye diakhir header?](#user-content-faq94)
* [(95) Mengapa tidak semua aplikasi terlihat saat memilih lampiran atau gambar?](#user-content-faq95)
* [(96) Dimana saya dapat menemukan pengaturan IMAP dan SMTP?](#user-content-faq96)
4 years ago
* [(97) What is 'cleanup' ?](#user-content-faq97)
4 years ago
* [(98) Menngapa saya tetap bisa memilih kontak setelah membatalkan izin kontak?](#user-content-faq98)
4 years ago
* [(99) Can you add a rich text or markdown editor?](#user-content-faq99)
4 years ago
* [(100) Bagaimana cara saya mensingkronisasikan kategori Gmail?](#user-content-faq100)
* [(101) Apa yang dimaksud dengan titik yang berwarna biru/oranye yang berada dibawah percakapan?](#user-content-faq101)
* [(102) Bagaimana cara saya mengaktifkan rotasi otomatis untuk gambar?](#user-content-faq102)
4 years ago
* [(103) Bagaimana cara saya merekam audio?](#user-content-faq158)
4 years ago
* [(104) Apa yang harus saya ketahui tentang pelaporan eror?](#user-content-faq104)
4 years ago
* [(105) How does the roam-like-at-home option work?](#user-content-faq105)
4 years ago
* [(106) Peluncur mana yang dapat menampilkan lencana hitungan dengan jumlah pesan yang belum dibaca?](#user-content-faq106)
* [(107) Bagaimana cara saya menggunakan bintang berwarna?](#user-content-faq107)
* [~~(108) Can you add permanently delete messages from any folder?~~](#user-content-faq108)
* [~~(109) Mengapa 'pilih akun' hanya tersedia di versi resmi saja?~~](#user-content-faq109)
* [(110) Mengapa terdapat (beberapa) pesan kosong dan/atau lampiran yang rusak?](#user-content-faq110)
* [(111) Apakah OAuth tersedia?](#user-content-faq111)
* [(112) Penyedia surel apa yang anda rekomendasikan?](#user-content-faq112)
* [(113) Bagaimana cara kerja autentikasi biometrik?](#user-content-faq113)
* [(114) Apakah anda dapat menambahkan impor untuk pengaturan aplikasi surel lain?](#user-content-faq114)
4 years ago
* [(115) Can you add email address chips?](#user-content-faq115)
4 years ago
* [~~(116) Bagaimana caranya saya dapat menampilkan gambar dari pengirim yang saya percaya secara otomatis?~~](#user-content-faq116)
* [(117) Apakah anda dapat membantu saya memulihkan pembelian saya?](#user-content-faq117)
* [(118) Apa sebenarnya yang dimaksud dengan 'Hapus parameter pelacakan'?](#user-content-faq118)
* [~~(119) Apakah anda dapat menambahkan warna ke dalam widget pesan masuk terpadu?~~](#user-content-faq119)
* [(120) Mengapa notifikasi pesan baru tidak terhapus ketika membuka aplikasi?](#user-content-faq120)
* [(121) Bagaimana pesan dikelompokan kedalam sebuah percakapan?](#user-content-faq121)
* [~~(122) Mengapa nama/alamat surel penerima memiliki warna peringatan?~~](#user-content-faq122)
* [(123) Apa yang terjadi ketika FairEmail tidak dapat terhubung dengan server surel?](#user-content-faq123)
* [(124) Mengapa saya mendapatkan 'Pesan terlalu besar atau terlalu kompleks untuk ditampilkan'?](#user-content-faq124)
* [(125) Apa saja fitur eksperimental terbaru?](#user-content-faq125)
* [(126) Apakah tampilan pesan dapat dikirimkan ke perangkat yang dapat saya pakai?](#user-content-faq126)
4 years ago
* [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#user-content-faq127)
4 years ago
* [(128) Bagaimana cara saya mengulang pertanyaan yang ditanyakan, seperti untuk menampilkan gambar?](#user-content-faq128)
* [(129) Apakah ProtonMail terdukung Tutanota?](#user-content-faq129)
* [(130) Apakah yang dimaksud dengan pesan eror ... ?](#user-content-faq130)
* [(131) Apakah anda dapat mengubah arah geser untuk pesan sebelumnya/selanjutnya?](#user-content-faq131)
* [(132) Mengapa notifikasi pesan baru tidak berbunyi?](#user-content-faq132)
* [(133) Mengapa tidak terdukung ActiveSync?](#user-content-faq133)
* [(134) Apakah anda dapat menambahkan hapus pesan lokal?](#user-content-faq134)
* [(135) Mengapa pesan dan draf yang telah dibuang ditampilkan di percakapan?](#user-content-faq135)
* [(136) Bagaimana cara saya menghapus akun/identitas/folder?](#user-content-faq136)
* [(137) Bagaimana cara saya mengulang 'Jangan bertanya lagi'?](#user-content-faq137)
* [(138) Apakah anda dapat menambahkan kalender/manajemen kontak/singkronisasi?](#user-content-faq138)
* [(139) Bagaimana cara saya memperbaiki 'Pengguna telah terotentikasi namun tidak terkoneksi'?](#user-content-faq139)
* [(140) Mengapa teks pesan terdapat karakter yang aneh?](#user-content-faq140)
* [(141) Bagaimana cara saya memperbaiki 'Folder draf diperlukan untuk mengirim pesan'?](#user-content-faq141)
* [(142) Bagaimana cara saya menyimpan pesan yang terkirim di pesan masuk?](#user-content-faq142)
* [~~(143) Apakah anda dapat menambahkan folder untuk akun POP3?~~](#user-content-faq143)
* [(144) Bagaimana cara saya merekam catatan suara?](#user-content-faq144)
* [(145) Bagaimana cara saya menyetel suara notifikasi untuk akun, folder dan pengirim?](#user-content-faq145)
* [(146) Bagaimana cara saya memperbaiki waktu pesan yang salah?](#user-content-faq146)
* [(147) Apa yang harus saya ketahui tentang versi pihak ketiga?](#user-content-faq147)
* [(148) Bagaimana cara saya menggunakan akun Apple iCloud?](#user-content-faq148)
* [(149) Bagaimana cara kerja widget penghitung pesan yang belum dibaca?](#user-content-faq149)
* [(150) Apakah anda dapat menambahkan pembatalan undangan kalender?](#user-content-faq150)
* [(151) Apakah anda dapat menambahkan backup/restore pesan?](#user-content-faq151)
* [(152) Bagaimana cara saya memasukan kontak ke grup?](#user-content-faq152)
* [(153) Mengapa hapus pesan Gmail secara permanen tidak bekerja?](#user-content-faq153)
* [~~(154) Apakah anda dapat menambahkan favicons sebagai foto kontak?~~](#user-content-faq154)
* [(155) Apa itu berkas winmail.dat?](#user-content-faq155)
* [(156) Bagaimana cara saya mengatur akun Office 365?](#user-content-faq156)
* [(157) Bagaimana cara saya mengatur akun Free.fr?](#user-content-faq157)
* [(158) Kamera / perekam audio apa yang anda sarankan?](#user-content-faq158)
4 years ago
* [(159) What are Disconnect's tracker protection lists?](#user-content-faq159)
4 years ago
* [(160) Apakah anda dapat menambahkan penghapusan permanen dari pesan tanpa konfirmasi?](#user-content-faq160)
* [(161) Apakah anda dapat menambahkan pengaturan untuk mengubah warna utama dan aksen?](#user-content-faq161)
4 years ago
4 years ago
[Saya memiliki pertanyaan lain.](#user-content-support)
4 years ago
<a name="faq1"></a>
4 years ago
**(1) Izin apa yang diperlukan dan mengapa?**
4 years ago
4 years ago
Dibawah ini adalah izin Android yang diperlukan:
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4 years ago
* *memiliki akses internet penuh* (INTERNET): untuk mengirimkan dan menerima pesan
* *tampilkan koneksi network* (ACCESS_NETWORK_STATE): untuk memonitor perubahan konektivitas internet
* *berjalan saat memulai*(RECEIVE_BOOT_COMPLETED): untuk memulai pemantauan perangkat saat memulai
* *servis latar depan* (FOREGROUND_SERVICE): untuk menjalankan servis latar depan pada Android 9 Pie dan sebelumnya, lihat juga pertanyaan selanjutnya
* *mencegah perangkat untuk tidur* (WAKE_LOCK): untuk membuat perangkat tetap terbangun saat mensingkronisasi pesan
* *penagihan dalam aplikasi* (BILLING): untuk mengizinkan pembelian di dalam aplikasi
* Opsional: *membaca kontak anda* (READ_CONTACTS): untuk mengisi alamat secara otomatis dan menampilkan foto
* Opsional: *membaca isi dari kartu SD anda* (READ_EXTERNAL_STORAGE): untuk meneruma berkas dari yang lain, aplikasi yang telah kadauwarsa, lihat juga [FAQ ini](#user-content-faq49)
* Opsional: *gunakan perangkat sidik jari* (USE_FINGERPRINT) dan gunakan *perangkat biometrik* (USE_BIOMETRIC): untuk menggunakan autentikasi biometrik
* Opsional: *cari akun di perangkat* (GET_ACCOUNTS): untuk memilih akun ketika menggunakan pengaturan cepat Gmail
* Android 5.1 Lollipop dan sebelumnya: *gunakan akun di perangkat* (USE_CREDENTIALS): untuk memilih akun saat menggunakan pengaturan cepat Gmail (tidak dapat digunakan dalam versi Android yang lebih lama)
* Android 5.1 Lollipop dan sebelumnya: *membaca profil* (READ_PROFILE): untuk membaca nama saat menggunakan saat menggunakan pengaturan cepat Gmail (tidak dapat digunakan dalam versi Android yang lebih lama)
4 years ago
4 years ago
[Izin opsional](https://developer.android.com/training/permissions/requesting) hanya terdapat di Android 6 Marshmallow dan sebelumnya. Pada versi Android terbaru, anda akan diminta untuk memberikan izin opsinal untuk menginstal FairEmail.
4 years ago
4 years ago
Izin dibawah ini diperlukan untuk menampilkan perhitungan pesan yang belum dibaca sebagai lencana (lihat juga [FAQ ini](#user-content-faq106)):
4 years ago
* *com.sec.android.provider.badge.permission.READ*
* *com.sec.android.provider.badge.permission.WRITE*
* *com.htc.launcher.permission.READ_SETTINGS*
* *com.htc.launcher.permission.UPDATE_SHORTCUT*
* *com.sonyericsson.home.permission.BROADCAST_BADGE*
* *com.sonymobile.home.permission.PROVIDER_INSERT_BADGE*
* *com.anddoes.launcher.permission.UPDATE_COUNT*
* *com.majeur.launcher.permission.UPDATE_BADGE*
* *com.huawei.android.launcher.permission.CHANGE_BADGE*
* *com.huawei.android.launcher.permission.READ_SETTINGS*
* *com.huawei.android.launcher.permission.WRITE_SETTINGS*
* *android.permission.READ_APP_BADGE*
* *com.oppo.launcher.permission.READ_SETTINGS*
* *com.oppo.launcher.permission.WRITE_SETTINGS*
* *me.everything.badger.permission.BADGE_COUNT_READ*
* *me.everything.badger.permission.BADGE_COUNT_WRITE*
4 years ago
FairEmail akan menyimpan daftar alamat dari pesan yang anda terima dan pesan yang anda kirim, serta akan menggunakan daftar ini untuk penyaranan kontak ketika tidak ada perizinan kontak yang diberikan untuk FairEmail. Artinya, anda dapat menggunakan FairEmail tanpa adanya penyedia kontak Android (buku alamat). Perhatikan bahwa anda masih tetap dapat memilih kontak tanpa anda memberikan izin kontak ke FairEmail, hanya memberikan saran kontak tidak bekerja tanpa mengizinkan kontak.
4 years ago
<br />
<a name="faq2"></a>
4 years ago
**(2) mengapa terdapat notifikasi yang permanen yang terlihat?**
4 years ago
4 years ago
Bilah status notifkasi permanen yang berprioritas rendah dengan jumlah akun yang sedang dalam pantauan dan jumlah operasi yang tertunda (lihat pertanyaan selanjutnya) ditampilkan untuk mengindari Android mematikan layanan yang mengerjakan penerimaan surel yang terus menerus. Hal ini [telah menjadi penting](https://developer.android.com/reference/android/app/Service.html#startForeground(int,%20android.app.Notification)), namun dengan adanya pengenalan dari [mode doze](https://developer.android.com/training/monitoring-device-state/doze-standby) dalam Android 6 Marshmallow hal in menjadi lebih penting dibandingkan sebelumnya. Mode doze akan menghentikan seluruh aplikasi ketika layar sedang dalam keadaan mati beberapa saat, kecuali ketika aplikasi telah menjalankan layanan latar depan, yang membutuhkan tampilan bilah status notifikasi.
4 years ago
4 years ago
Kebanyakan, namun tidak semua, aplikasi surel lainnya tidak menampilkan notifikasi dengan "efek samping" yaitu pesan baru akan sering tidak atau terlambat diberitahukan dan pesan tersebut tidak atau terlambat dikirimkan.
4 years ago
4 years ago
Android menampilkan ikon bilah status notifikasi dengan prioritas tinggi terlebih dahulu dan akan menyembunyikan ikon notifikasi FairEmail jika tidak ada tempat untuk menampilkan ikon lagi. Secara praktis, hal ini berarti bilah status notifikasi tidak mengambil tempat di bilah status kecuali memang ada tempat tersedia.
4 years ago
4 years ago
Bilah status notifikasi dapat dinonaktifkan lewat pengaturan notifikasi FairEmail:
4 years ago
4 years ago
* Android 8 Oreo sampai yang terbaru: tekan tombol *Penerimaan channel* dan matikan channel tersebut lewat pengaturan Android (hal ini tidak akan menonaktifkan notifikasi pesan baru)
* Android 7 Nougat dan sebelumnya: aktifkan *Gunakan layanan latar untuk mensingkroniasikan pesan*, namun harap membaca catatan dibawah pengaturan
4 years ago
4 years ago
Anda dapat mengubah ke singkronisasi pesan secara perodik dalam pengaturan penerimaan untuk menghapus notifikasi, namun waspadalah bahwa hal ini dapat menggunakan daya baterai yang lebih banyak. Lihat [di sini](#user-content-faq39) untuk rincian lebih anjut tentang penggunaan baterai.
4 years ago
4 years ago
Android 8 Oreo mungkin akan juga menampilkan bilah status notifikasi dengan tulisan *Aplikasi berjalan di background*. Sila lihat [di sini](https://www.reddit.com/r/Android/comments/7vw7l4/psa_turn_off_background_apps_notification/) tentang bagaimana cara anda untuk mematikan notifikasi ini.
4 years ago
4 years ago
Beberapa orang memberikan saran untuk menggunakan [Firebase Cloud Messaging](https://firebase.google.com/docs/cloud-messaging/) (FCM) dibandingkan layanan Android dengan bilah status notifikasi, namun hal ini membutuhkan surel penyedia untuk mengirimkan pesan FCM atau server pusat di mana seluruh pesan dikumpulkan untuk mengirim pesan FCM. Hal yang pertama tidak akan terjadi dan hal yang kedua akan berdampak ke impikasi privasi yang signifikan.
4 years ago
4 years ago
Jika anda datang ke sini dengan menekan notifikasi, anda harus tahu bahwa jika anda tekan berikutnya akan membuka kotak masuk terpadu.
4 years ago
<br />
<a name="faq3"></a>
4 years ago
**(3) Apa itu operasi dan mengapa mereka tertunda?**
Bilah status notifikasi prioritas rendah menampilkan sejumlah operasi yang tertunda, yaitu:
* *tambah*: menambahkan pesan ke folder remot
* *pindah*: memindahkan pesan ke folder remot lainnya
* *salin*: menyalin pesan ke folder remot lainnya
* *ambil*: memperoleh perubahan pesan (push)
* *hapus*: menghapus pesan dari folder remot
* *terlihat*: tandai pesan terbaca/belum terbaca di folder remot
* *terbalas*: tandai pesan telah terbalas di folder remot
* *tandai*: menambahkan/menghapus bintang di folder remot
4 years ago
* *keyword*: add/remove IMAP flag in remote folder
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* *label*: atur/atur ulang label Gmail di folder remot
* *header*: unduh header pesan
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* *raw*: download raw message
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* *isi*: unduh teks pesan
* *lampiran*: unduh lampiran
* *sync*: sinkronisasi pesan lokal dan remot
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* *subscribe*: subscribe to remote folder
* *purge*: delete all messages from remote folder
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* *kirim*: mengirim pesan
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* *exists*: check if message exists
* *rule*: execute rule on body text
4 years ago
Operasi diproses hanya ketika ada koneksi ke servel surel atau tersingkronisasi secara manual. Lihat juga [FAQ ini](#user-content-faq16).
4 years ago
<br />
<a name="faq4"></a>
4 years ago
**(4) Bagaimana cara saya menggunakan sertifikat keamanan yang tidak valid / kata sandi kosong / koneksi teks kosong?**
4 years ago
*... Untrusted ... not in certificate ...*
<br />
*... Invalid security certificate (Can't verify identity of server) ...*
4 years ago
Anda harus mencoba memperbaiki hal ini dengan menghubungu penyedia atau dengan mendapatkan sertifikat keamanan yang valid karena sertifikat keamanan yang tidak valid tersebut tidak aman dan memberikan [ serangan man-in-the-middle](https://en.wikipedia.org/wiki/Man-in-the-middle_attack). Jika dana menjadi kendala, anda dapat mengambil sertifikat keamanan gratis dari [Lets Encrypt](https://letsencrypt.org).
4 years ago
4 years ago
Alternatifnya, Anda dapat menerima sidik jari dari sertifikat server yang tidak valid seperti ini:
4 years ago
4 years ago
1. Pastikan Anda menggunakan koneksi internet tepercaya (tidak di jaringan Wi-Fi publik, dll)
1. Buka layar pengaturan melalui menu navigasi (geser dari sisi kiri ke dalam)
1. Pada langkah 1 dan 2, ketuk * Kelola *, lalu ketuk akun dan identitas yang cacat
1. Periksa / simpan akun dan identitas
1. Centang kotak di bawah pesan kesalahan dan simpan lagi
4 years ago
This will "pin" the server certificate to prevent man-in-the-middle attacks.
Note that older Android versions might not recognize newer certification authorities like Lets Encrypt causing connections to be considered insecure, see also [here](https://developer.android.com/training/articles/security-ssl).
4 years ago
*Trust anchor for certification path not found*
*... java.security.cert.CertPathValidatorException: Trust anchor for certification path not found ...* means that the default Android trust manager was not able to verify the server certificate chain.
4 years ago
You should either fix the server configuration or accept the fingerprint shown below the error message.
4 years ago
4 years ago
Note that this problem can be caused by the server not sending all intermediate certificates too.
4 years ago
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*Empty password*
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4 years ago
Your username is likely easily guessed, so this is insecure.
4 years ago
*Plain text connection*
4 years ago
Your username and password and all messages will be sent and received unencrypted, which is **very insecure** because a [man-in-the-middle attack](https://en.wikipedia.org/wiki/Man-in-the-middle_attack) is very simple on an unencrypted connection.
4 years ago
4 years ago
If you still want to use an invalid security certificate, an empty password or a plain text connection you'll need to enable insecure connections in the account and/or identity settings. STARTTLS should be selected for plain text connections. If you enable insecure connections, you should connect via private, trusted networks only and never via public networks, like offered in hotels, airports, etc.
4 years ago
<br />
<a name="faq5"></a>
4 years ago
**(5) Bagaimana cara saya mengatur tampilan pesan?**
4 years ago
4 years ago
In the three dot overflow menu you can enable or disable or select:
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* *ukuran teks*: untuk tiga ukuran font yang berbeda
* *tampilan sederhana*: untuk item pesan yang lebih padat dan ukuran font teks pesan yang kecil
4 years ago
4 years ago
In the display section of the settings you can enable or disable:
4 years ago
* *Unified inbox*: to disable the unified inbox and to list the folders selected for the unified inbox instead
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* *Kelompokan berdasarkan tanggal*: tampilkan header tanggal diatas pesan yang memiliki tanggal yang sama
4 years ago
* *Conversation threading*: to disable conversation threading and to show individual messages instead
4 years ago
* *Tampilkan foto kontak*: untuk menyembunyikan foto kontak
* *Tampilkan identicons*: untuk menampilkan avatar kontak yang dibuat
* *Tampilkan nama dan alamat surel*: untuk menampilkan nama atau menampilkan nama beserta alamat surel
* *Tampilkan judul dalam cetak miring*: untuk menampilkan judul pesan sebagai teks normal
* *Tampilkan bintang*: untuk menyembunyikan bintang (favorit)
* *Lihat tampilan pesan*: untuk melihat dua garis dari teks pesan
* *Tampilkan rincian alamat secara standar*: untuk memperluas bagian alamat secara standar
* *Gunakan font spasi tunggal untuk teks pesan*: untuk menggunakan jenis huruf dengan lebar pasti untuk teks pesan
* *Tampilkan pesan orisinil secara otomatis untuk kontak yang telah diketahui*: untuk menampilkan pesan orisinil secara otomatis untuk kontak yang ada di perangkat anda, sila baca [FAQ ini](#user-content-faq35)
* *Tampilkan gambar secara otomatis untuk kontak yang diketahui*: untuk menampilkan gambar secara otomatis bagi kontak yang dalam perangkat anda, sila baca [FAQ ini](#user-content-faq35)
* *Bilah aksi percakapan*: untuk menonaktifkan bilah navigasi bawah
4 years ago
4 years ago
Perhatikan bahwa pesan dapat ditampilkan hanya ketika teks pesan telah diunduh. Teks pesan yang lebih besar tidak dapat diunduh secara otomatis dalam jaringan terukur (biasanya perangkat seluler). Anda dapat mengubahnya dalam pengaturan.
4 years ago
4 years ago
Jika daftar alamat terlalu panjang, anda dapat meruntuhkan bagian alamat dengan ikon *kurangi* pada bagian alamat paling atas.
4 years ago
4 years ago
Beberapa orang bertanya:
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* untuk menampilkan judul yang dicetak tebal, namun cetak tebal telah digunakan untuk menyoroti pesan yang belum dibaca
* untuk menampilkan alamat atau judul lebih kecil/lebih besar, namun hal ini dapat mengganggu opsi ukuran teks
* untuk memindahkan bintang ke kiri, namun lebih mudah untuk mengoperasikan bintang di bagian kanan
4 years ago
4 years ago
Sayangnya, kami tidak mungkin dapat membuat semua orang senang dan dengan menambahkan pengaturan yang banyak akan membuat anda bingung, dan juga tidak akan pernah cukup.
4 years ago
<br />
<a name="faq6"></a>
4 years ago
**(6) Bagaimana cara saya masuk ke Gmail / G suite?**
4 years ago
4 years ago
Anda dapat menggunakan wizard pengaturan cepat untuk mengatur akun Gmail dan identitas dengan mudah.
4 years ago
4 years ago
If you don't want to use an on-device Gmail account, you can either enable access for "less secure apps" and use your account password (not advised) or enable two factor authentication and use an app specific password. To use a password you'll need to setup an account and identity via setup step 1 and 2 instead of via the quick setup wizard.
4 years ago
4 years ago
Please see [this FAQ](#user-content-faq111) on why only on-device accounts can be used.
4 years ago
4 years ago
Note that an app specific password is required when two factor authentication is enabled.
4 years ago
<br />
4 years ago
*App specific password*
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See [here](https://support.google.com/accounts/answer/185833) about how to generate an app specific password.
4 years ago
<br />
4 years ago
*Enable "Less secure apps"*
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**Important**: using this method is not recommended because it is less reliable.
4 years ago
4 years ago
**Important**: Gsuite accounts authorized with a username/password will stop working [in the near future](https://gsuiteupdates.googleblog.com/2019/12/less-secure-apps-oauth-google-username-password-incorrect.html).
4 years ago
4 years ago
See [here](https://support.google.com/accounts/answer/6010255) about how to enable "less secure apps" or go [directy to the setting](https://www.google.com/settings/security/lesssecureapps).
4 years ago
4 years ago
If you use multiple Gmail accounts, make sure you change the "less secure apps" setting of the right account(s).
4 years ago
4 years ago
Be aware that you need to leave the "less secure apps" settings screen by using the back arrow to apply the setting.
4 years ago
4 years ago
If you use this method, you should use a [strong password](https://en.wikipedia.org/wiki/Password_strength) for your Gmail account, which is a good idea anyway. Note that using the [standard](https://tools.ietf.org/html/rfc3501) IMAP protocol in itself is not less secure.
4 years ago
4 years ago
When "less secure apps" is not enabled, you'll get the error *Authentication failed - invalid credentials* for accounts (IMAP) and *Username and Password not accepted* for identities (SMTP).
4 years ago
<br />
4 years ago
*General*
4 years ago
4 years ago
You might get the alert "*Please log in via your web browser*". This happens when Google considers the network that connects you to the internet (this could be a VPN) to be unsafe. This can be prevented by using the Gmail quick setup wizard or an app specific password.
4 years ago
4 years ago
See [here](https://support.google.com/mail/answer/7126229) for Google's instructions and [here](https://support.google.com/mail/accounts/answer/78754) for troubleshooting.
4 years ago
<br />
<a name="faq7"></a>
4 years ago
**(7) Why are sent messages not appearing (directly) in the sent folder?**
4 years ago
4 years ago
Sent messages are normally moved from the outbox to the sent folder as soon as your provider adds sent messages to the sent folder. This requires a sent folder to be selected in the account settings and the sent folder to be set to synchronizing.
4 years ago
4 years ago
Some providers do not keep track of sent messages or the used SMTP server might not be related to the provider. In these cases FairEmail, will automatically add sent messages to the sent folder on synchronizing the sent folder, which will happen after a message have been sent. Note that this will result in extra internet traffic.
4 years ago
4 years ago
~~If this doesn't happen, your provider might not keep track of sent messages or you might be using an SMTP server not related to the provider.~~ ~~In these cases you can enable the advanced identity setting *Store sent messages* to let FairEmail add sent messages to the sent folder right after sending a message.~~ ~~Note that enabling this setting might result in duplicate messages if your provider adds sent messages to the sent folder too.~~ ~~Also beware that enabling this setting will result in extra data usage, especially when when sending messages with large attachments.~~
4 years ago
4 years ago
~~If sent messages in the outbox are not found in the sent folder on a full synchronize, they will be moved from the outbox to the sent folder too.~~ ~~A full synchronize happens when reconnecting to the server or when synchronizing periodically or manually.~~ ~~You'll likely want to enable the advanced setting *Store sent messages* instead to move messages to the sent folder sooner.~~
4 years ago
<br />
<a name="faq8"></a>
4 years ago
**(8) Can I use a Microsoft Exchange account?**
4 years ago
4 years ago
You can use a Microsoft Exchange account if it is accessible via IMAP, which is mostly the case. See [here](https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793) for more information.
4 years ago
4 years ago
Please see [here](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040) for the Microsoft documentation about configuring an email client. There is also a section about common connection errors and solutions.
4 years ago
4 years ago
Some older Exchange server versions have a bug causing empty message and corrupt attachments. Please see [this FAQ](#user-content-faq110) for a workaround.
4 years ago
4 years ago
Please see [this FAQ](#user-content-faq133) about ActiveSync support.
4 years ago
4 years ago
Please see [this FAQ](#user-content-faq111) about OAuth support.
4 years ago
<br />
<a name="faq9"></a>
4 years ago
**(9) What are identities / how do I add an alias?**
4 years ago
4 years ago
Identities represent email addresses you are sending *from* via an email (SMTP) server.
4 years ago
4 years ago
Some providers allow you to have multiple aliases. You can configure these by setting the email address field of an additional identity to the alias address and setting the user name field to your main email address.
4 years ago
4 years ago
Note that you can copy an identity by long pressing it.
4 years ago
4 years ago
Alternatively, you can enable *Allow editing sender address* in the advanced settings of an existing identity to edit the username when composing a new message, if your provider allows this.
4 years ago
4 years ago
FairEmail will automatically update the passwords of related identities when you update the password of the associated account or a related identity.
4 years ago
4 years ago
See [this FAQ](#user-content-faq33) on editing the username of email addresses.
4 years ago
<br />
<a name="faq10"></a>
**~~(10) What does 'UIDPLUS not supported' mean?~~**
~~The error message *UIDPLUS not supported* means that your email provider does not provide the IMAP [UIDPLUS extension](https://tools.ietf.org/html/rfc4315). This IMAP extension is required to implement two way synchronization, which is not an optional feature. So, unless your provider can enable this extension, you cannot use FairEmail for this provider.~~
<br />
<a name="faq11"></a>
4 years ago
**~~(11) Why is POP not supported?~~**
4 years ago
4 years ago
~~Besides that any decent email provider supports [IMAP](https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol) these days,~~ ~~using [POP](https://en.wikipedia.org/wiki/Post_Office_Protocol) will result in unnecessary extra battery usage and delayed new message notifications.~~ ~~Moreover, POP is unsuitable for two way synchronization and more often than not people read and write messages on different devices these days.~~
4 years ago
4 years ago
~~Basically, POP supports only downloading and deleting messages from the inbox.~~ ~~So, common operations like setting message attributes (read, starred, answered, etc), adding (backing up) and moving messages is not possible.~~
4 years ago
4 years ago
~~See also [what Google writes about it](https://support.google.com/mail/answer/7104828).~~
4 years ago
4 years ago
~~For example [Gmail can import messages](https://support.google.com/mail/answer/21289) from another POP account,~~ ~~which can be used as a workaround for when your provider doesn't support IMAP.~~
4 years ago
4 years ago
~~tl;dr; consider to switch to IMAP.~~
4 years ago
<br />
<a name="faq12"></a>
4 years ago
**(12) How does encryption/decryption work?**
4 years ago
4 years ago
Communication with email servers is always encrypted, unless you explicitly turned this off. This question is about optional end-to-end encryption with PGP or S/MIME. The sender and recipient should first agree on this and exchange signed messages to transfer their public key to be able to send encrypted messages.
4 years ago
*General*
4 years ago
4 years ago
Please [see here](https://en.wikipedia.org/wiki/Public-key_cryptography) about how public/private key encryption works.
4 years ago
4 years ago
Encryption in short:
4 years ago
4 years ago
* Pesan **keluar** terenkripsi dengan **kunci publik** dari penerima
* Pesan **masuk** terdekripsi dengan **kunci privat** dari penerima
4 years ago
4 years ago
Signing in short:
4 years ago
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* Pesan **keluar** tersign dengan **kunci privat** dari pengirim
* Pesan **masuk** diverifikasi dengan **kunci publik** dari pengirim
4 years ago
4 years ago
To sign/encrypt a message, just select the appropriate method in the send dialog. You can always open the send dialog using the three-dots overflow menu in case you selected *Don't show again* before.
4 years ago
4 years ago
To verify a signature or to decrypt a received message, open the message and just tap the gesture or padlock icon just below the message action bar.
4 years ago
4 years ago
The first time you send a signed/encrypted message you might be asked for a sign key. FairEmail will automatically store the selected sign key in the used identity for the next time. If you need to reset the sign key, just save the identity or long press the identity in the list of identities and select *Reset sign key*. The selected sign key is visible in the list of identities. If need to select a key on a case by case basis, you can create multiple identities for the same account with the same email address.
4 years ago
4 years ago
In the privacy settings you can select the default encryption method (PGP or S/MIME), enable *Sign by default*, *Encrypt by default* and *Automatically decrypt messages*, but be aware that automatic decryption is not possible if user interaction is required, like selecting a key or reading a security token.
4 years ago
4 years ago
The to be encrypted message text/attachments and the decrypted message text/attachments are stored locally only and will never be added to the remote server. If you want to undo decryption, you can use the *resync* menu item in the three-dots menu of the message action bar.
4 years ago
*PGP*
You'll need to install and configure [OpenKeychain](https://f-droid.org/en/packages/org.sufficientlysecure.keychain/) first. FairEmail was tested with OpenKeychain version 5.4. Later versions will most likely be compatible, but earlier versions might not be.
**Important**: the OpenKeychain app is known to (silently) crash when the calling app (FairEmail) is not authorized yet and is getting an existing public key. You can workaround this by trying to send a signed/encrypted message to a sender with an unknown public key.
**Important**: if the OpenKeychain app cannot find a key (anymore), you might need to reset a previously selected key. This can be done by long pressing an identity in the list of identities (Setup, step 2, Manage).
**Important**: to let apps like FairEmail reliably connect to the OpenKeychain service to encrypt/decrypt messages, it might be necessary to disable battery optimizations for the OpenKeychain app.
4 years ago
**Important**: the OpenKeychain app reportedly needs contacts permission to work correctly.
4 years ago
**Important**: on some Android versions / devices it is necessary to enable *Show popups while running in background* in the additional permissions of the Android app settings of the OpenKeychain app. Without this permission the draft will be saved, but the OpenKeychain popup to confirm/select might not appear.
4 years ago
FairEmail will send the [Autocrypt](https://autocrypt.org/) header for use by other email clients, but only for signed and encrypted messages because too many email servers have problems with the often long Autocrypt header. Note that the most secure way to start an encrypted email exchange is by sending signed messages first. Received Autocrypt headers will be sent to the OpenKeychain app for storage on verifying a signature or decrypting a message.
4 years ago
All key handling is delegated to the OpenKey chain app for security reasons. This also means that FairEmail does not store PGP keys.
Inline encrypted PGP in received messages is supported, but inline PGP signatures and inline PGP in outgoing messages is not supported, see [here](https://josefsson.org/inline-openpgp-considered-harmful.html) about why not.
Signed-only or encrypted-only messages are not a good idea, please see here about why not:
* [OpenPGP Considerations Part I](https://k9mail.github.io/2016/11/24/OpenPGP-Considerations-Part-I.html)
* [OpenPGP Considerations Part II](https://k9mail.github.io/2017/01/30/OpenPGP-Considerations-Part-II.html)
* [OpenPGP Considerations Part III Autocrypt](https://k9mail.github.io/2018/02/26/OpenPGP-Considerations-Part-III-Autocrypt.html)
Signed-only messages are supported, encrypted-only messages are not supported.
Common errors:
4 years ago
* *No key*: there is no PGP key available for one of the listed email addresses
4 years ago
* *Missing key for encryption*: there is probably a key selected in FairEmail that does not exist in the OpenKeychain app anymore. Resetting the key (see above) will probably fix this problem.
*S/MIME*
Encrypting a message requires the public key(s) of the recipient(s). Signing a message requires your private key.
Private keys are stored by Android and can be imported via the Android advanced security settings. There is a shortcut (button) for this in the privacy settings. Android will ask you to set a PIN, pattern, or password if you didn't before. If you have a Nokia device with Android 9, please [read this first](https://nokiamob.net/2019/08/10/a-bug-prevents-nokia-1-owners-from-unlocking-their-screen-even-with-right-pin-pattern/).
Note that certificates can contains multiple keys for multiple purposes, for example for authentication, encryption and signing. Android only imports the first key, so to import all the keys, the certificate must first be split. This is not very trivial and you are advised to ask the certificate supplier for support.
4 years ago
Note that S/MIME signing with other algorithms than RSA is supported, but be aware that other email clients might not support this. S/MIME encryption is possible with symmetric algorithms only, which means in practice using RSA.
4 years ago
The default encryption method is PGP, but the last used encryption method will be remembered for the selected identity for the next time. You might need to enable the send options in the three dots menu again to be able to select the encryption method.
To allow different private keys for the same email address, FairEmail will always let you select a key when there are multiple identities with the same email address for the same account.
Public keys are stored by FairEmail and can be imported when verifying a signature for the first time or via the privacy settings (PEM or DER format).
FairEmail verifies both the signature and the complete certificate chain.
Common errors:
* *No certificate found matching targetContraints*: this likely means you are using an old version of FairEmail
* *unable to find valid certification path to requested target*: basically this means one or more intermediate or root certificates were not found
* *Private key does not match any encryption keys*: the selected key cannot be used to decrypt the message, probably because it is the incorrect key
* *No private key*: no certificate was selected or no certificate was available in the Android keystore
In case the certificate chain is incorrect, you can tap on the little info button to show the all certificates. After the certificate details the issuer or "selfSign" is shown. A certificate is self signed when the subject and the issuer are the same. Certificates from a certificate authority (CA) are marked with "[keyCertSign](https://tools.ietf.org/html/rfc5280#section-4.2.1.3)". Certificates found in the Android key store are marked with "Android".
A valid chain looks like this:
```
Your certificate > zero or more intermediate certificates > CA (root) certificate marked with "Android"
```
Note that a certificate chain will always be invalid when no anchor certificate can be found in the Android key store, which is fundamental to S/MIME certificate validation.
Please see [here](https://support.google.com/pixelphone/answer/2844832?hl=en) how you can import certificates into the Android key store.
The use of expired keys, inline encrypted/signed messages and hardware security tokens is not supported.
4 years ago
If you are looking for a free (test) S/MIME certificate, see [here](http://kb.mozillazine.org/Getting_an_SMIME_certificate) for the options. Please be sure to [read this first](https://davidroessli.com/logs/2019/09/free-smime-certificates-in-2019/#update20191219) if you want to request an S/MIME Actalis certificate. If you are looking for a cheap S/MIME certificate, I had a good experience with [Certum](https://www.certum.eu/en/smime-certificates/).
4 years ago
How to extract a public key from a S/MIME certificate:
```
openssl pkcs12 -in filename.pfx/p12 -clcerts -nokeys -out cert.pem
```
You can decode S/MIME signatures, etc, [here](https://lapo.it/asn1js/).
S/MIME sign/encrypt is a pro feature, but all other PGP and S/MIME operations are free to use.
<br />
<a name="faq13"></a>
4 years ago
**(13) How does search on device/server work?**
4 years ago
4 years ago
You can start searching for messages on sender (from), recipient (to, cc, bcc), subject, keywords or message text by using the magnify glass in the action bar of a folder. You can also search from any app by selecting *Search email* in the copy/paste popup menu.
4 years ago
Searching in the unified inbox will search in all folders of all accounts, searching in the folder list will search in the associated account only and searching in a folder will search in that folder only.
4 years ago
Messages will be searched for on the device first. There will be an action button with a search again icon at the bottom to continue searching on the server. You can select in which folder to continue the search.
4 years ago
4 years ago
The IMAP protocol doesn't support searching in more than one folder at the same time. Searching on the server is an expensive operation, therefore it is not possible to select multiple folders.
4 years ago
4 years ago
Searching local messages is case insensitive and on partial text. The message text of local messages will not be searched if the message text was not downloaded yet. Searching on the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider.
4 years ago
4 years ago
Some servers cannot handle searching in the message text when there are a large number of messages. For this case there is an option to disable searching in the message text.
4 years ago
4 years ago
It is possible to use Gmail search operators by prefixing a search command with *raw:*. If you configured just one Gmail account, you can start a raw search directly on the server by searching from the unified inbox. If you configured multiple Gmail accounts, you'll first need to navigate to the folder list or the archive (all messages) folder of the Gmail account you want to search in. Please [see here](https://support.google.com/mail/answer/7190) for the possible search operators. For example:
4 years ago
`
raw:larger:10M`
4 years ago
Searching through a large number of messages on the device is not very fast because of two limitations:
4 years ago
4 years ago
* [sqlite](https://www.sqlite.org/), mesin database Android memiliki batasan ukuran rekaman yang mencegaj teks pesan disimpan di dalam database
* Aplikasi Andorid hanya mendapatkan memori yang terbatas untuk bekerja, bahkan ketika peangkat tersebut memiliki banyak memori yang masih tersedia
4 years ago
4 years ago
This means that searching for a message text requires that files containing the message texts need to be opened one by one to check if the searched text is contained in the file, which is a relatively expensive process.
4 years ago
4 years ago
In the *miscellaneous settings* you can enable *Build search index* to significantly increase the speed of searching on the device, but be aware that this will increase battery and storage space usage. The search index is based on words, so searching for partial text is not possible. Searching using the search index is by default AND, so searching for *apple orange* will search for apple AND orange. Words separated by commas result in searching for OR, so for example *apple, orange* will search for apple OR orange. Both can be combined, so searching for *apple, orange banana* will search for apple OR (orange AND banana). Using the search index is a pro feature.
4 years ago
4 years ago
From version 1.1315 it is possible to use search expressions like this:
4 years ago
```
4 years ago
apel +pisang -ceri ?kacang
4 years ago
```
4 years ago
This will result in searching like this:
4 years ago
```
4 years ago
("apel" DAN "pisang" DAN TIDAK "ceri") ATAU "kacang"
4 years ago
```
4 years ago
Search expressions can be used for searching on the device via the search index and for searching on the email server, but not for searching on the device without search index for performance reasons.
4 years ago
4 years ago
Searching on the device is a free feature, using the search index and searching on the server is a pro feature.
4 years ago
<br />
<a name="faq14"></a>
4 years ago
**(14) How can I set up an Outlook / Live / Hotmail account?**
4 years ago
4 years ago
An Outlook / Live / Hotmail account can be set up via the quick setup wizard and selecting *Outlook*.
4 years ago
4 years ago
To use an Outlook, Live or Hotmail account with two factor authentication enabled, you need to create an app password. See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-two-step-verification) for the details.
4 years ago
4 years ago
See [here](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040) for Microsoft's instructions.
4 years ago
4 years ago
For setting up an Office 365 account, please see [this FAQ](#user-content-faq156).
4 years ago
<br />
<a name="faq15"></a>
4 years ago
**(15) Why does the message text keep loading?**
4 years ago
4 years ago
The message header and message body are fetched separately from the server. The message text of larger messages is not being pre-fetched on metered connections and will be fetched on demand on expanding a message. The message text will keep loading if there is no connection to the account, see also the next question, or if there other operations, like synchronizing messages, are being executed.
4 years ago
You can check the account and folder list for the account and folder state (see the legend for the meaning of the icons) and the operation list accessible via the main navigation menu for pending operations (see [this FAQ](#user-content-faq3) for the meaning of the operations).
4 years ago
If FairEmail is holding off because of prior connectivity issues, please see [this FAQ](#user-content-faq123), you can force synchronization via the three dots menu.
4 years ago
In the receive settings you can set the maximum size for automatically downloading of messages on metered connections.
Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are too.
<br />
<a name="faq16"></a>
4 years ago
**(16) Why are messages not being synchronized?**
4 years ago
4 years ago
Possible causes of messages not being synchronized (sent or received) are:
4 years ago
4 years ago
* Kaun atau folder tidak diatur untuk singkronisasi
* Jumlah hari untuk mensingkronisasi pesan ditetapkan teralu pendek
* Tidak ada koneksi internet yang dapat digunakan
* Server surel yang tidak tersedia pada saat itu
* Android memberhentikan pelayanan singkronisasi
4 years ago
4 years ago
So, check your account and folder settings and check if the accounts/folders are connected (see the legend in the navigation menu for the meaning of the icons).
4 years ago
4 years ago
If there are any error messages, please see [this FAQ](#user-content-faq22).
4 years ago
4 years ago
On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort.
4 years ago
4 years ago
Some Android versions stop apps and services too aggressively. See [this dedicated website](https://dontkillmyapp.com/) and [this Android issue](https://issuetracker.google.com/issues/122098785) for more information.
4 years ago
4 years ago
Disabling battery optimizations (setup step 4) reduces the chance Android will stop the synchronization service.
4 years ago
<br />
<a name="faq17"></a>
4 years ago
**~~(17) Why does manual synchronize not work?~~**
4 years ago
4 years ago
~~If the *Synchronize now* menu is dimmed, there is no connection to the account.~~
4 years ago
4 years ago
~~See the previous question for more information.~~
4 years ago
<br />
<a name="faq18"></a>
4 years ago
**(18) Why is the message preview not always shown?**
4 years ago
4 years ago
The preview of the message text cannot be shown if the message body has not been downloaded yet. See also [this FAQ](#user-content-faq15).
4 years ago
<br />
<a name="faq19"></a>
4 years ago
**(19) Why are the pro features so expensive?**
4 years ago
4 years ago
The right question is "*why are there so many taxes and fees?*":
4 years ago
4 years ago
* PPN: 25% (tergantung masing-masing negara)
* Biaya Google: 30 %
* Pajak penghasilan: 50 %
* <sub>Biaya PayPal: 5-10 % tergantung dari masing-masing negara/jumlah</sub>
4 years ago
4 years ago
So, what is left for the developer is just a fraction of what you pay.
4 years ago
4 years ago
Note that only some convenience and advanced features need to be purchased which means that FairEmail is basically free to use.
4 years ago
4 years ago
Also note that most free apps will appear not to be sustainable in the end, whereas FairEmail is properly maintained and supported, and that free apps may have a catch, like sending privacy sensitive information to the internet.
4 years ago
4 years ago
I have been working on FairEmail almost every day for more than two years, so I think the price is more than reasonable. For this reason there won't be discounts either.
4 years ago
<br />
<a name="faq20"></a>
4 years ago
**(20) Can I get a refund?**
4 years ago
4 years ago
If a purchased pro feature doesn't work as intended and this isn't caused by a problem in the free features and I cannot fix the problem in a timely manner, you can get a refund. In all other cases there is no refund possible. In no circumstances there is a refund possible for any problem related to the free features, since there wasn't paid anything for them and because they can be evaluated without any limitation. I take my responsibility as seller to deliver what has been promised and I expect that you take responsibility for informing yourself of what you are buying.
4 years ago
<a name="faq21"></a>
4 years ago
**(21) How do I enable the notification light?**
4 years ago
4 years ago
Before Android 8 Oreo: there is an advanced option in the setup for this.
4 years ago
4 years ago
Android 8 Oreo and later: see [here](https://developer.android.com/training/notify-user/channels) about how to configure notification channels. You can use the button *Manage notifications* in the setup to directly go to the Android notification settings. Note that apps cannot change notification settings, including the notification light setting, on Android 8 Oreo and later anymore. Apps designed and targeting older Android versions might still be able to control the contents of notifications, but such apps cannot be updated anymore and recent Android versions will show a warning that such apps are outdated.
4 years ago
4 years ago
Sometimes it is necessary to disable the setting *Show message preview in notifications* or to enable the settings *Show notifications with a preview text only* to workaround a bug in Android. This might apply to notification sounds and vibrations too.
4 years ago
4 years ago
Setting a light color before Android 8 is not supported and on Android 8 and later not possible.
4 years ago
<br />
<a name="faq22"></a>
4 years ago
**(22) What does account/folder error ... mean?**
4 years ago
4 years ago
FairEmail does not hide errors like similar apps often do, so it is easier to diagnose problems.
4 years ago
4 years ago
FairEmail will automatically try to connect again after a delay. This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently.
4 years ago
4 years ago
There are general errors and errors specific to Gmail accounts (see below).
4 years ago
4 years ago
**General errors**
4 years ago
4 years ago
The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect. Some providers expect as username just *username* and others your full email address *username@example.com*. When copying/pasting to enter a username or password, invisible characters might be copied, which could cause this problem as well. Some password managers are known to do this incorrectly too. The username might be case sensitive, so try lowercase characters only. The password is almost always case sensitive. Some providers require using an app password instead of the account password, so please check the documentation of the provider. Sometimes it is necessary to enable external access (IMAP/SMTP) on the website of the provider first. Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way, for example by allowing to login from certain networks / IP addresses only.
4 years ago
4 years ago
The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. Please see [this FAQ](#user-content-faq88) about how to setup a Yahoo account.
4 years ago
The message *... +OK ...* likely means that a POP3 port (usually port number 995) is being used for an IMAP account (usually port number 993).
The errors *... invalid greeting ...*, *... requires valid address ...* and *... Parameter to HELO does not conform to RFC syntax ...* can likely be solved by changing the advanced identity setting *Use local IP address instead of host name*.
4 years ago
The error *... Couldn't connect to host ...* means that there was no response from the email server within a reasonable time (20 seconds by default). Mostly this indicates internet connectivity issues, possibly caused by a VPN or by a firewall app. You can try to increase the connection timeout in the connection settings of FairEmail, for when the email server is really slow.
4 years ago
The error *... Connection refused ...* means that the email server or something between the email server and the app, like a firewall, actively refused the connection.
The error *... Network unreachable ...* means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only.
4 years ago
4 years ago
The error *... Host is unresolved ...*, *... Unable to resolve host ...* or *... No address associated with hostname ...* means that the address of the email server could not be resolved into an IP address. This might be caused by a VPN, ad blocking or an unreachable or not properly working (local) [DNS](https://en.wikipedia.org/wiki/Domain_Name_System) server.
4 years ago
4 years ago
The error *... Software caused connection abort ...* means that the email server or something between FairEmail and the email server actively terminated an existing connection. This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode.
4 years ago
The errors *... BYE Logging out ...*, *... Connection reset by peer ...* mean that the email server actively terminated an existing connection.
The error *... Connection closed by peer ...* might be caused by a not updated Exchange server, see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/) for more information.
The errors *... Read error ...*, *... Write error ...*, *... Read timed out ...*, *... Broken pipe ...* mean that the email server is not responding anymore or that the internet connection is bad.
The error *... Unexpected end of zlib input stream ...* means that not all data was received, possibly due to a bad or interrupted connection.
The error *... connection failure ...* could indicate [Too many simultaneous connections](#user-content-faq23).
4 years ago
The warning *... Unsupported encoding ...* means that the character set of the message is unknown or not supported. FairEmail will assume ISO-8859-1 (Latin1), which will in most cases result in showing the message correctly.
4 years ago
Please [see here](#user-content-faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...*
Please [see here](#user-content-faq127) for the error *... Syntactically invalid HELO argument(s) ...*.
Please [see here](#user-content-faq41) for the error *... Handshake failed ...*.
See [here](https://linux.die.net/man/3/connect) for what error codes like EHOSTUNREACH and ETIMEDOUT mean.
4 years ago
Possible causes are:
4 years ago
4 years ago
* Firewall atau router memblok koneksi ke server
* Nama host atau nomor port yang tidak valid
* Terdapat masalah dengan koneksi internet
* Terdapat masalah dengan menyelesaikan nama domain (Yandex: coba nonaktifkan DNS pribadi di pengaturan Android)
4 years ago
* Server email menolak untuk menerima koneksi (eksternal)
* Server email menolak untuk menerima pesan, misalnya karena terlalu besar atau berisi tautan yang tidak dapat diterima
* Ada terlalu banyak koneksi ke server, lihat juga pertanyaan berikutnya
4 years ago
4 years ago
Many public Wi-Fi networks block outgoing email to prevent spam. Sometimes you can workaround this by using another SMTP port. See the documentation of the provider for the usable port numbers.
4 years ago
4 years ago
If you are using a [VPN](https://en.wikipedia.org/wiki/Virtual_private_network), the VPN provider might block the connection because it is too aggressively trying to prevent spam. Note that [Google Fi](https://fi.google.com/) is using a VPN too.
4 years ago
4 years ago
**Send errors**
4 years ago
4 years ago
SMTP servers can reject messages for [a variety of reasons](https://en.wikipedia.org/wiki/List_of_SMTP_server_return_codes). Too large messages and triggering the spam filter of an email server are the most common reasons.
4 years ago
4 years ago
* Batas ukuran lampiran untuk Gmail adalah [25 MB](https://support.google.com/mail/answer/6584)
* Bata ukuran lampiran untuk Outlook dan Office 365 [adalah 20 MB](https://support.microsoft.com/en-us/help/2813269/attachment-size-exceeds-the-allowable-limit-error-when-you-add-a-large)
* Batas ukuran lampiran untuk Yahoo [adalah 25MB](https://help.yahoo.com/kb/SLN5673.html)
4 years ago
* *554 5.7.1 Service unavailable; Client host xxx.xxx.xxx.xxx blocked*, please [see here](https://docs.gandi.net/en/gandimail/faq/error_types/554_5_7_1_service_unavailable.html)
4 years ago
* *501 Syntax error - line too long* is often caused by using a long Autocrypt header
4 years ago
* *503 5.5.0 Recipient already specified* mostly means that an address is being used both as TO and CC address
4 years ago
* *554 5.7.1 ... not permitted to relay* means that the email server does not recognize the username/email address. Sila periksa lagi nama host dan nama pengguna/alamat surel pada pengaturan identitas.
4 years ago
* *550 Spam message rejected because IP is listed by ...* means that the email server rejected to send a message from the current (public) network address because it was misused to send spam by (hopefully) somebody else before. Please try to enable flight mode for 10 minutes to acquire a new network address.
4 years ago
4 years ago
**Gmail errors**
4 years ago
4 years ago
The authorization of Gmail accounts setup with the quick wizard needs to be periodically refreshed via the [Android account manager](https://developer.android.com/reference/android/accounts/AccountManager). This requires contact/account permissions and internet connectivity.
4 years ago
The error *... Authentication failed ... Account not found ...* means that a previously authorized Gmail account was removed from the device.
4 years ago
The errors *... Authentication failed ... No token ...* means that the Android account manager failed to refresh the authorization of a Gmail account.
4 years ago
4 years ago
The error *... Authentication failed ... network error ...* means that the Android account manager was not able to refresh the authorization of a Gmail account due to problems with the internet connection
4 years ago
4 years ago
The error *... Authentication failed ... Invalid credentials ...* could be caused by changing the account password or by having revoked the required account/contacts permissions. In case the account password was changed, you'll need to authenticate the Google account in the Android account settings again. In case the permissions were revoked, you can start the Gmail quick setup wizard to grant the required permissions again (you don't need to setup the account again).
4 years ago
The eror *... ServiceDisabled ...* might be caused by enrolling in the [Advanced Protection Program](https://landing.google.com/advancedprotection/): "*To read your email, you can (must) use Gmail - You wont be able to use your Google Account with some (all) apps & services that require access to sensitive data like your emails*", see [here](https://support.google.com/accounts/answer/7519408?hl=en&ref_topic=9264881).
4 years ago
When in doubt, you can ask for [support](#user-content-support).
4 years ago
<br />
<a name="faq23"></a>
4 years ago
**(23) Why do I get alert ... ?**
4 years ago
4 years ago
*General*
4 years ago
4 years ago
Alerts are warning messages sent by email servers.
4 years ago
4 years ago
*Too many simultaneous connections* or *Maximum number of connections exceeded*
4 years ago
4 years ago
This alert will be sent when there are too many folder connections for the same email account at the same time.
4 years ago
4 years ago
Possible causes are:
4 years ago
4 years ago
* Terdapat lebih dari satu surel klien yang terhubung dengan akun yang sama
* Surel klien yang sama terkoneksi lebih dari satu kali ke akun yang sama
* Koneksi sebelumnya telah diberhentikan secara tiba-tiba karena contohnya tiba-tiba kehilangan jaringan internet
4 years ago
4 years ago
First try to wait some time to see if the problem resolves itself, else:
4 years ago
4 years ago
* pindah ke pemeriksaan secara periodik untuk pesan salam pengaturan penerimaan, yang akan menghasilkan folder untuk terbuka satu per satu
* atau atur beberapa folder untuk pilihan dibandingkan dengan sinkronisasi (tekan dengan lama pada folder dalam daftar folder, sunting properti)
4 years ago
4 years ago
An easy way to configure periodically checking for messages for all folders except the inbox is to use *Apply to all ...* in the three-dots menu of the folder list and to tick the bottom two advanced checkboxes.
4 years ago
The maximum number of simultaneous folder connections for Gmail is 15, so you can synchronize at most 15 folders simultaneously on *all* your devices at the same time. For this reason Gmail *user* folders are set to poll by default instead of synchronize always. When needed or desired, you can change this by long pressing a folder in the folder list and selecting *Edit properties*. See [here](https://support.google.com/mail/answer/7126229) for details.
4 years ago
When using a Dovecot server, you might want to change the setting [mail_max_userip_connections](https://doc.dovecot.org/settings/dovecot_core_settings/#mail-max-userip-connections).
4 years ago
Note that it will take the email server a while to discover broken connections, for example due to going out of range of a network, which means that effectively only half of the folder connections are available. For Gmail this would be just 7 connections.
4 years ago
<br />
<a name="faq24"></a>
4 years ago
**(24) What is browse messages on the server?**
4 years ago
4 years ago
Browse messages on the server will fetch messages from the email server in real time when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize. You can disable this feature in the advanced account settings.
4 years ago
<br />
<a name="faq25"></a>
4 years ago
**(25) Why can't I select/open/save an image, attachment or a file?**
4 years ago
4 years ago
When a menu item to select/open/save a file is disabled (dimmed) or when you get the message *Storage access framework not available*, the [storage access framework](https://developer.android.com/guide/topics/providers/document-provider), a standard Android component, is probably not present. This might be because your custom ROM does not include it or because it was actively removed (debloated).
4 years ago
4 years ago
FairEmail does not request storage permissions, so this framework is required to select files and folders. No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to *all* files.
4 years ago
The storage access framework is provided by the package *com.android.documentsui*, which is visible as *Files* app on some Android versions (notable OxygenOS).
4 years ago
You can enable the storage access framework (again) with this adb command:
4 years ago
```
pm install -k --user 0 com.android.documentsui
```
4 years ago
Alternatively, you might be able to enable the *Files* app again using the Android app settings.
4 years ago
<br />
<a name="faq26"></a>
4 years ago
**(26) Can I help to translate FairEmail in my own language?**
4 years ago
4 years ago
Yes, you can translate the texts of FairEmail in your own language [on Crowdin](https://crowdin.com/project/open-source-email). Registration is free.
4 years ago
4 years ago
If you would like your name or alias to be included in the list of contributors in *About* the app, please [contact me](https://contact.faircode.eu/?product=fairemailsupport).
4 years ago
4 years ago
<br />
<a name="faq27"></a>
4 years ago
**(27) How can I distinguish between embedded and external images?**
4 years ago
4 years ago
External image:
4 years ago
4 years ago
![External image](https://github.com/M66B/FairEmail/blob/master/images/baseline_image_black_48dp.png)
4 years ago
4 years ago
Embedded image:
4 years ago
4 years ago
![Embedded image](https://github.com/M66B/FairEmail/blob/master/images/baseline_photo_library_black_48dp.png)
4 years ago
4 years ago
Broken image:
4 years ago
4 years ago
![Broken image](https://github.com/M66B/FairEmail/blob/master/images/baseline_broken_image_black_48dp.png)
4 years ago
4 years ago
Note that downloading external images from a remote server can be used to record you did see a message, which you likely don't want if the message is spam or malicious.
4 years ago
<br />
<a name="faq28"></a>
4 years ago
**(28) How can I manage status bar notifications?**
4 years ago
4 years ago
In the setup you'll find a button *Manage notifications* to directly navigate to the Android notifications settings for FairEmail.
4 years ago
4 years ago
On Android 8.0 Oreo and later you can manage the properties of the individual notification channels, for example to set a specific notification sound or to show notifications on the lock screen.
4 years ago
4 years ago
FairEmail has the following notification channels:
4 years ago
4 years ago
* Layanan: digunakan untuk notifikasi dari layanan singkronisasi, lihat juga [FAQ ini](#user-content-faq2)
* Kirim: digunakan untuk notifikasi untuk layanan pengiriman
* Notifikasi: digunakan untuk notifikasi pesan baru
* Peringatan: digunakan untuk notifikasi peringatan
* Eror: digunakan untuk notifikasi eror
4 years ago
4 years ago
See [here](https://developer.android.com/guide/topics/ui/notifiers/notifications#ManageChannels) for details on notification channels. In short: tap on the notification channel name to access the channel settings.
4 years ago
4 years ago
On Android before Android 8 Oreo you can set the notification sound in the settings.
4 years ago
4 years ago
See [this FAQ](#user-content-faq21) if your device has a notification light.
4 years ago
<br />
<a name="faq29"></a>
4 years ago
**(29) How can I get new message notifications for other folders?**
4 years ago
4 years ago
Just long press a folder, select *Edit properties*, and enable either *Show in unified inbox* or *Notify new messages* (available on Android 7 Nougat and later only) and tap *Save*.
4 years ago
<br />
<a name="faq30"></a>
4 years ago
**(30) How can I use the provided quick settings?**
4 years ago
4 years ago
There are quick settings (settings tiles) available to:
4 years ago
4 years ago
* mengaktifkan/menonaktifkan singkronisasi secara global
* menampilkan jumlah pesan baru dan menandai pesan tersebut sebagai terlihat (bukan dibaca)
4 years ago
4 years ago
Quick settings require Android 7.0 Nougat or later. The usage of settings tiles is explained [here](https://support.google.com/android/answer/9083864).
4 years ago
<br />
<a name="faq31"></a>
4 years ago
**(31) How can I use the provided shortcuts?**
4 years ago
4 years ago
There are shortcuts available to:
4 years ago
4 years ago
* membuat pesan baru untuk kontak favorit
* mengatur akun, identitas, dll
4 years ago
4 years ago
Shortcuts require Android 7.1 Nougat or later. The usage of shortcuts is explained [here](https://support.google.com/android/answer/2781850).
4 years ago
<br />
<a name="faq32"></a>
4 years ago
**(32) How can I check if reading email is really safe?**
4 years ago
4 years ago
You can use the [Email Privacy Tester](https://www.emailprivacytester.com/) for this.
4 years ago
<br />
<a name="faq33"></a>
4 years ago
**(33) Why are edited sender addresses not working?**
4 years ago
4 years ago
Most providers accept validated addresses only when sending messages to prevent spam.
4 years ago
4 years ago
For example Google modifies the message headers like this for *unverified* addresses:
4 years ago
```
4 years ago
Dari: Seseorang <somebody@example.org>
X-Google-Orisinal-Dari: Seseorang <somebody+extra@example.org>
4 years ago
```
4 years ago
This means that the edited sender address was automatically replaced by a verified address before sending the message.
4 years ago
4 years ago
Note that this is independent of receiving messages.
4 years ago
<br />
<a name="faq34"></a>
4 years ago
**(34) How are identities matched?**
4 years ago
4 years ago
Identities are as expected matched by account. For incoming messages the *to*, *cc*, *bcc*, *from* and *(X-)delivered/envelope/original-to* addresses will be checked (in this order) and for outgoing messages (drafts, outbox and sent) only the *from* addresses will be checked.
4 years ago
4 years ago
The matched address will be shown as *via* in the addresses section of received messages (between the message header and message text).
4 years ago
Note that identities needs to be enabled to be able to be matched and that identities of other accounts will not be considered.
Matching will be done only once on receiving a message, so changing the configuration will not change existing messages. You could clear local messages by long pressing a folder in the folder list and synchronize the messages again though.
It is possible to configure a [regex](https://en.wikipedia.org/wiki/Regular_expression) in the identity settings to match the username of an email address (the part before the @ sign).
Note that the domain name (the parts after the @ sign) always needs to be equal to the domain name of the identity.
4 years ago
If you like to match a catch-all email address, this regex is mostly okay:
```
.*
```
4 years ago
If you like to match the special purpose email addresses abc@example.com and xyx@example.com and like to have a fallback email address main@example.com as well, you could do something like this:
4 years ago
* Identitas: abc@contoh.com; regex: **(?i)abc**
* Identitas: xyz@contoh.com; regex: **(?i)xyz**
* Identitas: main@contoh.com; regex: **^(?i)((?!abc|xyz).)\*$**
4 years ago
Matched identities can be used to color code messages. The identity color takes precedence over the account color. Setting identity colors is a pro feature.
<br />
<a name="faq35"></a>
4 years ago
**(35) Why should I be careful with viewing images, attachments, the original message, and opening links?**
4 years ago
4 years ago
Viewing remotely stored images (see also [this FAQ](#user-content-faq27)) and opening links might not only tell the sender that you have seen the message, but will also leak your IP address. See also this question: [Why email's link is more dangerous than web search's link?](https://security.stackexchange.com/questions/241139/why-emails-link-is-more-dangerous-than-web-searchs-link).
4 years ago
Opening attachments or viewing an original message might load remote content and execute scripts, that might not only cause privacy sensitive information to leak, but can also be a security risk.
Note that your contacts could unknowingly send malicious messages if they got infected with malware.
FairEmail formats messages again causing messages to look different from the original, but also uncovering phishing links.
Note that reformatted messages are often better readable than original messages because the margins are removed, and font colors and sizes are standardized.
The Gmail app shows images by default by downloading the images through a Google proxy server. Since the images are downloaded from the source server [in real-time](https://blog.filippo.io/how-the-new-gmail-image-proxy-works-and-what-this-means-for-you/), this is even less secure because Google is involved too without providing much benefit.
You can show images and original messages by default for trusted senders on a case-by-case basis by checking *Do not ask this again for ...*.
If you want to reset the default *Open with* apps, please [see here](https://www.androidauthority.com/how-to-set-default-apps-android-clear-621269/).
<br />
<a name="faq36"></a>
4 years ago
**(36) How are settings files encrypted?**
4 years ago
4 years ago
Short version: AES 256 bit
4 years ago
4 years ago
Long version:
4 years ago
* The 256 bit key is generated with *PBKDF2WithHmacSHA1* using a 128 bit secure random salt and 65536 iterations
* The cipher is *AES/CBC/PKCS5Padding*
<br />
<a name="faq37"></a>
4 years ago
**(37) How are passwords stored?**
4 years ago
All supported Android versions [encrypt all user data](https://source.android.com/security/encryption), so all data, including usernames, passwords, messages, etc, is stored encrypted.
If the device is secured with a PIN, pattern or password, you can make the account and identity passwords visible. If this is a problem because you are sharing the device with other people, consider to use [user profiles](https://www.howtogeek.com/333484/how-to-set-up-multiple-user-profiles-on-android/).
<br />
<a name="faq39"></a>
4 years ago
**(39) How can I reduce the battery usage of FairEmail?**
4 years ago
Recent Android versions by default report *app usage* as a percentage in the Android battery settings screen. **Confusingly, *app usage* is not the same as *battery usage* and is not even directly related to battery usage!** The app usage (while in use) will be very high because FairEmail is using a foreground service which is considered as constant app usage by Android. However, this doesn't mean that FairEmail is constantly using battery power. The real battery usage can be seen by navigating to this screen:
*Android settings*, *Battery*, three-dots menu *Battery usage*, three-dots menu *Show full device usage*
4 years ago
As a rule of thumb the battery usage should be below or in any case not be much higher than *Mobile network standby*. If this isn't the case, please turn on *Auto optimize* in the receive settings. If this doesn't help, please [ask for support](https://contact.faircode.eu/?product=fairemailsupport).
4 years ago
It is inevitable that synchronizing messages will use battery power because it requires network access and accessing the messages database.
If you are comparing the battery usage of FairEmail with another email client, please make sure the other email client is setup similarly. For example comparing always sync (push messages) and (infrequent) periodic checking for new messages is not a fair comparison.
4 years ago
Reconnecting to an email server will use extra battery power, so an unstable internet connection will result in extra battery usage. Also, some email servers prematurely terminate idle connections, while [the standard](https://tools.ietf.org/html/rfc2177) says that an idle connection should be kept open for 29 minutes. In these cases you might want to synchronize periodically, for example each hour, instead of continuously. Note that polling frequently (more than every 30-60 minutes) will likely use more battery power than synchronizing always because connecting to the server and comparing the local and remote messages are expensive operations.
4 years ago
4 years ago
[On some devices](https://dontkillmyapp.com/) it is necessary to *disable* battery optimizations (setup step 4) to keep connections to email servers open. In fact, leaving battery optimizations enabled can result in extra battery usage for all devices, even though this sounds contradictory!
4 years ago
Most of the battery usage, not considering viewing messages, is due to synchronization (receiving and sending) of messages. So, to reduce the battery usage, set the number of days to synchronize message for to a lower value, especially if there are a lot of recent messages in a folder. Long press a folder name in the folders list and select *Edit properties* to access this setting.
If you have at least once a day internet connectivity, it is sufficient to synchronize messages just for one day.
4 years ago
Note that you can set the number of days to *keep* messages for to a higher number than to *synchronize* messages for. You could for example initially synchronize messages for a large number of days and after this has been completed reduce the number of days to synchronize messages for, but leave the number of days to keep messages for. After decreasing the number of days to keep messages for, you might want to run the cleanup in the miscellaneous settings to remove old files.
4 years ago
In the receive settings you can enable to always synchronize starred messages, which will allow you to keep older messages around while synchronizing messages for a limited number of days.
Disabling the folder option *Automatically download message texts and attachments* will result in less network traffic and thus less battery usage. You could disable this option for example for the sent folder and the archive.
Synchronizing messages at night is mostly not useful, so you can save on battery usage by not synchronizing at night. In the settings you can select a schedule for message synchronization (this is a pro feature).
FairEmail will by default synchronize the folder list on each connection. Since folders are mostly not created, renamed and deleted very often, you can save some network and battery usage by disabling this in the receive settings.
FairEmail will by default check if old messages were deleted from the server on each connection. If you don't mind that old messages that were delete from the server are still visible in FairEmail, you can save some network and battery usage by disabling this in the receive settings.
Some providers don't follow the IMAP standard and don't keep connections open long enough, forcing FairEmail to reconnect often, causing extra battery usage. You can inspect the *Log* via the main navigation menu to check if there are frequent reconnects (connection closed/reset, read/write error/timeout, etc). You can workaround this by lowering the keep-alive interval in the advanced account settings to for example 9 or 15 minutes. Note that battery optimizations need to be disabled in setup step 4 to reliably keep connections alive.
Some providers send every two minutes something like '*Still here*' resulting in network traffic and your device to wake up and causing unnecessary extra battery usage. You can inspect the *Log* via the main navigation menu to check if your provider is doing this. If your provider is using [Dovecot](https://www.dovecot.org/) as IMAP server, you could ask your provider to change the [imap_idle_notify_interval](https://wiki.dovecot.org/Timeouts) setting to a higher value or better yet, to disable this. If your provider is not able or willing to change/disable this, you should consider to switch to periodically instead of continuous synchronization. You can change this in the receive settings.
If you got the message *This provider does not support push messages* while configuring an account, consider switching to a modern provider which supports push messages (IMAP IDLE) to reduce battery usage.
If your device has an [AMOLED](https://en.wikipedia.org/wiki/AMOLED) screen, you can save battery usage while viewing messages by switching to the black theme.
4 years ago
If auto optimize in the receive settings is enabled, an account will automatically be switched to periodically checking for new messages when the email server:
4 years ago
* Says '*Still here*' within 3 minutes
* The email server does not support push messages
* The keep-alive interval is lower than 12 minutes
4 years ago
In addition, the trash and spam folders will be automatically set to checking for new messages after three successive [too many simultaneous connections](#user-content-faq23) errors.
4 years ago
<br />
<a name="faq40"></a>
4 years ago
**(40) How can I reduce the data usage of FairEmail?**
4 years ago
4 years ago
You can reduce the data usage basically in the same way as reducing battery usage, see the previous question for suggestions.
It is inevitable that data will be used to synchronize messages.
If the connection to the email server is lost, FairEmail will always synchronize the messages again to make sure no messages were missed. If the connection is unstable, this can result in extra data usage. In this case, it is a good idea to decrease the number of days to synchronize messages for to a minimum (see the previous question) or to switch to periodically synchronizing of messages (receive settings).
4 years ago
4 years ago
To reduce data usage, you could change these advanced receive settings:
* Check if old messages were removed from the server: disable
* Synchronize (shared) folder list: disable
4 years ago
By default FairEmail does not download message texts and attachments larger than 256 KiB when there is a metered (mobile or paid Wi-Fi) internet connection. You can change this in the connection settings.
<br />
<a name="faq41"></a>
**(41) How can I fix the error 'Handshake failed' ?**
There are several possible causes, so please read to the end of this answer.
The error '*Handshake failed ... WRONG_VERSION_NUMBER ...*' might mean that you are trying to connect to an IMAP or SMTP server without an encrypted connection, typically using port 143 (IMAP) and port 25 (SMTP), or that a wrong protocol (SSL/TLS or STARTTLS) is being used.
Most providers provide encrypted connections using different ports, typically port 993 (IMAP) and port 465/587 (SMTP).
If your provider doesn't support encrypted connections, you should ask to make this possible. If this isn't an option, you could enable *Allow insecure connections* both in the advanced settings AND the account/identity settings.
See also [this FAQ](#user-content-faq4).
The error '*Handshake failed ... SSLV3_ALERT_ILLEGAL_PARAMETER ...*' is either caused by a bug in the SSL protocol implementation or by a too short DH key on the email server and can unfortunately not be fixed by FairEmail.
The error '*Handshake failed ... HANDSHAKE_FAILURE_ON_CLIENT_HELLO ...*' might be caused by the provider still using RC4, which isn't supported since [Android 7](https://developer.android.com/about/versions/nougat/android-7.0-changes.html#tls-ssl) anymore.
4 years ago
The error '*Handshake failed ... UNSUPPORTED_PROTOCOL or TLSV1_ALERT_PROTOCOL_VERSION ...*' might be caused by enabling hardening connections in the connection settings or by Android not supporting older protocols anymore, like SSLv3.
4 years ago
Android 8 Oreo and later [do not support](https://developer.android.com/about/versions/oreo/android-8.0-changes#security-all) SSLv3 anymore. There is no way to workaround lacking RC4 and SSLv3 support because it has completely been removed from Android (which should say something).
You can use [this website](https://ssl-tools.net/mailservers) or [this website](https://www.immuniweb.com/ssl/) to check for SSL/TLS problems of email servers.
<br />
<a name="faq42"></a>
4 years ago
**(42) Can you add a new provider to the list of providers?**
4 years ago
If the provider is used by more than a few people, yes, with pleasure.
The following information is needed:
```
<provider
name="Gmail"
link="https://support.google.com/mail/answer/7126229" // link to the instructions of the provider
type="com.google"> // this is not needed
<imap
host="imap.gmail.com"
port="993"
starttls="false" />
<smtp
host="smtp.gmail.com"
port="465"
starttls="false" />
</provider>
```
The EFF [writes](https://www.eff.org/nl/deeplinks/2018/06/announcing-starttls-everywhere-securing-hop-hop-email-delivery): "*Additionally, even if you configure STARTTLS perfectly and use a valid certificate, theres still no guarantee your communication will be encrypted.*"
So, pure SSL connections are safer than using [STARTTLS](https://en.wikipedia.org/wiki/Opportunistic_TLS) and therefore preferred.
Please make sure receiving and sending messages works properly before contacting me to add a provider.
See below about how to contact me.
<br />
<a name="faq43"></a>
4 years ago
**(43) Can you show the original ... ?**
4 years ago
Show original, shows the original message as the sender has sent it, including original fonts, colors, margins, etc. FairEmail does and will not alter this in any way, except for requesting [TEXT_AUTOSIZING](https://developer.android.com/reference/android/webkit/WebSettings.LayoutAlgorithm), which will *attempt* to make small text more readable.
<br />
<a name="faq44"></a>
4 years ago
**~~(44) Can you show contact photos / identicons in the sent folder?~~**
4 years ago
~~Contact photos and identicons are always shown for the sender because this is necessary for conversation threads.~~ ~~Getting contact photos for both the sender and receiver is not really an option because getting contact photo is an expensive operation.~~
<br />
<a name="faq45"></a>
**(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!' ?**
You'll get the message *This key is not available. To use it, you must import it as one of your own!* when trying to decrypt a message with a public key. To fix this you'll need to import the private key.
<br />
<a name="faq46"></a>
4 years ago
**(46) Why does the message list keep refreshing?**
4 years ago
If you see a 'spinner' at the top of the message list, the folder is still being synchronized with the remote server. You can see the progress of the synchronization in the folder list. See the legend about what the icons and numbers mean.
The speed of your device and internet connection and the number of days to synchronize messages for determine how long synchronization will take. Note that you shouldn't set the number of days to synchronize messages for to more than one day in most cases, see also [this FAQ](#user-content-faq39).
<br />
<a name="faq47"></a>
4 years ago
**(47) How do I solve the error 'No primary account or no drafts folder' ?**
4 years ago
You'll get the error message *No primary account or no drafts folder* when trying to compose a message while there is no account set to be the primary account or when there is no drafts folder selected for the primary account. This can happen for example when you start FairEmail to compose a message from another app. FairEmail needs to know where to store the draft, so you'll need to select one account to be the primary account and/or you'll need to select a drafts folder for the primary account.
This can also happen when you try to reply to a message or to forward a message from an account with no drafts folder while there is no primary account or when the primary account does not have a drafts folder.
Please see [this FAQ](#user-content-faq141) for some more information.
<br />
<a name="faq48"></a>
4 years ago
**~~(48) How do I solve the error 'No primary account or no archive folder' ?~~**
4 years ago
~~You'll get the error message *No primary account or no archive folder* when searching for messages from another app. FairEmail needs to know where to search, so you'll need to select one account to be the primary account and/or you'll need to select a archive folder for the primary account.~~
<br />
<a name="faq49"></a>
**(49) How do I fix 'An outdated app sent a file path instead of a file stream' ?**
You likely selected or sent an attachment or image with an outdated file manager or an outdated app which assumes all apps still have storage permissions. For security and privacy reasons modern apps like FairEmail have no full access to all files anymore. This can result into the error message *An outdated app sent a file path instead of a file stream* if a file name instead of a file stream is being shared with FairEmail because FairEmail cannot randomly open files.
You can fix this by switching to an up-to-date file manager or an app designed for recent Android versions. Alternatively, you can grant FairEmail read access to the storage space on your device in the Android app settings. Note that this workaround [won't work on Android Q](https://developer.android.com/preview/privacy/scoped-storage) anymore.
See also [question 25](#user-content-faq25) and [what Google writes about it](https://developer.android.com/training/secure-file-sharing/share-file#RespondToRequest).
<br />
<a name="faq50"></a>
4 years ago
**(50) Can you add an option to synchronize all messages?**
4 years ago
A synchronize all (download all) messages will not be added because it can easily result in out of memory errors and the available storage space filling up. It can also easily result in a lot of battery and data usage. Mobile devices are just not very suitable to download and store years of messages. You can better use the search on server function (see [question 13](#user-content-faq13)), which is faster and more efficient. Note that searching through a lot of messages stored locally would only delay searching and use extra battery power.
<br />
<a name="faq51"></a>
4 years ago
**(51) How are folders sorted?**
4 years ago
Folders are first sorted on account order (by default on account name) and within an account with special, system folders on top, followed by folders set to synchronize. Within each category the folders are sorted on (display) name. You can set the display name by long pressing a folder in the folder list and selecting *Edit properties*.
The navigation (hamburger) menu item *Order folders* in the setup can be used to manually order the folders.
<br />
<a name="faq52"></a>
4 years ago
**(52) Why does it take some time to reconnect to an account?**
4 years ago
There is no reliable way to know if an account connection was terminated gracefully or forcefully. Trying to reconnect to an account while the account connection was terminated forcefully too often can result in problems like [too many simultaneous connections](#user-content-faq23) or even the account being blocked. To prevent such problems, FairEmail waits 90 seconds until trying to reconnect again.
You can long press *Settings* in the navigation menu to reconnect immediately.
<br />
<a name="faq53"></a>
4 years ago
**(53) Can you stick the message action bar to the top/bottom?**
4 years ago
The message action bar works on a single message and the bottom action bar works on all the messages in the conversation. Since there is often more than one message in a conversation, this is not possible. Moreover, there are quite some message specific actions, like forwarding.
Moving the message action bar to the bottom of the message is visually not appealing because there is already a conversation action bar at the bottom of the screen.
Note that there are not many, if any, email apps that display a conversation as a list of expandable messages. This has a lot of advantages, but the also causes the need for message specific actions.
<br />
<a name="faq54"></a>
4 years ago
**~~(54) How do I use a namespace prefix?~~**
4 years ago
~~A namespace prefix is used to automatically remove the prefix providers sometimes add to folder names.~~
~~For example the Gmail spam folder is called:~~
```
[Gmail]/Spam
```
~~By setting the namespace prefix to *[Gmail]* FairEmail will automatically remove *[Gmail]/* from all folder names.~~
<br />
<a name="faq55"></a>
4 years ago
**(55) How can I mark all messages as read / move or delete all messages?**
4 years ago
You can use multiple select for this. Long press the first message, don't lift your finger and slide down to the last message. Then use the three dot action button to execute the desired action.
<br />
<a name="faq56"></a>
4 years ago
**(56) Can you add support for JMAP?**
4 years ago
There are almost no providers offering the [JMAP](https://jmap.io/) protocol, so it is not worth a lot of effort to add support for this to FairEmail.
<br />
<a name="faq57"></a>
4 years ago
**(57) Can I use HTML in signatures?**
Yes, you can use [HTML](https://en.wikipedia.org/wiki/HTML). In the signature editor you can switch to HTML mode via the three-dots menu.
4 years ago
4 years ago
Note that if you switch back to the text editor that not all HTML might be rendered as-is because the Android text editor is not able to render all HTML. Similarly, if you use the text editor, the HTML might be altered in unexpected ways.
4 years ago
4 years ago
If you want to use preformatted text, like [ASCII art](https://en.wikipedia.org/wiki/ASCII_art), you should wrap the text in a *pre* element, like this:
4 years ago
4 years ago
```
<pre>
|\_/|
/ @ @ \
( > º < )
`>>x<<´
/ O \
</pre>
```
4 years ago
<br />
<a name="faq58"></a>
4 years ago
**(58) What does an open/closed email icon mean?**
4 years ago
The email icon in the folder list can be open (outlined) or closed (solid):
4 years ago
![External image](https://github.com/M66B/FairEmail/blob/master/images/baseline_mail_outline_black_48dp.png)
4 years ago
Message bodies and attachments are not downloaded by default.
4 years ago
![External image](https://github.com/M66B/FairEmail/blob/master/images/baseline_email_black_48dp.png)
4 years ago
Message bodies and attachments are downloaded by default.
<br />
<a name="faq59"></a>
4 years ago
**(59) Can original messages be opened in the browser?**
4 years ago
For security reasons the files with the original message texts are not accessible to other apps, so this is not possible. In theory the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) could be used to share these files, but even Google's Chrome cannot handle this.
<br />
<a name="faq60"></a>
4 years ago
**(60) Did you know ... ?**
4 years ago
* Did you know that starred messages can be synchronized/kept always? (this can be enabled in the receive settings)
* Did you know that you can long press the 'write message' icon to go to the drafts folder?
* Did you know there is an advanced option to mark messages read when they are moved? (archiving and trashing is also moving)
* Did you know that you can select text (or an email address) in any app on recent Android versions and let FairEmail search for it?
* Did you know that FairEmail has a tablet mode? Rotate your device in landscape mode and conversation threads will be opened in a second column if there is enough screen space.
* Did you know that you can long press a reply template to create a draft message from the template?
* Did you know that you can long press, hold and swipe to select a range of messages?
* Did you know that you can retry sending messages by using pull-down-to-refresh in the outbox?
* Did you know that you can swipe a conversation left or right to go to the next or previous conversation?
* Did you know that you can tap on an image to see where it will be downloaded from?
* Did you know that you can long press the folder icon in the action bar to select an account?
* Did you know that you can long press the star icon in a conversation thread to set a colored star?
* Did you know that you can open the navigation drawer by swiping from the left, even when viewing a conversation?
* Did you know that you can long press the people's icon to show/hide the CC/BCC fields and remember the visibility state for the next time?
4 years ago
* Did you know that you can insert the email addresses of an Android contact group via the three dots overflow menu?
4 years ago
* Did you know that if you select text and hit reply, only the selected text will be quoted?
4 years ago
* Did you know that you can long press the trash icons (both in the message and the bottom action bar) to permanently delete a message or conversation? (version 1.1368+)
4 years ago
* Did you know that you can long press the send action to show the send dialog, even if it was disabled?
* Did you know that you can long press the full screen icon to show the original message text only?
4 years ago
<br />
<a name="faq61"></a>
4 years ago
**(61) Why are some messages shown dimmed?**
4 years ago
Messages shown dimmed (grayed) are locally moved messages for which the move is not confirmed by the server yet. This can happen when there is no connection to the server or the account (yet). These messages will be synchronized after a connection to the server and the account has been made or, if this never happens, will be deleted if they are too old to be synchronized.
You might need to manually synchronize the folder, for example by pulling down.
You can view these messages, but you cannot move these messages again until the previous move has been confirmed.
Pending [operations](#user-content-faq3) are shown in the operations view accessible from the main navigation menu.
<br />
<a name="faq62"></a>
**(62) Which authentication methods are supported?**
The following authentication methods are supported and used in this order:
* LOGIN
* PLAIN
* CRAM-MD5
* XOAUTH2 ([Gmail](https://developers.google.com/gmail/imap/xoauth2-protocol), [Yandex](https://tech.yandex.com/oauth/))
* NTLM (untested)
SASL authentication methods, besides CRAM-MD5, are not supported because [JavaMail for Android](https://javaee.github.io/javamail/Android) does not support SASL authentication.
If your provider requires an unsupported authentication method, you'll likely get the error message *authentication failed*.
[Server Name Indication](https://en.wikipedia.org/wiki/Server_Name_Indication) is supported by [all supported Android versions](https://developer.android.com/training/articles/security-ssl).
<br />
<a name="faq63"></a>
4 years ago
**(63) How are images resized for displaying on screens?**
4 years ago
Large inline or attached [PNG](https://en.wikipedia.org/wiki/Portable_Network_Graphics) and [JPEG](https://en.wikipedia.org/wiki/JPEG) images will automatically be resized for displaying on screens. This is because email messages are limited in size, depending on the provider mostly between 10 and 50 MB. Images will by default be resized to a maximum width and height of about 1440 pixels and saved with a compression ratio of 90 %. Images are scaled down using whole number factors to reduce memory usage and to retain image quality. Automatically resizing of inline and/or attached images and the maximum target image size can be configured in the send settings.
If you want to resize images on a case-by-case basis, you can use [Send Reduced](https://f-droid.org/en/packages/mobi.omegacentauri.SendReduced/) or a similar app.
<br />
<a name="faq64"></a>
4 years ago
**~~(64) Can you add custom actions for swipe left/right?~~**
4 years ago
~~The most natural thing to do when swiping a list entry left or right is to remove the entry from the list.~~ ~~The most natural action in the context of an email app is moving the message out of the folder to another folder.~~ ~~You can select the folder to move to in the account settings.~~
~~Other actions, like marking messages read and snoozing messages are available via multiple selection.~~ ~~You can long press a message to start multiple selection. See also [this question](#user-content-faq55).~~
~~Swiping left or right to mark a message read or unread is unnatural because the message first goes away and later comes back in a different shape.~~ ~~Note that there is an advanced option to mark messages automatically read on moving,~~ ~~which is in most cases a perfect replacement for the sequence mark read and move to some folder.~~ ~~You can also mark messages read from new message notifications.~~
~~If you want to read a message later, you can hide it until a specific time by using the *snooze* menu.~~
<br />
<a name="faq65"></a>
4 years ago
**(65) Why are some attachments shown dimmed?**
4 years ago
Inline (image) attachments are shown dimmed. [Inline attachments](https://tools.ietf.org/html/rfc2183) are supposed to be downloaded and shown automatically, but since FairEmail doesn't always download attachments automatically, see also [this FAQ](#user-content-faq40), FairEmail shows all attachment types. To distinguish inline and regular attachments, inline attachments are shown dimmed.
<br />
<a name="faq66"></a>
4 years ago
**(66) Is FairEmail available in the Google Play Family Library?**
4 years ago
4 years ago
The price of the few pro features is too low, lower than the price of most similar apps, and there are [too many fees and taxes](#user-content-faq19), to justify making FairEmail available in the [Google Play Family Library](https://support.google.com/googleone/answer/7007852). Note that Google promotes the Family libray, but lets developers pay for it.
4 years ago
<br />
<a name="faq67"></a>
4 years ago
**(67) How can I snooze conversations?**
4 years ago
Multiple select one of more conversations (long press to start multiple selecting), tap the three dot button and select *Snooze ...*. Alternatively, in the expanded message view use *Snooze ...* in the message three-dots 'more' menu or the timelapse action in the bottom action bar. Select the time the conversation(s) should snooze and confirm by tapping OK. The conversations will be hidden for the selected time and shown again afterwards. You will receive a new message notification as reminder.
It is also possible to snooze messages with [a rule](#user-content-faq71).
You can show snoozed messages by unchecking *Filter out* > *Hidden* in the three dot overflow menu.
You can tap on the small snooze icon to see until when a conversation is snoozed.
By selecting a zero snooze duration you can cancel snoozing.
<br />
<a name="faq68"></a>
4 years ago
**~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~**
4 years ago
~~Adobe Acrobat reader and Microsoft apps still expects full access to all stored files,~~ ~~while apps should use the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) since Android KitKat (2013)~~ ~~to have access to actively shared files only. This is for privacy and security reasons.~~
~~You can workaround this by saving the attachment and opening it from the Adobe Acrobat reader / Microsoft app,~~ ~~but you are advised to install an up-to-date and preferably open source PDF reader / document viewer,~~ ~~for example one listed [here](https://github.com/offa/android-foss#-document--pdf-viewer).~~
<br />
<a name="faq69"></a>
4 years ago
**(69) Can you add auto scroll up on new message?**
4 years ago
The message list is automatically scrolled up when navigating from a new message notification or after a manual refresh. Always automatically scrolling up on arrival of new messages would interfere with your own scrolling, but if you like you can enable this in the settings.
<br />
<a name="faq70"></a>
4 years ago
**(70) When will messages be auto expanded?**
4 years ago
When navigation to a conversation one message will be expanded if:
* There is just one message in the conversation
* There is exactly one unread message in the conversation
There is one exception: the message was not downloaded yet and the message is too large to download automatically on a metered (mobile) connection. You can set or disable the maximum message size on the 'connection' settings tab.
Duplicate (archived) messages, trashed messages and draft messages are not counted.
Messages will automatically be marked read on expanding, unless this was disabled in the individual account settings.
<br />
<a name="faq71"></a>
4 years ago
**(71) How do I use filter rules?**
4 years ago
4 years ago
You can edit filter rules by long pressing a folder in the folder list of an account (tap the account name in the navigation/side menu).
4 years ago
New rules will be applied to new messages received in the folder, not to existing messages. You can check the rule and apply the rule to existing messages or, alternatively, long press the rule in the rule list and select *Execute now*.
You'll need to give a rule a name and you'll need to define the order in which a rule should be executed relative to other rules.
You can disable a rule and you can stop processing other rules after a rule has been executed.
The following rule conditions are available:
* Sender contains
* Recipient contains
* Subject contains
4 years ago
* Has attachments
4 years ago
* Header contains
* Day/time between
All the conditions of a rule need to be true for the rule action to be executed. All conditions are optional, but there needs to be at least one condition, to prevent matching all messages. If you want to match all senders or all recipients, you can just use the @ character as condition because all email addresses will contain this character.
Note that email addresses are formatted like this:
`
"Somebody" <somebody@example.org>`
You can use multiple rules, possibly with a *stop processing*, for an *or* or a *not* condition.
Matching is not case sensitive, unless you use [regular expressions](https://en.wikipedia.org/wiki/Regular_expression). Please see [here](https://developer.android.com/reference/java/util/regex/Pattern) for the documentation of Java regular expressions. You can test a regex [here](https://regexr.com/).
Note that a regular expression supports an *or* operator, so if you want to match multiple senders, you can do this:
`
.*alice@example\.org.*|.*bob@example\.org.*|.*carol@example\.org.*`
Note that [dot all mode](https://developer.android.com/reference/java/util/regex/Pattern#DOTALL) is enabled to be able to match [unfolded headers](https://tools.ietf.org/html/rfc2822#section-3.2.3).
You can select one of these actions to apply to matching messages:
* No action (useful for *not*)
* Mark as read
* Mark as unread
* Hide
* Suppress notification
* Snooze
* Add star
* Set importance (local priority)
* Add keyword
* Move
* Copy (Gmail: label)
4 years ago
* Answer/forward (with template)
4 years ago
* Text-to-speech (sender and subject)
* Automation (Tasker, etc)
Rules are applied directly after the message header has been fetched, but before the message text has been downloaded, so it is not possible to apply conditions to the message text. Note that large message texts are downloaded on demand on a metered connection to save on data usage.
If you want to forward a message, consider to use the move action instead. This will be more reliable than forwarding as well because forwarded messages might be considered as spam.
Since message headers are not downloaded and stored by default to save on battery and data usage and to save storage space it is not possible to preview which messages would match a header rule condition.
4 years ago
Some common header conditions (regex):
* *.&ast;Auto-Submitted:.&ast;* [RFC3834](https://tools.ietf.org/html/rfc3834)
* *.&ast;Content-Type: multipart/report.&ast;* [RFC3462](https://tools.ietf.org/html/rfc3462)
4 years ago
In the three-dots *more* message menu there is an item to create a rule for a received message with the most common conditions filled in.
The POP3 protocol does not support setting keywords and moving or copying messages.
Using rules is a pro feature.
<br />
<a name="faq72"></a>
4 years ago
**(72) What are primary accounts/identities?**
4 years ago
The primary account is used when the account is ambiguous, for example when starting a new draft from the unified inbox.
Similarly, the primary identity of an account is used when the identity is ambiguous.
There can be just one primary account and there can be just one primary identity per account.
<br />
<a name="faq73"></a>
4 years ago
**(73) Is moving messages across accounts safe/efficient?**
4 years ago
Moving messages across accounts is safe because the raw, original messages will be downloaded and moved and because the source messages will be deleted only after the target messages have been added
Batch moving messages across accounts is efficient if both the source folder and target folder are set to synchronize, else FairEmail needs to connect to the folder(s) for each message.
<br />
<a name="faq74"></a>
**(74) Why do I see duplicate messages?**
Some providers, notably Gmail, list all messages in all folders, except trashed messages, in the archive (all messages) folder too. FairEmail shows all these messages in a non obtrusive way to indicate that these messages are in fact the same message.
Gmail allows one message to have multiple labels, which are presented to FairEmail as folders. This means that messages with multiple labels will be shown multiple times as well.
<br />
<a name="faq75"></a>
4 years ago
**(75) Can you make an iOS, Windows, Linux, etc version?**
4 years ago
A lot of knowledge and experience is required to successfully develop an app for a specific platform, which is why I develop apps for Android only.
<br />
<a name="faq76"></a>
4 years ago
**(76) What does 'Clear local messages' do?**
4 years ago
The folder menu *Clear local messages* removes messages from the device which are present on the server too. It does not delete messages from the server. This can be useful after changing the folder settings to not download the message content (text and attachments), for example to save space.
<br />
<a name="faq77"></a>
4 years ago
**(77) Why are messages sometimes shown with a small delay?**
4 years ago
Depending on the speed of your device (processor speed and maybe even more memory speed) messages might be displayed with a small delay. FairEmail is designed to dynamically handle a large number of messages without running out of memory. This means that messages needs to be read from a database and that this database needs to be watched for changes, both of which might cause small delays.
Some convenience features, like grouping messages to display conversation threads and determining the previous/next message, take a little extra time. Note that there is no *the* next message because in the meantime a new message might have been arrived.
When comparing the speed of FairEmail with similar apps this should be part of the comparison. It is easy to write a similar, faster app which just displays a lineair list of messages while possible using too much memory, but it is not so easy to properly manage resource usage and to offer more advanced features like conversation threading.
FairEmail is based on the state-of-the-art [Android architecture components](https://developer.android.com/topic/libraries/architecture/), so there is little room for performance improvements.
<br />
<a name="faq78"></a>
4 years ago
**(78) How do I use schedules?**
4 years ago
4 years ago
In the receive settings you can enable scheduling and set a time period and the days of the week *when* messages should be *received*. Note that an end time equal to or earlier than the start time is considered to be 24 hours later.
4 years ago
4 years ago
Automation, see below, can be used for more advanced schedules, like for example multiple synchronization periods per day or different synchronization periods for different days.
It is possible to install FairEmail in multiple user profiles, for example a personal and a work profile, and to configure FairEmail differently in each profile, which is another possibility to have different synchronization schedules and to synchronize a different set of accounts.
It is also possible to create [filter rules](#user-content-faq71) with a time condition and to snooze messages until the end time of the time condition. This way it is possible to *snooze* business related messages until the start of the business hours. This also means that the messages will be on your device for when there is (temporarily) no internet connection.
Note that recent Android versions allow overriding DND (Do Not Disturb) per notification channel and per app, which could be used to (not) silence specific (business) notifications. Please [see here](https://support.google.com/android/answer/9069335) for more information.
4 years ago
For more complex schemes you could set one or more accounts to manual synchronization and send this command to FairEmail to check for new messages:
```
(adb shell) am startservice -a eu.faircode.email.POLL
```
For a specific account:
```
(adb shell) am startservice -a eu.faircode.email.POLL --es account Gmail
```
You can also automate turning receiving messages on and off by sending these commands to FairEmail:
```
(adb shell) am startservice -a eu.faircode.email.ENABLE
(adb shell) am startservice -a eu.faircode.email.DISABLE
```
To enable/disable a specific account:
```
(adb shell) am startservice -a eu.faircode.email.ENABLE --es account Gmail
(adb shell) am startservice -a eu.faircode.email.DISABLE --es account Gmail
```
Note that disabling an account will hide the account and all associated folders and messages.
You can automatically send commands with for example [Tasker](https://tasker.joaoapps.com/userguide/en/intents.html):
```
New task: Something recognizable
Action Category: Misc/Send Intent
Action: eu.faircode.email.ENABLE
Target: Service
```
To enable/disable an account with the name *Gmail*:
```
Extras: account:Gmail
```
Account names are case sensitive.
Scheduling is a pro feature.
<br />
<a name="faq79"></a>
4 years ago
**(79) How do I use synchronize on demand (manual)?**
4 years ago
Normally, FairEmail maintains a connection to the configured email servers whenever possible to receive messages in real-time. If you don't want this, for example to be not disturbed or to save on battery usage, just disable receiving in the receive settings. This will stop the background service which takes care of automatic synchronization and will remove the associated status bar notification.
You can also enable *Synchronize manually* in the advanced account settings if you want to manually synchronize specific accounts only.
You can use pull-down-to-refresh in a message list or use the folder menu *Synchronize now* to manually synchronize messages.
If you want to synchronize some or all folders of an account manually, just disable synchronization for the folders (but not of the account).
You'll likely want to disabled [browse on server](#user-content-faq24) too.
<br />
<a name="faq80"></a>
**~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE' ?~~**
~~The error message *Unable to load BODYSTRUCTURE* is caused by bugs in the email server,~~ ~~see [here](https://javaee.github.io/javamail/FAQ#imapserverbug) for more details.~~
~~FairEmail already tries to workaround these bugs, but if this fail you'll need to ask for support from your provider.~~
<br />
<a name="faq81"></a>
4 years ago
**~~(81) Can you make the background of the original message dark in the dark theme?~~**
4 years ago
~~The original message is shown as the sender has sent it, including all colors.~~ ~~Changing the background color would not only make the original view not original anymore, it can also result in unreadable messages.~~
<br />
<a name="faq82"></a>
4 years ago
**(82) What is a tracking image?**
4 years ago
Please see [here](https://en.wikipedia.org/wiki/Web_beacon) about what a tracking image exactly is. In short tracking images keep track if you opened a message.
FairEmail will in most cases automatically recognize tracking images and replace them by this icon:
4 years ago
![External image](https://github.com/M66B/FairEmail/blob/master/images/baseline_my_location_black_48dp.png)
4 years ago
Automatic recognition of tracking images can be disabled in the privacy settings.
<br />
<a name="faq84"></a>
4 years ago
**(84) What are local contacts for?**
4 years ago
Local contact information is based on names and addresses found in incoming and outgoing messages.
The main use of the local contacts storage is to offer auto completion when no contacts permission has been granted to FairEmail.
Another use is to generate [shortcuts](#user-content-faq31) on recent Android versions to quickly send a message to frequently contacted people. This is also why the number of times contacted and the last time contacted is being recorded and why you can make a contact a favorite or exclude it from favorites by long pressing it.
The list of contacts is sorted on number of times contacted and the last time contacted.
By default only names and addresses to whom you send messages to will be recorded. You can change this in the send settings.
<br />
<a name="faq85"></a>
4 years ago
**(85) Why is an identity not available?**
4 years ago
An identity is available for sending a new message or replying or forwarding an existing message only if:
* the identity is set to synchronize (send messages)
* the associated account is set to synchronize (receive messages)
* the associated account has a drafts folder
FairEmail will try to select the best identity based on the *to* address of the message replied to / being forwarded.
<br />
<a name="faq86"></a>
4 years ago
**~~(86) What are 'extra privacy features'?~~**
4 years ago
~~The advanced option *extra privacy features* enables:~~
* ~~Looking up the owner of the IP address of a link~~
* ~~Detection and removal of [tracking images](#user-content-faq82)~~
<br />
<a name="faq87"></a>
4 years ago
**(87) What does 'invalid credentials' mean?**
4 years ago
The error message *invalid credentials* means either that the user name and/or password is incorrect, for example because the password was changed or expired, or that the account authorization has expired.
If the password is incorrect/expired, you will have to update the password in the account and/or identity settings.
If the account authorization has expired, you will have to select the account again. You will likely need to save the associated identity again as well.
<br />
<a name="faq88"></a>
4 years ago
**(88) How can I use a Yahoo, AOL or Sky account?**
4 years ago
4 years ago
The preferred way to set up a Yahoo account is by using the quick setup wizard, which will use OAuth instead of a password and is therefore safer (and easier as well).
4 years ago
4 years ago
To authorize a Yahoo, AOL, or Sky account you will need to create an app password. For instructions, please see here:
4 years ago
* [for Yahoo](https://help.yahoo.com/kb/generate-third-party-passwords-sln15241.html)
* [for AOL](https://help.aol.com/articles/Create-and-manage-app-password)
* [for Sky](https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail) (under *Other email apps*)
4 years ago
Please see [this FAQ](#user-content-faq111) about OAuth support.
4 years ago
4 years ago
Note that Yahoo, AOL, and Sky do not support standard push messages. The Yahoo email app uses a proprietary, undocumented protocol for push messages.
4 years ago
4 years ago
Push messages require [IMAP IDLE](https://en.wikipedia.org/wiki/IMAP_IDLE) and the Yahoo email server does not report IDLE as capability:
4 years ago
```
Y1 CAPABILITY
* CAPABILITY IMAP4rev1 ID MOVE NAMESPACE XYMHIGHESTMODSEQ UIDPLUS LITERAL+ CHILDREN X-MSG-EXT UNSELECT OBJECTID
Y1 OK CAPABILITY completed
```
<br />
<a name="faq89"></a>
4 years ago
**(89) How can I send plain text only messages?**
4 years ago
4 years ago
By default FairEmail sends each message both as plain text and as HTML formatted text because almost every receiver expects formatted messages these days. If you want/need to send plain text messages only, you can enable this in the advanced identity options. You might want to create a new identity for this if you want/need to select sending plain text messages on a case-by-case basis.
4 years ago
<br />
<a name="faq90"></a>
**(90) Why are some texts linked while not being a link?**
FairEmail will automatically link not linked web links (http and https) and not linked email addresses (mailto) for your convenience. However, texts and links are not easily distinguished, especially not with lots of [top level domains](https://en.wikipedia.org/wiki/List_of_Internet_top-level_domains) being words. This is why texts with dots are sometimes incorrectly recognized as links, which is better than not recognizing some links.
4 years ago
Links for the tel, geo, rtsp and xmpp protocols will be recognized too, but links for less usual or less safe protocols like telnet and ftp will not be recognized. The regex to recognize links is already *very* complex and adding more protocols will make it only slower and possibly cause errors.
<br />
4 years ago
<a name="faq91"></a>
4 years ago
**~~(91) Can you add periodical synchronization to save battery power?~~**
4 years ago
~~Synchronizing messages is an expensive proces because the local and remote messages need to be compared,~~ ~~so periodically synchronizing messages will not result in saving battery power, more likely the contrary.~~
~~See [this FAQ](#user-content-faq39) about optimizing battery usage.~~
<br />
<a name="faq92"></a>
**(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?**
Spam filtering, verification of the [DKIM](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail) signature and [SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework) authorization is a task of email servers, not of an email client. Servers generally have more memory and computing power, so they are much better suited to this task than battery-powered devices. Also, you'll want spam filtered for all your email clients, possibly including web email, not just one email client. Moreover, email servers have access to information, like the IP address, etc of the connecting server, which an email client has no access to.
Of course you can report messages as spam with FairEmail, which will move the reported messages to the spam folder and train the spam filter of the provider, which is how it is supposed to work. This can be done automatically with [filter rules](#user-content-faq71) too. Blocking the sender will create a filter rule to automatically move future messages of the same sender into the spam folder.
Note that you should not delete spam messages, also not from the spam folder, because the email server uses the messages in the spam folder to "learn" what spam messages are.
If you receive a lot of spam messages in your inbox, the best you can do is to contact the email provider to ask if spam filtering can be improved.
Also, FairEmail can show a small red warning flag when DKIM, SPF or [DMARC](https://en.wikipedia.org/wiki/DMARC) authentication failed on the receiving server. You can enable/disable [authentication verification](https://en.wikipedia.org/wiki/Email_authentication) in the display settings.
FairEmail can show a warning flag too if the domain name of the (reply) email address of the sender does not define an MX record pointing to an email server. This can be enabled in the receive settings. Be aware that this will slow down synchronization of messages significantly.
If legitimate messages are failing authentication, you should notify the sender because this will result in a high risk of messages ending up in the spam folder. Moreover, without proper authentication there is a risk the sender will be impersonated. The sender might use [this tool](https://www.mail-tester.com/) to check authentication and other things.
<br />
<a name="faq93"></a>
4 years ago
**(93) Can you allow installation/data storage on external storage media (sdcard)?**
4 years ago
4 years ago
FairEmail uses services and alarms, provides widgets and listens for the boot completed event to be started on device start, so it is not possible to store the app on external storage media, like an sdcard. See also [here](https://developer.android.com/guide/topics/data/install-location).
4 years ago
4 years ago
Messages, attachments, etc stored on external storage media, like an sdcard, can be accessed by other apps and is therefore not safe. See [here](https://developer.android.com/training/data-storage) for the details.
4 years ago
When needed you can save (raw) messages via the three-dots menu just above the message text and save attachments by tapping on the floppy icon.
If you need to save on storage space, you can limit the number of days messages are being synchronized and kept for. You can change these settings by long pressing a folder in the folder list and selecting *Edit properties*.
<br />
<a name="faq94"></a>
4 years ago
**(94) What does the red/orange stripe at the end of the header mean?**
4 years ago
The red/orange stripe at the left side of the header means that the DKIM, SPF or DMARC authentication failed. See also [this FAQ](#user-content-faq92).
<br />
<a name="faq95"></a>
4 years ago
**(95) Why are not all apps shown when selecting an attachment or image?**
4 years ago
For privacy and security reasons FairEmail does not have permissions to directly access files, instead the Storage Access Framework, available and recommended since Android 4.4 KitKat (released in 2013), is used to select files.
If an app is listed depends on if the app implements a [document provider](https://developer.android.com/guide/topics/providers/document-provider). If the app is not listed, you might need to ask the developer of the app to add support for the Storage Access Framework.
Android Q will make it harder and maybe even impossible to directly access files, see [here](https://developer.android.com/preview/privacy/scoped-storage) and [here](https://www.xda-developers.com/android-q-storage-access-framework-scoped-storage/) for more details.
<br />
<a name="faq96"></a>
4 years ago
**(96) Where can I find the IMAP and SMTP settings?**
4 years ago
The IMAP settings are part of the (custom) account settings and the SMTP settings are part of the identity settings.
<br />
<a name="faq97"></a>
**(97) What is 'cleanup' ?**
About each four hours FairEmail runs a cleanup job that:
* Removes old message texts
* Removes old attachment files
* Removes old image files
* Removes old local contacts
* Removes old log entries
Note that the cleanup job will only run when the synchronize service is active.
<br />
<a name="faq98"></a>
4 years ago
**(98) Why can I still pick contacts after revoking contacts permissions?**
4 years ago
After revoking contacts permissions Android does not allow FairEmail access to your contacts anymore. However, picking contacts is delegated to and done by Android and not by FairEmail, so this will still be possible without contacts permissions.
<br />
<a name="faq99"></a>
**(99) Can you add a rich text or markdown editor?**
FairEmail provides common text formatting (bold, italic, underline, text size and color) via a toolbar that appears after selecting some text.
A [Rich text](https://en.wikipedia.org/wiki/Formatted_text) or [Markdown](https://en.wikipedia.org/wiki/Markdown) editor would not be used by many people on a small mobile device and, more important, Android doesn't support a rich text editor and most rich text editor open source projects are abandoned. See [here](https://forum.xda-developers.com/showpost.php?p=79061829&postcount=4919) for some more details about this.
<br />
<a name="faq100"></a>
4 years ago
**(100) How can I synchronize Gmail categories?**
4 years ago
You can synchronize Gmail categories by creating filters to label categorized messages:
* Create a new filter via Gmail > Settings (wheel) > Filters and Blocked Addresses > Create a new filter
* Enter a category search (see below) in the *Has the words* field and click *Create filter*
* Check *Apply the label* and select a label and click *Create filter*
Possible categories:
```
category:social
category:updates
category:forums
category:promotions
```
Unfortunately, this is not possible for snoozed messages folder.
You can use *Force sync* in the three-dots menu of the unified inbox to let FairEmail synchronize the folder list again and you can long press the folders to enable synchronization.
<br />
<a name="faq101"></a>
4 years ago
**(101) What does the blue/orange dot at the bottom of the conversations mean?**
4 years ago
The dot shows the relative position of the conversation in the message list. The dot will be show orange when the conversation is the first or last in the message list, else it will be blue. The dot is meant as an aid when swiping left/right to go to the previous/next conversation.
The dot is disabled by default and can be enabled with the display settings *Show relative conversation position with a dot*.
<br />
<a name="faq102"></a>
4 years ago
**(102) How can I enable auto rotation of images?**
4 years ago
Images will automatically be rotated when automatic resizing of images is enabled in the settings (enabled by default). However, automatic rotating depends on the [Exif](https://en.wikipedia.org/wiki/Exif) information to be present and to be correct, which is not always the case. Particularly not when taking a photo with a camara app from FairEmail.
Note that only [JPEG](https://en.wikipedia.org/wiki/JPEG) and [PNG](https://en.wikipedia.org/wiki/Portable_Network_Graphics) images can contain Exif information.
<br />
<a name="faq104"></a>
4 years ago
**(104) What do I need to know about error reporting?**
4 years ago
* Error reports will help improve FairEmail
* Error reporting is optional and opt-in
* Error reporting can be enabled/disabled in the settings, section miscellaneous
* Error reports will automatically be sent anonymously to [Bugsnag](https://www.bugsnag.com/)
* Bugsnag for Android is [open source](https://github.com/bugsnag/bugsnag-android)
* See [here](https://docs.bugsnag.com/platforms/android/automatically-captured-data/) about what data will be sent in case of errors
* See [here](https://docs.bugsnag.com/legal/privacy-policy/) for the privacy policy of Bugsnag
* Error reports will be sent to *sessions.bugsnag.com:443* and *notify.bugsnag.com:443*
<br />
<a name="faq105"></a>
**(105) How does the roam-like-at-home option work?**
FairEmail will check if the country code of the SIM card and the country code of the network are in the [EU roam-like-at-home countries](https://en.wikipedia.org/wiki/European_Union_roaming_regulations#Territorial_extent) and assumes no roaming if the country codes are equal and the advanced roam-like-at-home option is enabled.
So, you don't have to disable this option if you don't have an EU SIM or are not connected to an EU network.
<br />
<a name="faq106"></a>
4 years ago
**(106) Which launchers can show a badge count with the number of unread messages?**
4 years ago
Please [see here](https://github.com/leolin310148/ShortcutBadger#supported-launchers) for a list of launchers which can show the number of unread messages.
Note that the notification setting *Show launcher icon with number of new messages* needs to be enabled (default enabled).
Only *new* unread messages in folders set to show new message notifications will be counted, so messages marked unread again and messages in folders set to not show new message notification will not be counted.
Depending on what you want, the notification settings *Let the number of new messages match the number of notifications* needs to be enabled or disabled.
This feature depends on support of your launcher. FairEmail merely 'broadcasts' the number of unread messages using the ShortcutBadger library. If it doesn't work, this cannot be fixed by changes in FairEmail.
Some launchers display '1' for [the monitoring notification](#user-content-faq2), despite FairEmail explicitly requesting not to show a badge for this notification. This could be caused by a bug in the launcher app or in your Android version. Please double check if the notification dot is disabled for the receive (service) notification channel. You can go to the right notification channel settings via the notification settings of FairEmail. This might not be obvious, but you can tap on the channel name for more settings.
Note that Tesla Unread is [not supported anymore](https://forum.xda-developers.com/android/general/bad-news-tesla-unread-devoloper-t3920415).
FairEmail does send a new message count intent as well:
```
eu.faircode.email.NEW_MESSAGE_COUNT
```
The number of new, unread messages will be in an integer "*count*" parameter.
<br />
<a name="faq107"></a>
4 years ago
**(107) How do I use colored stars?**
4 years ago
You can set a colored star via the *more* message menu, via multiple selection (started by long pressing a message), by long pressing a star in a conversation or automatically by using [rules](#user-content-faq71).
You need to know that colored stars are not supported by the IMAP protocol and can therefore not be synchronized to an email server. This means that colored stars will not be visible in other email clients and will be lost on downloading messages again. However, the stars (without color) will be synchronized and will be visible in other email clients, when supported.
Some email clients use IMAP keywords for colors. However, not all servers support IMAP keywords and besides that there are no standard keywords for colors.
<br />
<a name="faq108"></a>
4 years ago
**~~(108) Can you add permanently delete messages from any folder?~~**
4 years ago
~~When you delete messages from a folder the messages will be moved to the trash folder, so you have a chance to restore the messages.~~ ~~You can permanently delete messages from the trash folder.~~ ~~Permanently delete messages from other folders would defeat the purpose of the trash folder, so this will not be added.~~
<br />
<a name="faq109"></a>
4 years ago
**~~(109) Why is 'select account' available in official versions only?~~**
4 years ago
~~Using *select account* to select and authorize Google accounts require special permission from Google for security and privacy reasons.~~ ~~This special permission can only be acquired for apps a developer manages and is responsible for.~~ ~~Third party builds, like the F-Droid builds, are managed by third parties and are the responsibility of these third parties.~~ ~~So, only these third parties can acquire the required permission from Google.~~ ~~Since these third parties do not actually support FairEmail, they are most likely not going to request the required permission.~~
~~You can solve this in two ways:~~
* ~~Switch to the official version of FairEmail, see [here](https://github.com/M66B/FairEmail/blob/master/README.md#downloads) for the options~~
* ~~Use app specific passwords, see [this FAQ](#user-content-faq6)~~
~~Using *select account* in third party builds is not possible in recent versions anymore.~~ ~~In older versions this was possible, but it will now result in the error *UNREGISTERED_ON_API_CONSOLE*.~~
<br />
<a name="faq110"></a>
4 years ago
**(110) Why are (some) messages empty and/or attachments corrupt?**
4 years ago
Empty messages and/or corrupt attachments are probably being caused by a bug in the server software. Older Microsoft Exchange software is known to cause this problem. Mostly you can workaround this by disabling *Partial fetch* in the advanced account settings:
Setup > Step 1 > Manage > Tap account > Tap advanced > Partial fetch > uncheck
After disabling this setting, you can use the message 'more' (three dots) menu to 'resync' empty messages. Alternatively, you can *Delete local messages* by long pressing the folder(s) in the folder list and synchronize all messages again.
Disabling *Partial fetch* will result in more memory usage.
<br />
<a name="faq111"></a>
4 years ago
**(111) Is OAuth supported?**
4 years ago
4 years ago
OAuth for Gmail is supported via the quick setup wizard. The Android account manager will be used to fetch and refresh OAuth tokens for selected on-device accounts. OAuth for non on-device accounts is not supported because Google requires a [yearly security audit](https://support.google.com/cloud/answer/9110914) ($15,000 to $75,000) for this. You can read more about this [here](https://www.theregister.com/2019/02/11/google_gmail_developer/).
4 years ago
4 years ago
OAuth for Yandex and Yahoo is supported via the quick setup wizard.
4 years ago
OAuth for Office 365 accounts is supported, but Microsoft does not offer OAuth for Outlook, Live and Hotmail accounts (yet?).
<br />
<a name="faq112"></a>
4 years ago
**(112) Which email provider do you recommend?**
4 years ago
FairEmail is an email client only, so you need to bring your own email address.
There are plenty of email providers to choose from. Which email provider is best for you depends on your wishes/requirements. Please see the websites of [Restore privacy](https://restoreprivacy.com/secure-email/) or [Privacy Tools](https://www.privacytools.io/providers/email/) for a list of privacy oriented email providers with advantages and disadvantages.
Some providers, like ProtonMail, Tutanota, use proprietary email protocols, which make it impossible to use third party email apps. Please see [this FAQ](#user-content-faq129) for more information.
Using your own (custom) domain name, which is supported by most email providers, will make it easier to switch to another email provider.
<br />
<a name="faq113"></a>
4 years ago
**(113) How does biometric authentication work?**
4 years ago
If your device has a biometric sensor, for example a fingerprint sensor, you can enable/disable biometric authentication in the navigation (hamburger) menu of the setup screen. When enabled FairEmail will require biometric authentication after a period of inactivity or after the screen has been turned off while FairEmail was running. Activity is navigation within FairEmail, for example opening a conversation thread. The inactivity period duration can be configured in the miscellaneous settings. When biometric authentication is enabled new message notifications will not show any content and FairEmail won't be visible on the Android recents screen.
Biometric authentication is meant to prevent others from seeing your messages only. FairEmail relies on device encryption for data encryption, see also [this FAQ](#user-content-faq37).
Biometric authentication is a pro feature.
<br />
<a name="faq114"></a>
4 years ago
**(114) Can you add an import for the settings of other email apps?**
4 years ago
The format of the settings files of most other email apps is not documented, so this is difficult. Sometimes it is possible to reverse engineer the format, but as soon as the settings format changes things will break. Also, settings are often incompatible. For example, FairEmail has unlike most other email apps settings for the number of days to synchronize messages for and for the number of days to keep messages for, mainly to save on battery usage. Moreover, setting up an account/identity with the quick setup is simple, so it is not really worth the effort.
<br />
<a name="faq115"></a>
**(115) Can you add email address chips?**
Email address [chips](https://material.io/design/components/chips.html) look nice, but cannot be edited, which is quite inconvenient when you made a typo in an email address.
Note that FairEmail will select the address only when long pressing an address, which makes it easy to delete an address.
Chips are not suitable for showing in a list and since the message header in a list should look similar to the message header of the message view it is not an option to use chips for viewing messages.
Reverted [commit](https://github.com/M66B/FairEmail/commit/2c80c25b8aa75af2287f471b882ec87d5a5a5015).
<br />
<a name="faq116"></a>
4 years ago
**~~(116) How can I show images in messages from trusted senders by default?~~**
4 years ago
~~You can show images in messages from trusted senders by default by enabled the display setting *Automatically show images for known contacts*.~~
~~Contacts in the Android contacts list are considered to be known and trusted,~~ ~~unless the contact is in the group / has the label '*Untrusted*' (case insensitive).~~
<br />
<a name="faq38"></a>
<a name="faq117"></a>
4 years ago
**(117) Can you help me restore my purchase?**
4 years ago
Google manages all purchases, so as a developer I have little control over purchases. So, basically the only thing I can do, is give some advice:
* Make sure you have an active, working internet connection
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Make sure you installed FairEmail via the right Google account if you configured multiple Google accounts on your device
4 years ago
* Make sure the Play store app is up to date, please [see here](https://support.google.com/googleplay/answer/1050566?hl=en)
4 years ago
* Open the Play store app and wait at least a minute to give it time to synchronize with the Google servers
4 years ago
* Open FairEmail and navigate to the pro features screen to let FairEmail check the purchases; sometimes it help to tap the *buy* button
4 years ago
You can also try to clear the cache of the Play store app via the Android apps settings. Restarting the device might be necessary to let the Play store recognize the purchase correctly.
Note that:
4 years ago
* If you get *ITEM_ALREADY_OWNED*, the Play store app probably needs to be updated, please [see here](https://support.google.com/googleplay/answer/1050566?hl=en)
4 years ago
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An app like FairEmail cannot select which Google account to use
* It may take a while until the Play store app has synchronized a purchase to another device
4 years ago
* Play Store purchases cannot be used without the Play Store, which is also not allowed by Play Store rules
4 years ago
If you cannot solve the problem with the purchase, you will have to contact Google about it.
<br />
<a name="faq118"></a>
4 years ago
**(118) What does 'Remove tracking parameters' exactly?**
4 years ago
Checking *Remove tracking parameters* will remove all [UTM parameters](https://en.wikipedia.org/wiki/UTM_parameters) from a link.
<br />
<a name="faq119"></a>
4 years ago
**~~(119) Can you add colors to the unified inbox widget?~~**
4 years ago
~~The widget is designed to look good on most home/launcher screens by making it monochrome and by using a half transparent background.~~ ~~This way the widget will nicely blend in, while still being properly readable.~~
~~Adding colors will cause problems with some backgrounds and will cause readability problems, which is why this won't be added.~~
Due to Android limitations it is not possible to dynamically set the opacity of the background and to have rounded corners at the same time.
<br />
<a name="faq120"></a>
4 years ago
**(120) Why are new message notifications not removed on opening the app?**
4 years ago
New message notifications will be removed on swiping notifications away or on marking the associated messages read. Opening the app will not remove new message notifications. This gives you a choice to leave new message notifications as a reminder that there are still unread messages.
On Android 7 Nougat and later new message notifications will be [grouped](https://developer.android.com/training/notify-user/group). Tapping on the summary notification will open the unified inbox. The summary notification can be expanded to view individual new message notifications. Tapping on an individual new message notification will open the conversation the message it is part of. See [this FAQ](#user-content-faq70) about when messages in a conversation will be auto expanded and marked read.
<br />
<a name="faq121"></a>
4 years ago
**(121) How are messages grouped into a conversation?**
4 years ago
By default FairEmail groups messages in conversations. This can be turned of in the display settings.
FairEmail groups messages based on the standard *Message-ID*, *In-Reply-To* and *References* headers. FairEmail does not group on other criteria, like the subject, because this could result in grouping unrelated messages and would be at the expense of increased battery usage.
<br />
<a name="faq122"></a>
4 years ago
**~~(122) Why is the recipient name/email address show with a warning color?~~**
4 years ago
~~The recipient name and/or email address in the addresses section will be shown in a warning color~~ ~~when the sender domain name and the domain name of the *to* address do not match.~~ ~~Mostly this indicates that the message was received *via* an account with another email address.~~
<br />
<a name="faq123"></a>
4 years ago
**(123) What will happen when FairEmail cannot connect to an email server?**
4 years ago
4 years ago
If FairEmail cannot connect to an email server to synchronize messages, for example if the internet connection is bad or a firewall or a VPN is blocking the connection, FairEmail will retry two times after waiting 4 and 8 seconds while keeping the device awake (=use battery power). If this fails, FairEmail will schedule an alarm to retry after 15, 30 and eventually every 60 minutes and let the device sleep (=no battery usage).
4 years ago
Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby) does not allow to wake the device earlier than after 15 minutes.
*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
Sending messages will be retried on connectivity changes only (reconnecting to the same network or connecting to another network) to prevent the email server from blocking the connection permanently. You can pull down the outbox to retry manually.
4 years ago
Note that sending will not be retried in case of authentication problems and when the server rejected the message. In this case you can pull down the outbox to try again.
4 years ago
<br />
<a name="faq124"></a>
4 years ago
**(124) Why do I get 'Message too large or too complex to display'?**
4 years ago
The message *Message too large or too complex to display* will be shown if there are more than 100,000 characters or more than 500 links in a message. Reformatting and displaying such messages will take too long. You can try to use the original message view, powered by the browser, instead.
<br />
<a name="faq125"></a>
4 years ago
**(125) What are the current experimental features?**
4 years ago
4 years ago
* [IMAP NOTIFY](https://tools.ietf.org/html/rfc5465) support
IMAP NOTIFY support means that notifications for added, changed or deleted messages of all *subscribed* folders will be requested and if a notification is received for a subscribed folder, that the folder will be synchronized. Synchronization for subscribed folders can therefore be disable, saving folder connections to the email server.
**Important**: push messages (=always sync) for the inbox needs to be enabled.
4 years ago
**Important**: most email server do not support this! You can check the log via the navigation menu if an email server supports the NOTIFY capability.
You can enable experimental features in the miscellaneous settings.
4 years ago
<br />
<a name="faq126"></a>
4 years ago
**(126) Can message previews be sent to my wearable?**
4 years ago
FairEmail fetches a message in two steps:
1. Fetch message headers
1. Fetch message text and attachments
Directly after the first step new messages will be notified. However, only until after the second step the message text will be available. FairEmail updates exiting notifications with a preview of the message text, but unfortunately wearable notifications cannot be updated.
Since there is no guarantee that a message text will always be fetched directly after a message header, it is not possible to guarantee that a new message notification with a preview text will always be sent to a wearable.
4 years ago
If you think this is good enough, you can enable the notification option *Only send notifications with a message preview to wearables* and if this does not work, you can try to enable the notification option *Show notifications with a preview text only*. Note that this applies to wearables not showing a preview text too, even when the Android Wear app says the notification has been sent (bridged).
4 years ago
If you want to have the full message text sent to your wearable, you can enable the notification option *Preview all text*. Note that some wearables are known to crash with this option enabled.
If you use a Samsung wearable with the Galaxy Wearable (Samsung Gear) app, you might need to enable notifications for FairEmail when the setting *Notifications*, *Apps installed in the future* is turned off in this app.
<br />
<a name="faq127"></a>
**(127) How can I fix 'Syntactically invalid HELO argument(s)'?**
The error *... Syntactically invalid HELO argument(s) ...* means that the SMTP server rejected the local IP address or host name. You can likely fix this error by enabling or disabling the advanced indentity option *Use local IP address instead of host name*.
<br />
<a name="faq128"></a>
4 years ago
**(128) How can I reset asked questions, for example to show images?**
4 years ago
You can reset asked questions via the three dots overflow menu in the miscellaneous settings.
<br />
<a name="faq129"></a>
4 years ago
**(129) Are ProtonMail, Tutanota supported?**
4 years ago
ProtonMail uses a proprietary email protocol and [does not directly support IMAP](https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/), so you cannot use FairEmail to access ProtonMail.
Tutanota uses a proprietary email protocol and [does not support IMAP](https://tutanota.com/faq/#imap), so you cannot use FairEmail to access Tutanota.
<br />
<a name="faq130"></a>
4 years ago
**(130) What does message error ... mean?**
4 years ago
A series of lines with orangish or red texts with technical information means that debug mode was enabled in the miscellaneous settings.
The warning *No server found at ...* means that there was no email server registered at the indicated domain name. Replying to the message might not be possible and might result in an error. This could indicate a falsified email address and/or spam.
The error *... ParseException ...* means that there is a problem with a received message, likely caused by a bug in the sending software. FairEmail will workaround this is in most cases, so this message can mostly be considered as a warning instead of an error.
The error *...SendFailedException...* means that there was a problem while sending a message. The error will almost always include a reason. Common reasons are that the message was too big or that one or more recipient addresses were invalid.
The warning *Message too large to fit into the available memory* means that the message was larger than 10 MiB. Even if your device has plenty of storage space Android provides limited working memory to apps, which limits the size of messages that can be handled.
Please see [here](#user-content-faq22) for other error messages in the outbox.
<br />
<a name="faq131"></a>
4 years ago
**(131) Can you change the direction for swiping to previous/next message?**
4 years ago
If you read from left to right, swiping to the left will show the next message. Similarly, if you read from right to left, swiping to the right will show the next message.
This behavior seems quite natural to me, also because it is similar to turning pages.
Anyway, there is a behavior setting to reverse the swipe direction.
<br />
<a name="faq132"></a>
4 years ago
**(132) Why are new message notifications silent?**
4 years ago
Notifications are silent by default on some MIUI versions. Please see [here](http://en.miui.com/thread-3930694-1-1.html) how you can fix this.
There is a bug in some Android versions causing [setOnlyAlertOnce](https://developer.android.com/reference/android/app/Notification.Builder#setOnlyAlertOnce(boolean)) to mute notifications. Since FairEmail shows new message notifications right after fetching the message headers and FairEmail needs to update new message notifications after fetching the message text later, this cannot be fixed or worked around by FairEmail.
Android might rate limit the notification sound, which can cause some new message notifications to be silent.
<br />
<a name="faq133"></a>
4 years ago
**(133) Why is ActiveSync not supported?**
4 years ago
The Microsoft Exchange ActiveSync protocol [is patented](https://en.wikipedia.org/wiki/Exchange_ActiveSync#Licensing) and can therefore not be supported. For this reason you won't find many, if any, other email clients supporting ActiveSync.
The Microsoft Exchange Web Services protocol [is being phased out](https://techcommunity.microsoft.com/t5/Exchange-Team-Blog/Upcoming-changes-to-Exchange-Web-Services-EWS-API-for-Office-365/ba-p/608055).
Note that the desciption of FairEmail starts with the remark that non-standard protocols, like Microsoft Exchange Web Services and Microsoft ActiveSync are not supported.
<br />
<a name="faq134"></a>
4 years ago
**(134) Can you add deleting local messages?**
4 years ago
*POP3*
In the account settings (Setup, step 1, Manage, tap account) you can enable *Leave deleted messages on server*.
*IMAP*
Since the IMAP protocol is meant to synchronize two ways, deleting a message from the device would result in fetching the message again when synchronizing again.
4 years ago
However, FairEmail supports hiding messages, either via the three-dots menu in the action bar just above the message text or by multiple selecting messages in the message list. Basically this is the same as "leave on server" of the POP3 protocol with the advantage that you can show the messages again when needed.
4 years ago
4 years ago
Note that it is possible to set the swipe left or right action to hide a message.
4 years ago
<br />
<a name="faq135"></a>
4 years ago
**(135) Why are trashed messages and drafts shown in conversations?**
4 years ago
Individual messages will rarely be trashed and mostly this happens by accident. Showing trashed messages in conversations makes it easier to find them back.
You can permanently delete a message using the message three-dots *delete* menu, which will remove the message from the conversation. Note that this irreversible.
Similarly, drafts are shown in conversations to find them back in the context where they belong. It is easy to read through the received messages before continuing to write the draft later.
<br />
<a name="faq136"></a>
4 years ago
**(136) How can I delete an account/identity/folder?**
4 years ago
Deleting an account/identity/folder is a little bit hidden to prevent accidents.
* Account: Setup > Step 1 > Manage > Tap account
* Identity: Setup > Step 2 > Manage > Tap identity
* Folder: Long press the folder in the folder list > Edit properties
In the three-dots overflow menu at the top right there is an item to delete the account/identity/folder.
<br />
<a name="faq137"></a>
4 years ago
**(137) How can I reset 'Don't ask again'?**
4 years ago
You can reset all questions set to be not asked again in the miscellaneous settings.
<br />
<a name="faq138"></a>
4 years ago
**(138) Can you add calendar/contact management/synchronizing?**
4 years ago
Calendar and contact management can better be done by a separate, specialized app. Note that FairEmail is a specialized email app, not an office suite.
Also, I prefer to do a few things very well, instead of many things only half. Moreover, from a security perspective, it is not a good idea to grant many permissions to a single app.
You are advised to use the excellent, open source [DAVx⁵](https://f-droid.org/packages/at.bitfire.davdroid/) app to synchronize/manage your calendars/contacts.
Most providers support exporting your contacts. Please [see here](https://support.google.com/contacts/answer/1069522) about how you can import contacts if synchronizing is not possible.
Note that FairEmail does support replying to calendar invites (a pro feature) and adding calendar invites to your personal calendar.
<br />
<a name="faq83"></a>
<a name="faq139"></a>
4 years ago
**(139) How do I fix 'User is authenticated but not connected'?**
4 years ago
In fact this Microsoft Exchange specific error is an incorrect error message caused by a bug in older Exchange server software.
The error *User is authenticated but not connected* might occur if:
* Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround
* The account password was changed: changing it in FairEmail too should fix the problem
* An alias email address is being used as username instead of the primary email address
* An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*
The shared mailbox alias will mostly be the email address of the shared account, like this:
```
you@example.com\shared@example.com
```
Note that it should be a backslash and not a forward slash.
<br />
<a name="faq140"></a>
4 years ago
**(140) Why does the message text contain strange characters?**
4 years ago
Displaying strange characters is almost always caused by specifying no or an invalid character encoding by the sending software. FairEmail will assume [ISO 8859-1](https://en.wikipedia.org/wiki/ISO/IEC_8859-1) when no character set or when [US-ASCII](https://en.wikipedia.org/wiki/ASCII) was specified. Other than that there is no way to reliably determine the correct character encoding automatically, so this cannot be fixed by FairEmail. The right action is to complain to the sender.
<br />
<a name="faq141"></a>
4 years ago
**(141) How can I fix 'A drafts folder is required to send messages'?**
4 years ago
To store draft messages a drafts folder is required. In most cases FairEmail will automatically select the drafts folders on adding an account based on [the attributes](https://www.iana.org/assignments/imap-mailbox-name-attributes/imap-mailbox-name-attributes.xhtml) the email server sends. However, some email servers are not configured properly and do not send these attributes. In this case FairEmail tries to identify the drafts folder by name, but this might fail if the drafts folder has an unusual name or is not present at all.
You can fix this problem by manually selecting the drafts folder in the account settings (Setup, step 1, tap account, at the bottom). If there is no drafts folder at all, you can create a drafts folder by tapping on the '+' button in the folder list of the account (tap on the account name in the navigation menu).
Some providers, like Gmail, allow enabling/disabling IMAP for individual folders. So, if a folder is not visible, you might need to enable IMAP for the folder.
Quick link for Gmail: [https://mail.google.com/mail/u/0/#settings/labels](https://mail.google.com/mail/u/0/#settings/labels)
<br />
<a name="faq142"></a>
4 years ago
**(142) How can I store sent messages in the inbox?**
4 years ago
Generally, it is not a good idea to store sent messages in the inbox because this is hard to undo and could be incompatible with other email clients.
That said, FairEmail is able to properly handle sent messages in the inbox. FairEmail will mark outgoing messages with a sent messages icon for example.
The best solution would be to enable showing the sent folder in the unified inbox by long pressing the sent folder in the folder list and enabling *Show in unified inbox*. This way all messages can stay where they belong, while allowing to see both incoming and outgoing messages at one place.
If this is not an option, you can [create a rule](#user-content-faq71) to automatically move sent messages to the inbox or set a default CC/BCC address in the advanced identity settings to send yourself a copy.
<br />
<a name="faq143"></a>
4 years ago
**~~(143) Can you add a trash folder for POP3 accounts?~~**
4 years ago
[POP3](https://en.wikipedia.org/wiki/Post_Office_Protocol) is a very limited protocol. Basically only messages can be downloaded and deleted from the inbox. It is not even possible to mark a message read.
Since POP3 does not allow access to the trash folder at all, there is no way to restore trashed messages.
Note that you can hide messages and search for hidden messages, which is similar to a local trash folder, without suggesting that trashed messages can be restored, while this is actually not possible.
Version 1.1082 added a local trash folder. Note that trashing a message will permanently remove it from the server and that trashed messages cannot be restored to the server anymore.
<br />
<a name="faq144"></a>
4 years ago
**(144) How can I record voice notes?**
4 years ago
To record voice notes you can press this icon in the bottom action bar of the message composer:
4 years ago
![External image](https://github.com/M66B/FairEmail/blob/master/images/baseline_record_voice_over_black_48dp.png)
4 years ago
This requires a compatible audio recorder app to be installed. In particular [this common intent](https://developer.android.com/reference/android/provider/MediaStore.Audio.Media.html#RECORD_SOUND_ACTION) needs to be supported.
For example [this audio recorder](https://f-droid.org/app/com.github.axet.audiorecorder) is compatible.
Voice notes will automatically be attached.
<br />
<a name="faq145"></a>
4 years ago
**(145) How can I set a notification sound for an account, folder or sender?**
4 years ago
Account:
* Enable *Separate notifications* in the advanced account settings (Setup, step 1, Manage, tap account, tap Advanced)
* Long press the account in the account list (Setup, step 1, Manage) and select *Edit notification channel* to change the notification sound
Folder:
* Long press the folder in the folder list and select *Create notification channel*
* Long press the folder in the folder list and select *Edit notification channel* to change the notification sound
Sender:
* Open a message from the sender and expand it
* Expand the addresses section by tapping on the down arrow
* Tap on the bell icon to create or edit a notification channel and to change the notification sound
The order of precendence is: sender sound, folder sound, account sound and default sound.
Setting a notification sound for an account, folder or sender requires Android 8 Oreo or later and is a pro feature.
<br />
<a name="faq146"></a>
4 years ago
**(146) How can I fix incorrect message times?**
4 years ago
Since the sent date/time is optional and can be manipulated by the sender, FairEmail uses the server received date/time by default.
Sometimes the server received date/time is incorrect, mostly because messages were incorrectly imported from another server and sometimes due to a bug in the email server.
In these rare cases, it is possible to let FairEmail use either the date/time from the *Date* header (sent time) or from the *Received* header as a workaround. This can be changed in the advanced account settings: Setup, step 1, Manage, tap account, tap Advanced.
This will not change the time of already synchronized messages. To solve this, long press the folder(s) in the folder list and select *Delete local messages* and *Synchronize now*.
<br />
<a name="faq147"></a>
4 years ago
**(147) What should I know about third party versions?**
4 years ago
You likely came here because you are using a third party build of FairEmail.
There is **only support** on the latest Play store version, the latest GitHub release and the F-Droid build, but **only if** the version number of the F-Droid build is the same as the version number of the latest GitHub release.
F-Droid builds irregularly, which can be problematic when there is an important update. Therefore you are advised to switch to the GitHub release.
4 years ago
The F-Droid version is built from the same source code, but signed differently. This means that all features are available in the F-Droid version too, except for using the Gmail quick setup wizard because Google approved (and allows) one app signature only. For all other email providers, OAuth access is only available in Play Store versions and Github releases, as the email providers only permit the use of OAuth for official builds.
4 years ago
Note that you'll need to uninstall the F-Droid build first before you can install a GitHub release because Android refuses to install the same app with a different signature for security reasons.
Note that the GitHub version will automatically check for updates. When desired, this can be turned off in the miscellaneous settings.
Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-content-downloads) for all download options.
If you have a problem with the F-Droid build, please check if there is a newer GitHub version first.
<br />
<a name="faq148"></a>
4 years ago
**(148) How can I use an Apple iCloud account?**
4 years ago
There is a built-in profile for Apple iCloud, but if needed you can find the right settings [here](https://support.apple.com/en-us/HT202304).
When using two-factor authentication you might need to use an [app-specific password](https://support.apple.com/en-us/HT204397).
<br />
<a name="faq149"></a>
4 years ago
**(149) How does the unread message count widget work?**
4 years ago
The unread message count widget shows the number of unread messages either for all accounts or for a selected account, but only for the folders for which new message notifications are enabled.
Tapping on the notification will synchronize all folders for which synchronization is enabled and will open:
* the start screen when all accounts were selected
* a folder list when a specific account was selected and when new message notifications are enabled for multiple folders
* a list of messages when a specific account was selected and when new message notifications are enabled for one folder
<br />
<a name="faq150"></a>
4 years ago
**(150) Can you add cancelling calendar invites?**
4 years ago
Cancelling calendar invites (removing calendar events) requires write calendar permission, which will result in effectively granting permission to read and write *all* calendar events of *all* calendars.
Given the goal of FairEmail, privacy and security, and given that it is easy to remove a calendar event manually, it is not a good idea to request this permission for just this reason.
Inserting new calendar events can be done without permissions with special [intents](https://developer.android.com/guide/topics/providers/calendar-provider.html#intents). Unfortunately, there exists no intent to delete existing calendar events.
<br />
<a name="faq151"></a>
4 years ago
**(151) Can you add backup/restore of messages?**
4 years ago
An email client is meant to read and write messages, not to backup and restore messages. Note that breaking or losing your device, means losing your messages!
Instead, the email provider/server is responsible for backups.
If you want to make a backup yourself, you could use a tool like [imapsync](https://imapsync.lamiral.info/).
If you want to import an mbox file to an existing email account, you can use Thunderbird on a desktop computer and the [ImportExportTools](https://addons.thunderbird.net/nl/thunderbird/addon/importexporttools/) add-on.
<br />
<a name="faq152"></a>
4 years ago
**(152) How can I insert a contact group?**
4 years ago
You can insert the email addresses of all contacts in a contact group via the three dots menu of the message composer.
You can define contact groups with the Android contacts app, please see [here](https://support.google.com/contacts/answer/30970) for instructions.
<br />
<a name="faq153"></a>
4 years ago
**(153) Why does permanently deleting Gmail message not work?**
4 years ago
You might need to change [the Gmail IMAP settings](https://mail.google.com/mail/u/0/#settings/fwdandpop) on a desktop browser to make it work:
* When I mark a message in IMAP as deleted: Auto-Expunge off - Wait for the client to update the server.
* When a message is marked as deleted and expunged from the last visible IMAP folder: Immediately delete the message forever
Note that archived messages can be deleted only by moving them to the trash folder first.
Some background: Gmail seems to have an additional message view for IMAP, which can be different from the main message view.
<br />
<a name="faq154"></a>
4 years ago
**~~(154) Can you add favicons as contact photos?~~**
4 years ago
~~Besides that a [favicon](https://en.wikipedia.org/wiki/Favicon) might be shared by many email addresses with the same domain name~~ ~~and therefore is not directly related to an email address, favicons can be used to track you.~~
<br />
<a name="faq155"></a>
4 years ago
**(155) What is a winmail.dat file?**
4 years ago
A *winmail.dat* file is sent by an incorrectly configured Outlook client. It is a Microsoft specific file format ([TNEF](https://en.wikipedia.org/wiki/Transport_Neutral_Encapsulation_Format)) containing a message and possibly attachments.
You can find some more information about this file [here](https://support.mozilla.org/en-US/kb/what-winmaildat-attachment).
You can view it with for example the Android app [Letter Opener](https://play.google.com/store/apps/details?id=app.letteropener).
<br />
<a name="faq156"></a>
4 years ago
**(156) How can I set up an Office 365 account?**
4 years ago
An Office 365 account can be set up via the quick setup wizard and selecting *Office 365 (OAuth)*.
If the wizard ends with *AUTHENTICATE failed*, IMAP and/or SMTP might be disabled for the account. In this case you should ask the administrator to enable IMAP and SMTP. The procedure is documented [here](https://docs.microsoft.com/en-in/exchange/troubleshoot/configure-mailboxes/pop3-imap-owa-activesync-office-365).
4 years ago
If you've enabled *security defaults* in your organization, you might need to enable the SMTP AUTH protocol. Please [see here](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how to.
4 years ago
<br />
<a name="faq157"></a>
4 years ago
**(157) How can I set up an Free.fr account?**
4 years ago
Veuillez [voir ici](https://free.fr/assistance/597.html) pour les instructions.
**SMTP est désactivé par défaut**, veuillez [voir ici](https://free.fr/assistance/2406.html) comment il peut être activé.
Veuillez [voir ici](http://jc.etiemble.free.fr/abc/index.php/trucs-astuces/configurer-smtp-free-fr) pour un guide détaillé.
<br />
4 years ago
<a name="faq103"></a>
4 years ago
<a name="faq158"></a>
4 years ago
**(158) Which camera / audio recorder do you recommend?**
4 years ago
To take photos and to record audio a camera and an audio recorder app are needed. The following apps are open source cameras and audio recorders:
* [Open Camera](https://play.google.com/store/apps/details?id=net.sourceforge.opencamera) ([F-Droid](https://f-droid.org/en/packages/net.sourceforge.opencamera/))
4 years ago
* [Audio Recorder version 3.3.24+](https://play.google.com/store/apps/details?id=com.github.axet.audiorecorder) ([F-Droid](https://f-droid.org/packages/com.github.axet.audiorecorder/))
4 years ago
To record voice notes, etc, the audio recorder needs to support [MediaStore.Audio.Media.RECORD_SOUND_ACTION](https://developer.android.com/reference/android/provider/MediaStore.Audio.Media#RECORD_SOUND_ACTION). Oddly, most audio recorders seem not to support this standard Android action.
<br />
<a name="faq159"></a>
**(159) What are Disconnect's tracker protection lists?**
Please see [here](https://disconnect.me/trackerprotection) for more information about Disconnect's tracker protection lists.
After downloading the lists in the privacy settings, the lists can optionally be used:
* to warn about tracking links on opening links
* to recognize tracking images in messages
Tracking images will be disabled only if the corresponding main 'disable' option is enabled.
Tracking images will not be recognized when the domain is classified as '*Content*', see [here](https://disconnect.me/trackerprotection#trackers-we-dont-block) for more information.
This command can be sent to FairEmail from an automation app to update the protection lists:
```
(adb shell) am startservice -a eu.faircode.email.DISCONNECT.ME
```
Updating once a week will probably be sufficient, please see [here](https://github.com/disconnectme/disconnect-tracking-protection/commits/master) for recent lists changes.
<br />
4 years ago
<a name="faq160"></a>
4 years ago
**(160) Can you add permanent deletion of messages without confirmation?**
4 years ago
Permanent deletion means that messages will *irreversibly* be lost, and to prevent this from happening accidentally, this always needs to be confirmed. Even with a confirmation, some very angry people who lost some of their messages through their own fault contacted me, which was a rather unpleasant experience :-(
4 years ago
Advanced: the IMAP delete flag in combination with the EXPUNGE command is not supportable because both email servers and not all people can handle this, risking unexpected loss of messages. A complicating factor is that not all email servers support [UID EXPUNGE](https://tools.ietf.org/html/rfc4315).
4 years ago
<br />
<a name="faq161"></a>
4 years ago
**(161) Can you add a setting to change the primary and accent color?***
4 years ago
If I could, I would add a setting to select the primary and accent color right away, but unfortunately Android themes are fixed, see for example [here](https://stackoverflow.com/a/26511725/1794097), so this is not possible.
<br />
4 years ago
## Get support
4 years ago
4 years ago
FairEmail is supported on smartphones, tablets and ChromeOS only.
Only the latest Play store version and latest GitHub release are supported. The F-Droid build is supported only if the version number is the same as the version number of the latest GitHub release. This also means that downgrading is not supported.
There is no support on things that are not directly related to FairEmail.
There is no support on building and developing things by yourself.
4 years ago
4 years ago
Requested features should:
4 years ago
4 years ago
* be useful to most people
* not complicate the usage of FairEmail
* fit within the philosophy of FairEmail (privacy oriented, security minded)
* comply with common standards (IMAP, SMTP, etc)
4 years ago
4 years ago
Features not fulfilling these requirements will likely be rejected. This is also to keep maintenance and support in the long term feasible.
4 years ago
4 years ago
If you have a question, want to request a feature or report a bug, please use [this form](https://contact.faircode.eu/?product=fairemailsupport).
4 years ago
4 years ago
GitHub issues are disabled due to frequent misusage.
<br />
4 years ago
4 years ago
Copyright &copy; 2018-2020 Marcel Bokhorst.