From f809e2489df364250c7d8854d35a0bf33274f6a9 Mon Sep 17 00:00:00 2001 From: M66B Date: Sun, 8 Mar 2020 19:33:45 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 41 +++++++++++++++-------------------------- 1 file changed, 15 insertions(+), 26 deletions(-) diff --git a/FAQ.md b/FAQ.md index 67ef02e9e9..07be67e4c9 100644 --- a/FAQ.md +++ b/FAQ.md @@ -238,7 +238,7 @@ Fonts, sizes, colors, etc should be material design whenever possible. * [(120) Why are new message notifications not removed on opening the app?](#user-content-faq120) * [(121) How are messages grouped into a conversation?](#user-content-faq121) * [~~(122) Why is the recipient name/email address show with a warning color?~~](#user-content-faq122) -* [(123) What does 'force sync'?](#user-content-faq123) +* [(123) What will happen when FairEmail cannot connect to an email server?](#user-content-faq123) * [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124) * [(125) What are the current experimental features?](#user-content-faq125) * [(126) Can message previews be sent to my wearable?](#user-content-faq126) @@ -263,7 +263,6 @@ Fonts, sizes, colors, etc should be material design whenever possible. * [(145) How can I set a notification sound for an account, folder or sender?](#user-content-faq145) * [(146) How can I fix incorrect message times?](#user-content-faq146) * [(147) What should I know about third party versions?](#user-content-faq147) -* [(148) What will happen when FairEmail cannot connect to an email server?](#user-content-faq148) [I have another question.](#user-content-support) @@ -2460,12 +2459,20 @@ because this could result in grouping unrelated messages and would be at the exp
-**(123) What does 'force sync'?** +**(123) What will happen when FairEmail cannot connect to an email server?** -FairEmail will wait a fixed time after connectivity changes -and will use a logarithmic back-off time after failing to connect to an account to prevent from being locked out. -*Force sync* will reset all timers and restart the synchronization service. -This should not normally be used. +When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection, +FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect. +If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep. + +Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby) +does not allow to wake the device earlier than after 15 minutes. + +Sending messages will be retried on connectivity changes only +(reconnecting to the same network or connecting to another network) +to prevent the email server from blocking the connection permanently. + +*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
@@ -2807,25 +2814,7 @@ Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-c If you have a problem with the F-Droid build, please check if there is a newer version first. -
- - -**(148) What will happen when FairEmail cannot connect to an email server?** - -When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection, -FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect. -If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep. - -Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby) -does not allow to wake the device earlier than after 15 minutes. - -Sending messages will be retried on connectivity changes only -(reconnecting to the same network or connecting to another network) -to prevent the email server from blocking the connection permanently. - -*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting. - -
+
## Support