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FairEmail
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M66B 6 years ago
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FAQ.md
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@ -82,7 +82,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(19) Why are the pro features so expensive?](#user-content-faq19) * [(19) Why are the pro features so expensive?](#user-content-faq19)
* [(20) Can I get a refund?](#user-content-faq20) * [(20) Can I get a refund?](#user-content-faq20)
* [(21) How do I enable the notification light?](#user-content-faq21) * [(21) How do I enable the notification light?](#user-content-faq21)
* [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?](#user-content-faq22) * [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable', 'Software caused connection abort' and 'Connection reset by peer' mean?](#user-content-faq22)
* [(23) Why do I get 'Too many simultaneous connections' ?](#user-content-faq23) * [(23) Why do I get 'Too many simultaneous connections' ?](#user-content-faq23)
* [(24) What is browse messages on the server?](#user-content-faq24) * [(24) What is browse messages on the server?](#user-content-faq24)
* [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25) * [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25)
@ -489,7 +489,7 @@ Note that apps cannot change notification settings, including the notification l
<br /> <br />
<a name="faq22"></a> <a name="faq22"></a>
**(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?** **(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable', 'Software caused connection abort' and 'Connection reset by peer' mean?**
The messages *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...* The messages *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...*
mean that FairEmail was not able to connect to the email server. mean that FairEmail was not able to connect to the email server.
@ -498,12 +498,15 @@ The message *... Software caused connection abort ...*
means that the email server or something between FairEmail and the email server actively terminated an existing connection. means that the email server or something between FairEmail and the email server actively terminated an existing connection.
This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode. This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode.
The message *... Connection reset by peer ...* means that the email server actively terminated an existing connection.
Possible causes are: Possible causes are:
* A firewall or router is blocking connections to the server * A firewall or router is blocking connections to the server
* The email server is refusing to accept the connection
* The host name or port number is invalid * The host name or port number is invalid
* The are problems with the internet connection * The are problems with the internet connection
* The email server is refusing to accept connections
* There are too many connections to the server, see also the next question
If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam. If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.

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