@ -82,7 +82,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(19) Why are the pro features so expensive?](#user-content-faq19)
* [(20) Can I get a refund?](#user-content-faq20)
* [(21) How do I enable the notification light?](#user-content-faq21)
* [(22) Why do I get 'Couldn't connect to host', 'Connection refused' or 'Network unreachable' ?](#user-content-faq22)
* [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?](#user-content-faq22)
* [(23) Why do I get 'Too many simultaneous connections' ?](#user-content-faq23)
* [(24) What is browse messages on the server?](#user-content-faq24)
* [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25)
@ -488,20 +488,26 @@ Note that apps cannot change notification settings, including the notification l
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**(22) Why do I get 'Couldn't connect to host', 'Connection refused' or 'Network unreachable' ?**
**(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?**
The messages *Couldn't connect to host ...*, *Connection refused* or *Network unreachable*
The messages *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...*
mean that FairEmail was not able to connect to the email server.
The message *... Software caused connection abort ...*
means that the email server or something between FairEmail and the email server actively aborted an existing connection.
Possible causes are:
* A firewall is blocking connections to the server
* A firewall or router is blocking connections to the server
* The email server is refusing to accept the connection
* The host name or port number is invalid
* The are problems with the internet connection
If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.
FairEmail will automatically try to connect again after a delay.
This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently.
M66B
6 years ago