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@ -160,6 +160,34 @@ The option *Store sent messages* should be enabled only
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when the email server does not store sent messages in the sent folder (it should)
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or when an SMTP server not related to the account is being used.
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<a name="FAQ19"></a>
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**(19) Why are the pro features so expensive?**
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The right question is "*why are there so many taxes and fees?*":
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* VAT: 25% (depending on your country)
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* Google fee: 30%
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* Income tax: 50%
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So, what is left for the developer is just a fraction of what you pay.
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Note that only some convenience and advanced features need to be purchased, which means that FairEmail is basically free to use.
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Also note that most free apps will appear not to be sustainable in the end, whereas FairEmail is properly maintained and supported,
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and that free apps may have a catch, like sending privacy sensitive information to the internet.
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<a name="FAQ20"></a>
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**(20) Can I get a refund?**
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If a purchased pro feature doesn't work as intended
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and this isn't caused by a problem in the free features
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and I cannot fix the problem in a timely manner, you can get a refund.
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In all other cases there is no refund possible.
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In no circumstances there is a refund possible for any problem related to the free features,
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since there wasn't paid anything for them and because they can be evaluated without any limitation.
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I take my responsibility as seller to deliver what has been promised
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and I expect that you take responsibility for informing yourself of what you are buying.
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<br>
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If you have another question, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).
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