@ -138,7 +138,7 @@ FairEmail follows all the best practices for an email client as described in [th
* [(20) Can I get a refund?](#user-content-faq20)
* [(21) How do I enable the notification light?](#user-content-faq21)
* [(22) What does account/folder error ... mean?](#user-content-faq22)
* [(23) Why do I get 'Too many simultaneous connections' or 'Maximum number of connections ... exceeded' ?](#user-content-faq23)
* [(23) Why do I get alert .. ?](#user-content-faq23)
* [(24) What is browse messages on the server?](#user-content-faq24)
* [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25)
* [(26) Can I help to translate FairEmail in my own language?](#user-content-faq26)
@ -842,27 +842,34 @@ When in doubt, you can ask for [support](#user-content-support).
<br/>
<aname="faq23"></a>
**(23) Why do I get 'Too many simultaneous connections' or 'Maximum number of connections ... exceeded' ?**
**(23) Why do I get alert ... ?**
The message *Too many simultaneous connections* is sent by the email server
when there are too many folder connections for the same email account at the same time.
*General*
Alerts are warning messages sent by email servers.
*Too many simultaneous connections* or *Maximum number of connections exceeded*
This alert will be sent when there are too many folder connections for the same email account at the same time.
Possible causes are:
* There are multiple email clients connected to the same account
* The same email client is connected multiple times to the same account
* The previous connection was terminated abruptly for example by abruptly losing internet connectivity, for example when turning on flight mode
* Previous connections were terminated abruptly for example by abruptly losing internet connectivity
If only FairEmail is connecting to the email server, first try to wait half an hour to see if the problem resolves itself,
else enable the folder setting *Poll instead of synchronize* for some folders (long press folder in the folder list > Edit properties).
First try to wait some time to see if the problem resolves itself,
else try to enable the folder setting *Poll instead of synchronize* for some folders (long press folder in the folder list, edit properties).
The poll interval can be configured in the account settings.
You also might want to disable *Browse messages on the server* in the advanced account settings (Setup > Step 1 > Manage > Tap account > Advanced).
The maximum number of simultaneous folder connections for Gmail is 15,
so you can synchronize at most 15 folders simultaneously on *all* your devices at the same time.
For this reason Gmail user folders are set to poll by default.
See [here](https://support.google.com/mail/answer/7126229) for details.
When using a Dovecot server,
you might want to change the setting [mail_max_userip_connections](https://doc.dovecot.org/settings/dovecot_core_settings/#mail-max-userip-connections).