diff --git a/FAQ.md b/FAQ.md index f992d3e25a..cb53060893 100644 --- a/FAQ.md +++ b/FAQ.md @@ -82,7 +82,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi * [(19) Why are the pro features so expensive?](#user-content-faq19) * [(20) Can I get a refund?](#user-content-faq20) * [(21) How do I enable the notification light?](#user-content-faq21) -* [(22) Why do I get 'Couldn't connect to host', 'Connection refused' or 'Network unreachable' ?](#user-content-faq22) +* [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?](#user-content-faq22) * [(23) Why do I get 'Too many simultaneous connections' ?](#user-content-faq23) * [(24) What is browse messages on the server?](#user-content-faq24) * [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25) @@ -488,20 +488,26 @@ Note that apps cannot change notification settings, including the notification l
-**(22) Why do I get 'Couldn't connect to host', 'Connection refused' or 'Network unreachable' ?** +**(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?** -The messages *Couldn't connect to host ...*, *Connection refused* or *Network unreachable* +The messages *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...* mean that FairEmail was not able to connect to the email server. +The message *... Software caused connection abort ...* +means that the email server or something between FairEmail and the email server actively aborted an existing connection. + Possible causes are: -* A firewall is blocking connections to the server +* A firewall or router is blocking connections to the server * The email server is refusing to accept the connection * The host name or port number is invalid * The are problems with the internet connection If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam. +FairEmail will automatically try to connect again after a delay. +This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently. +