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137 lines
7.2 KiB
137 lines
7.2 KiB
# FairEmail
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If you have a feature request or found a bug, you can report it [as an issue](https://github.com/M66B/open-source-email/issues).
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If you have a question, please check the frequently asked questions below first. At the bottom you can find how to ask other questions.
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## Frequently Asked Questions
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<a name="FAQ1"></a>
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**(1) Which permissions are needed and why?**
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* Full network access (INTERNET): to send and receive email
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* View network connections (ACCESS_NETWORK_STATE): to monitor internet connectivity changes
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* Run at startup (RECEIVE_BOOT_COMPLETED): to start monitoring on device start
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* In-app billing (BILLING): to allow in-app purchases
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* Foreground service (FOREGROUND_SERVICE): to run a foreground service on Android 9 Pie and later, see also the next question
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* Optional: read your contacts (READ_CONTACTS): to autocomplete addresses and to show photos
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* Optional: find accounts on the device (GET_ACCOUNTS): to use [OAuth](https://en.wikipedia.org/wiki/OAuth) instead of passwords
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<a name="FAQ2"></a>
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**(2) Why is there a permanent notification shown?**
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A permanent status bar notification with the number of accounts being synchronized and the number of operations pending is shown
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to prevent Android from killing the service that takes care of receiving and sending email.
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Most, if not all, other email apps don't show a notification with the "side effect" that new email is often not or late being reported.
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<a name="FAQ3"></a>
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**(3) What are operations?**
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The low priority status bar notification shows the number of pending operations, which can be:
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* seen: mark message as seen/unseen in remote folder
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* add: add message to remote folder
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* move: move message to another remote folder
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* delete: delete message from remote folder
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* send: send message
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* attachment: download attachment
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* headers: download message headers
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* flag: star/unstar remote message
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<a name="FAQ4"></a>
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**(4) What is a valid security certificate?**
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Valid security certificates are officially signed (not self signed) and have matching a host name.
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<a name="FAQ5"></a>
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**(5) What does 'no IDLE support' mean?**
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Without [IMAP IDLE](https://en.wikipedia.org/wiki/IMAP_IDLE) emails need to be periodically fetched,
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which is a waste of battery power and internet bandwidth and will delay notification of new emails.
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Since the goal of FairEmail is to offer safe and fast email, providers without IMAP IDLE are not supported.
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You should consider this a problem of the provider, not of the app.
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Almost all email providers offer IMAP IDLE, with as notable exception Yahoo!
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<a name="FAQ6"></a>
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**(6) How can I login to Gmail / G suite?**
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To login to Gmail / G suite you'll often need an app password, for example when two factor authentication is enabled.
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See here for instructions: [https://support.google.com/accounts/answer/185833](https://support.google.com/accounts/answer/185833).
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If this doesn't work, see here for more solutions: [https://support.google.com/mail/accounts/answer/78754](https://support.google.com/mail/accounts/answer/78754)
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<a name="FAQ7"></a>
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**(7) Why are messages in the outbox not moved to the sent folder?**
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Messages in the outbox are moved to the sent folder as soon as your provider adds the message to the sent folder.
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If this doesn't happen, your provider might not keep track of sent messages or you might be using an SMTP server not related to the provider.
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In these cases you can enable the account option *Store sent messages* to let the app move messages from the outbox to the sent folder after sending.
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<a name="FAQ8"></a>
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**(8) Can I use a Microsoft exchange account?**
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If you can use a Microsoft exchange account depends on if the exchange account is accessible via IMAP.
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ActiveSync is not supported at this moment.
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See here for more information: [https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793](https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793)
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<a name="FAQ9"></a>
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**(9) What are identities?**
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Identities represent email addresses you are sending *from*.
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Some providers allow you to have multiple email aliases.
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You can configure these by setting the email address field to the alias address and setting the user name field to your main email address.
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<a name="FAQ10"></a>
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**(10) What does 'UIDPLUS not supported' mean?**
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The error message *UIDPLUS not supported* means that your email provider does not provide the IMAP [UIDPLUS extension](https://tools.ietf.org/html/rfc4315).
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This IMAP extension is required to implement two way synchronization, which is not an optional feature.
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So, unless your provider can enable this extension, you cannot use FairEmail for this provider.
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<a name="FAQ11"></a>
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**(11) Why is STARTTLS for IMAP not supported?**
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STARTTLS starts with an unencrypted connection and is therefore not secure.
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All known IMAP servers support IMAP with STARTTLS, so there is no need to support STARTTLS for IMAP.
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If you encounter an IMAP server that requires STARTTLS, please [create an issue](https://github.com/M66B/open-source-email/issues/new).
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<a name="FAQ12"></a>
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**(12) What is the difference between Chrome Custom Tabs and WebViews?**
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The main difference is that [Chrome Custom Tabs](https://developer.chrome.com/multidevice/android/customtabs) store cookies persistently
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and [WebViews](https://developer.android.com/reference/android/webkit/WebView) do not.
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The latter is both safer and more inconvenient because you'll need to login to websites each and every time.
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Chrome Custom Tabs are used by default, which can be changed in the advanced options in the setup screen.
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<a name="FAQ13"></a>
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**(13) How does progressive search work?**
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You can start searching for messages on sender, subject or text by using the magnify glass in the action bar of a folder.
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First messages are searched on device, then the server is requested to search.
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Scrolling down will download more messages from the server.
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Searching on device is case insensitive and on partial text.
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Searching on the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider.
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Progressive search is a pro feature.
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<a name="FAQ14"></a>
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**(14) How can I setup Outlook with 2FA?**
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To use Outlook with two factor authentication enabled, you need to create an app password.
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See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-two-step-verification) for the details.
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<a name="FAQ15"></a>
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**(15) Can you add ... ?**
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* More themes / account colors: the goal is to keep the app as simple as possible, so this will not be added.
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* LED notifications: there are less and less devices with a notification light and if there is one, it can mostly be managed by Android, so there is little point in adding support for this.
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* Encryption: there is too little interest in sending/receiving encrypted messages to justifiy putting effort into this.
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* POP/poll support: besides that any decent provider is supporting / should support IMAP, polling does consume extra battery power and will delay notification of new messages, so this will not be added.
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<br>
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If you have another question, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).
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Registration is free.
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