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@ -238,7 +238,7 @@ Fonts, sizes, colors, etc should be material design whenever possible.
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* [(120) Why are new message notifications not removed on opening the app?](#user-content-faq120)
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* [(121) How are messages grouped into a conversation?](#user-content-faq121)
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* [~~(122) Why is the recipient name/email address show with a warning color?~~](#user-content-faq122)
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* [(123) What does 'force sync'?](#user-content-faq123)
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* [(123) What will happen when FairEmail cannot connect to an email server?](#user-content-faq123)
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* [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124)
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* [(125) What are the current experimental features?](#user-content-faq125)
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* [(126) Can message previews be sent to my wearable?](#user-content-faq126)
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@ -263,7 +263,6 @@ Fonts, sizes, colors, etc should be material design whenever possible.
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* [(145) How can I set a notification sound for an account, folder or sender?](#user-content-faq145)
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* [(146) How can I fix incorrect message times?](#user-content-faq146)
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* [(147) What should I know about third party versions?](#user-content-faq147)
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* [(148) What will happen when FairEmail cannot connect to an email server?](#user-content-faq148)
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[I have another question.](#user-content-support)
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@ -2460,12 +2459,20 @@ because this could result in grouping unrelated messages and would be at the exp
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<br />
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<a name="faq123"></a>
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**(123) What does 'force sync'?**
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**(123) What will happen when FairEmail cannot connect to an email server?**
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FairEmail will wait a fixed time after connectivity changes
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and will use a logarithmic back-off time after failing to connect to an account to prevent from being locked out.
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*Force sync* will reset all timers and restart the synchronization service.
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This should not normally be used.
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When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection,
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FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect.
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If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep.
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Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)
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does not allow to wake the device earlier than after 15 minutes.
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Sending messages will be retried on connectivity changes only
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(reconnecting to the same network or connecting to another network)
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to prevent the email server from blocking the connection permanently.
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*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
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<br />
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@ -2807,25 +2814,7 @@ Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-c
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If you have a problem with the F-Droid build, please check if there is a newer version first.
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<br>
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<a name="faq148"></a>
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**(148) What will happen when FairEmail cannot connect to an email server?**
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When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection,
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FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect.
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If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep.
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Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)
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does not allow to wake the device earlier than after 15 minutes.
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Sending messages will be retried on connectivity changes only
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(reconnecting to the same network or connecting to another network)
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to prevent the email server from blocking the connection permanently.
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*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
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<br>
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<br />
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## Support
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