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905 lines
31 KiB
905 lines
31 KiB
var app=new Vue({
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el: '#app',
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delimiters:["<{","}>"],
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data: {
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visible:false,
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chatTitleType:"info",
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fullscreenLoading:true,
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leftTabActive:"first",
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rightTabActive:"visitorInfo",
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users:[],
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usersMap:[],
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server:getWsBaseUrl()+"/ws_kefu?token="+localStorage.getItem("token"),
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//server:getWsBaseUrl()+"/chat_server",
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socket:null,
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socketClosed:false,
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messageContent:"",
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currentGuest:"",
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msgList:[],
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chatTitle:"暂时未处理咨询",
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chatInputing:"",
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kfConfig:{
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id : "kf_1",
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name : "客服丽丽",
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avator : "",
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to_id : "",
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},
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visitor:{
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visitor_id:"",
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refer:"",
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client_ip:"",
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city:"",
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status:"",
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source_ip:"",
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created_at:"",
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},
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visitorExtra:[],
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visitors:[],
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visitorCount:0,
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visitorCurrentPage:1,
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visitorPageSize:10,
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face:[],
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transKefuDialog:false,
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otherKefus:[],
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replyGroupDialog:false,
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replyContentDialog:false,
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editReplyContentDialog:false,
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replySearch:"",
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replySearchList:[],
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replySearchListActive:[],
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groupName:"",
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groupId:"",
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replys:[],
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replyId:"",
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replyContent:"",
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replyTitle:"",
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ipBlacks:[],
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sendDisabled:false,
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},
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methods: {
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//跳转
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openUrl(url) {
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window.location.href = url;
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},
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sendKefuOnline(){
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let mes = {}
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mes.type = "kfOnline";
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mes.data = this.kfConfig;
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this.socket.send(JSON.stringify(mes));
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},
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//心跳
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ping(){
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let _this=this;
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let mes = {}
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mes.type = "ping";
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mes.data = "";
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setInterval(function () {
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if(_this.socket!=null){
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_this.socket.send(JSON.stringify(mes));
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}
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},20000)
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setInterval(function(){
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_this.getOnlineVisitors();
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},120000);
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},
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//初始化websocket
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initConn() {
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let socket = new ReconnectingWebSocket(this.server);//创建Socket实例
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this.socket = socket
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this.socket.onmessage = this.OnMessage;
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this.socket.onopen = this.OnOpen;
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},
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OnOpen() {
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this.sendKefuOnline();
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},
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OnMessage(e) {
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const redata = JSON.parse(e.data);
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switch (redata.type){
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case "close":
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this.socket.close();
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this.$alert('客服在其他地方登录，当前登录状态退出', '通知', {
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confirmButtonText: '确定',
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callback:function () {
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localStorage.removeItem("token");
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window.location.href="/login";
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}
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});
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break;
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case "inputing":
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this.handleInputing(redata.data);
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//this.sendKefuOnline();
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break;
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case "allUsers":
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this.handleOnlineUsers(redata.data);
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//this.sendKefuOnline();
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break;
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case "userOnline":
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this.addOnlineUser(redata.data);
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break;
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case "userOffline":
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this.removeOfflineUser(redata.data);
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//this.sendKefuOnline();
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break;
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case "notice":
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//发送通知
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var _this=this;
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window.parent.postMessage({
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name:redata.data.username,
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body: redata.data.content,
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icon: redata.data.avator
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});
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_this.alertSound();
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break;
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}
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if (redata.type == "message") {
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let msg = redata.data
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let content = {}
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let _this=this;
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content.avator = msg.avator;
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content.name = msg.name;
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content.content = replaceContent(msg.content);
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content.is_kefu = msg.is_kefu=="yes"? true:false;
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content.time = msg.time;
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if (msg.id == this.currentGuest) {
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this.msgList.push(content);
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}
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for(let i=0;i<this.users.length;i++){
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if(this.users[i].uid==msg.id){
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this.$set(this.users[i],'last_message',msg.content);
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if(this.visitor.visitor_id!=msg.id){
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this.$set(this.users[i],'hidden_new_message',false);
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}
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}
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}
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this.scrollBottom();
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if(content.is_kefu){
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return;
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}
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window.parent.postMessage({
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name:msg.name,
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body: msg.content,
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icon: msg.avator
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});
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_this.alertSound();
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_this.chatInputing="";
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}
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},
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//接手客户
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talkTo(guestId,name) {
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this.currentGuest = guestId;
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//发送给客户
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let mes = {}
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mes.type = "kfConnect";
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this.kfConfig.to_id=guestId;
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mes.data = this.kfConfig;
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this.socket.send(JSON.stringify(mes));
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//获取当前访客信息
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this.getVistorInfo(guestId);
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//获取当前客户消息
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this.getMesssagesByVisitorId(guestId);
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for(var i=0;i<this.users.length;i++){
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if(this.users[i].uid==guestId){
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this.$set(this.users[i],'hidden_new_message',true);
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}
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}
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},
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//发送给客户
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chatToUser() {
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this.messageContent=this.messageContent.trim("\r\n");
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this.messageContent=this.messageContent.replace("\n","");
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this.messageContent=this.messageContent.replace("\r\n","");
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if(this.messageContent==""||this.messageContent=="\r\n"||this.currentGuest==""){
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return;
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}
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if(this.sendDisabled){
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return;
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}
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this.sendDisabled=true;
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let _this=this;
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let mes = {};
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mes.type = "kefu";
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mes.content = this.messageContent;
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mes.from_id = this.kfConfig.id;
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mes.to_id = this.currentGuest;
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mes.content = this.messageContent;
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$.post("/2/message",mes,function(res){
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_this.sendDisabled=false;
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if(res.code!=200){
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_this.$message({
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message: res.msg,
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type: 'error'
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});
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return;
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}
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_this.messageContent = "";
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_this.sendSound();
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});
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// let content = {}
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// content.avator = this.kfConfig.avator;
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// content.name = this.kfConfig.name;
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// content.content = replaceContent(this.messageContent);
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// content.is_kefu = true;
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// content.time = '';
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// this.msgList.push(content);
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_this.sendDisabled=false;
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this.scrollBottom();
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},
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//处理当前在线用户列表
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addOnlineUser:function (retData) {
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var flag=false;
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retData.last_message=retData.last_message;
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retData.status=1;
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retData.name=retData.username;
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retData.hidden_new_message=true;
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for(let i=0;i<this.users.length;i++){
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if(this.users[i].uid==retData.uid){
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flag=true;
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}
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}
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if(!flag){
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this.users.unshift(retData);
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}
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for(let i=0;i<this.visitors.length;i++){
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if(this.visitors[i].visitor_id==retData.uid){
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this.visitors[i].status=1;
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break;
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}
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}
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if(this.visitor.visitor_id==retData.uid){
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this.getVistorInfo(retData.uid)
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}
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},
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//处理当前在线用户列表
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removeOfflineUser:function (retData) {
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for(let i=0;i<this.users.length;i++){
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if(this.users[i].uid==retData.uid){
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this.users.splice(i,1);
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}
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}
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let vid=retData.uid;
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for(let i=0;i<this.visitors.length;i++){
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if(this.visitors[i].visitor_id==vid){
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this.visitors[i].status=0;
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break;
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}
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}
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},
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//处理当前在线用户列表
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handleOnlineUsers:function (retData) {
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if (this.currentGuest == "") {
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this.chatTitle = "连接成功,等待处理中...";
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}
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this.usersMap=[];
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for(let i=0;i<retData.length;i++){
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this.usersMap[retData[i].uid]=retData[i].username;
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retData[i].last_message="新访客";
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}
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if(this.users.length==0){
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this.users = retData;
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}
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for(let i=0;i<this.visitors.length;i++){
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let vid=this.visitors[i].visitor_id;
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if(typeof this.usersMap[vid]=="undefined"){
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this.visitors[i].status=0;
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}else{
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this.visitors[i].status=1;
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}
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}
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},
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//处理正在输入
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handleInputing:function (retData) {
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if(retData.from==this.visitor.visitor_id){
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this.chatInputing="|正在输入："+retData.content+"...";
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if(retData.content==""){
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this.chatInputing="";
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}
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}
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for(var i=0;i<this.users.length;i++){
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if(this.users[i].uid==retData.from){
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this.$set(this.users[i],'last_message',retData.content+"...");
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}
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}
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},
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//获取客服信息
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getKefuInfo(){
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let _this=this;
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$.ajax({
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type:"get",
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url:"/kefuinfo",
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headers:{
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"token":localStorage.getItem("token")
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},
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success: function(data) {
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if(data.code==200 && data.result!=null){
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_this.kfConfig.id=data.result.id;
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_this.kfConfig.name=data.result.name;
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_this.kfConfig.avator=data.result.avator;
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_this.initConn();
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}
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if(data.code!=200){
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_this.$message({
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message: data.msg,
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type: 'error'
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});
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}
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}
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});
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},
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//获取客服信息
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getOnlineVisitors(){
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let _this=this;
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$.ajax({
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type:"get",
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url:"/visitors_kefu_online",
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headers:{
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"token":localStorage.getItem("token")
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},
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success: function(data) {
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if(data.code==200 && data.result!=null){
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_this.users=data.result;
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for(var i=0;i<_this.users.length;i++){
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_this.$set(_this.users[i],'hidden_new_message',true);
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}
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}
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if(data.code!=200){
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_this.$message({
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message: data.msg,
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type: 'error'
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});
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}
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if(data.code==400){
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window.location.href="/login";
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}
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}
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});
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},
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//获取信息列表
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getMesssagesByVisitorId(visitorId,isAll){
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let _this=this;
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$.ajax({
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type:"get",
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url:"/messages?visitorId="+visitorId,
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headers:{
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"token":localStorage.getItem("token")
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},
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success: function(data) {
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if(data.code==200 && data.result!=null){
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let msgList=data.result;
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_this.msgList=[];
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if(!isAll&&msgList.length>10){
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var i=msgList.length-10
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}else{
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var i=0;
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}
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for(;i<msgList.length;i++){
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let visitorMes=msgList[i];
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let content = {}
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if(visitorMes["mes_type"]=="kefu"){
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content.is_kefu = true;
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content.avator = visitorMes["kefu_avator"];
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content.name = visitorMes["kefu_name"];
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}else{
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content.is_kefu = false;
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content.avator = visitorMes["visitor_avator"];
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content.name = visitorMes["visitor_name"];
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}
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content.content = replaceContent(visitorMes["content"]);
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content.time = visitorMes["time"];
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_this.msgList.push(content);
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_this.scrollBottom();
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}
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}
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if(data.code!=200){
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_this.$message({
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message: data.msg,
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type: 'error'
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});
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}
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if(data.code==400){
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window.location.href="/login";
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}
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}
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});
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},
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//获取客服信息
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getVistorInfo(vid){
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let _this=this;
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$.ajax({
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type:"get",
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url:"/visitor",
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data:{visitorId:vid},
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headers:{
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"token":localStorage.getItem("token")
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},
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success: function(data) {
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if(data.result!=null){
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let r=data.result;
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_this.visitor=r;
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// _this.visitor.created_at=r.created_at;
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// _this.visitor.refer=r.refer;
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// _this.visitor.city=r.city;
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// _this.visitor.client_ip=r.client_ip;
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// _this.visitor.source_ip=r.source_ip;
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_this.visitor.status=r.status==1?"在线":"离线";
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//_this.visitor.visitor_id=r.visitor_id;
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_this.chatTitle="#"+r.id+"|"+r.name;
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_this.chatTitleType="success";
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_this.visitorExtra=[];
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if(r.extra!=""){
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var extra=JSON.parse(b64ToUtf8(r.extra));
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if (typeof extra=="string"){
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extra=JSON.parse(extra);
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}
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|
for(var key in extra){
|
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if(extra[key]==""){
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extra[key]="无";
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}
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if(key=="visitorAvatar"||key=="visitorName") continue;
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var temp={key:key,val:extra[key]}
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_this.visitorExtra.push(temp);
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}
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}
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|
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}
|
|
if(data.code!=200){
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_this.$message({
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|
message: data.msg,
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|
type: 'error'
|
|
});
|
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}
|
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}
|
|
});
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},
|
|
//关闭访客
|
|
closeVisitor(visitorId){
|
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let _this=this;
|
|
$.ajax({
|
|
type:"get",
|
|
url:"/2/message_close",
|
|
data:{visitor_id:visitorId},
|
|
headers:{
|
|
"token":localStorage.getItem("token")
|
|
},
|
|
success: function(data) {
|
|
if(data.code!=200){
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'error'
|
|
});
|
|
}
|
|
}
|
|
});
|
|
},
|
|
//处理tab切换
|
|
handleTabClick(tab, event){
|
|
let _this=this;
|
|
if(tab.name=="first"){
|
|
this.getOnlineVisitors();
|
|
}
|
|
if(tab.name=="second"){
|
|
this.getVisitorPage(1);
|
|
}
|
|
if(tab.name=="blackList"){
|
|
}
|
|
},
|
|
//所有访客分页展示
|
|
visitorPage(page){
|
|
this.getVisitorPage(page);
|
|
},
|
|
//获取访客分页
|
|
getVisitorPage(page){
|
|
let _this=this;
|
|
$.ajax({
|
|
type:"get",
|
|
url:"/visitors",
|
|
data:{page:page},
|
|
headers:{
|
|
"token":localStorage.getItem("token")
|
|
},
|
|
success: function(data) {
|
|
if(data.result.list!=null){
|
|
_this.visitors=data.result.list;
|
|
_this.visitorCount=data.result.count;
|
|
_this.visitorPageSize=data.result.pagesize;
|
|
}
|
|
if(data.code!=200){
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'error'
|
|
});
|
|
}
|
|
}
|
|
});
|
|
},
|
|
replaceContent(content){
|
|
return replaceContent(content)
|
|
},
|
|
//滚到底部
|
|
scrollBottom(){
|
|
this.$nextTick(() => {
|
|
$('.chatBox').scrollTop($(".chatBox")[0].scrollHeight);
|
|
});
|
|
},
|
|
//jquery
|
|
initJquery(){
|
|
this.$nextTick(() => {
|
|
var _this=this;
|
|
$(function () {
|
|
//展示表情
|
|
var faces=placeFace();
|
|
$.each(faceTitles, function (index, item) {
|
|
_this.face.push({"name":item,"path":faces[item]});
|
|
});
|
|
$(".faceBtn").click(function(){
|
|
var status=$('.faceBox').css("display");
|
|
if(status=="block"){
|
|
$('.faceBox').hide();
|
|
}else{
|
|
$('.faceBox').show();
|
|
}
|
|
return false;
|
|
});
|
|
});
|
|
});
|
|
var _hmt = _hmt || [];
|
|
(function() {
|
|
var hm = document.createElement("script");
|
|
hm.src = "https://hm.baidu.com/hm.js?82938760e00806c6c57adee91f39aa5e";
|
|
var s = document.getElementsByTagName("script")[0];
|
|
s.parentNode.insertBefore(hm, s);
|
|
})();
|
|
},
|
|
//表情点击事件
|
|
faceIconClick(index){
|
|
$('.faceBox').hide();
|
|
this.messageContent+="face"+this.face[index].name;
|
|
},
|
|
//上传图片
|
|
uploadImg (url){
|
|
let _this=this;
|
|
$('#uploadImg').after('<input type="file" accept="image/gif,image/jpeg,image/jpg,image/png" id="uploadImgFile" name="file" style="display:none" >');
|
|
$("#uploadImgFile").click();
|
|
$("#uploadImgFile").change(function (e) {
|
|
var formData = new FormData();
|
|
var file = $("#uploadImgFile")[0].files[0];
|
|
formData.append("imgfile",file); //传给后台的file的key值是可以自己定义的
|
|
filter(file) && $.ajax({
|
|
url: url || '',
|
|
type: "post",
|
|
data: formData,
|
|
contentType: false,
|
|
processData: false,
|
|
dataType: 'JSON',
|
|
mimeType: "multipart/form-data",
|
|
success: function (res) {
|
|
if(res.code!=200){
|
|
_this.$message({
|
|
message: res.msg,
|
|
type: 'error'
|
|
});
|
|
}else{
|
|
_this.messageContent+='img[/' + res.result.path + ']';
|
|
_this.chatToUser();
|
|
}
|
|
},
|
|
error: function (data) {
|
|
console.log(data);
|
|
}
|
|
});
|
|
});
|
|
},
|
|
//上传文件
|
|
uploadFile:function (url){
|
|
let _this=this;
|
|
$('#uploadFile').after('<input type="file" id="uploadRealFile" name="file2" style="display:none" >');
|
|
$("#uploadRealFile").click();
|
|
$("#uploadRealFile").change(function (e) {
|
|
var formData = new FormData();
|
|
var file = $("#uploadRealFile")[0].files[0];
|
|
formData.append("realfile",file); //传给后台的file的key值是可以自己定义的
|
|
console.log(formData);
|
|
$.ajax({
|
|
url: url || '',
|
|
type: "post",
|
|
data: formData,
|
|
contentType: false,
|
|
processData: false,
|
|
dataType: 'JSON',
|
|
mimeType: "multipart/form-data",
|
|
success: function (res) {
|
|
|
|
if(res.code!=200){
|
|
_this.$message({
|
|
message: res.msg,
|
|
type: 'error'
|
|
});
|
|
}else{
|
|
_this.messageContent+='file[/' + res.result.path + ']';
|
|
_this.chatToUser();
|
|
}
|
|
},
|
|
error: function (data) {
|
|
console.log(data);
|
|
}
|
|
});
|
|
});
|
|
},
|
|
addIpblack(ip){
|
|
let _this=this;
|
|
$.ajax({
|
|
type:"post",
|
|
url:"/ipblack",
|
|
data:{ip:ip},
|
|
headers:{
|
|
"token":localStorage.getItem("token")
|
|
},
|
|
success: function(data) {
|
|
if(data.code!=200){
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'error'
|
|
});
|
|
}else{
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'success'
|
|
});
|
|
}
|
|
}
|
|
});
|
|
},
|
|
//粘贴上传图片
|
|
onPasteUpload(event){
|
|
let items = event.clipboardData && event.clipboardData.items;
|
|
let file = null
|
|
if (items && items.length) {
|
|
// 检索剪切板items
|
|
for (var i = 0; i < items.length; i++) {
|
|
if (items[i].type.indexOf('image') !== -1) {
|
|
file = items[i].getAsFile()
|
|
}
|
|
}
|
|
}
|
|
if (!file) {
|
|
return;
|
|
}
|
|
let _this=this;
|
|
var formData = new FormData();
|
|
formData.append('imgfile', file);
|
|
$.ajax({
|
|
url: '/uploadimg',
|
|
type: "post",
|
|
data: formData,
|
|
contentType: false,
|
|
processData: false,
|
|
dataType: 'JSON',
|
|
mimeType: "multipart/form-data",
|
|
success: function (res) {
|
|
if(res.code!=200){
|
|
_this.$message({
|
|
message: res.msg,
|
|
type: 'error'
|
|
});
|
|
}else{
|
|
_this.messageContent+='img[/' + res.result.path + ']';
|
|
_this.chatToUser();
|
|
}
|
|
},
|
|
error: function (data) {
|
|
console.log(data);
|
|
}
|
|
});
|
|
},
|
|
openUrl(url){
|
|
window.open(url);
|
|
},
|
|
//提示音
|
|
alertSound(){
|
|
var b = document.getElementById("chatMessageAudio");
|
|
var p = b.play();
|
|
p && p.then(function(){}).catch(function(e){});
|
|
},
|
|
sendSound(){
|
|
var b = document.getElementById("chatMessageSendAudio");
|
|
var p = b.play();
|
|
p && p.then(function(){}).catch(function(e){});
|
|
},
|
|
//转移客服
|
|
transKefu(){
|
|
this.transKefuDialog=true;
|
|
var _this=this;
|
|
this.sendAjax("/other_kefulist","get",{},function(result){
|
|
_this.otherKefus=result;
|
|
});
|
|
},
|
|
//转移访客客服
|
|
transKefuVisitor(kefu,visitorId){
|
|
var _this=this;
|
|
this.sendAjax("/trans_kefu","get",{kefu_id:kefu,visitor_id:visitorId},function(result){
|
|
//_this.otherKefus=result;
|
|
_this.transKefuDialog = false
|
|
});
|
|
},
|
|
//保存回复分组
|
|
addReplyGroup(){
|
|
var _this=this;
|
|
this.sendAjax("/reply","post",{group_name:_this.groupName},function(result){
|
|
//_this.otherKefus=result;
|
|
_this.replyGroupDialog = false
|
|
_this.groupName="";
|
|
_this.getReplys();
|
|
});
|
|
},
|
|
//添加回复内容
|
|
addReplyContent(){
|
|
var _this=this;
|
|
this.sendAjax("/reply_content","post",{group_id:_this.groupId,item_name:_this.replyTitle,content:_this.replyContent},function(result){
|
|
//_this.otherKefus=result;
|
|
_this.replyContentDialog = false
|
|
_this.replyContent="";
|
|
_this.getReplys();
|
|
});
|
|
},
|
|
//获取快捷回复
|
|
getReplys(){
|
|
var _this=this;
|
|
this.sendAjax("/replys","get",{},function(result){
|
|
_this.replys=result;
|
|
});
|
|
},
|
|
//删除回复
|
|
deleteReplyGroup(id){
|
|
var _this=this;
|
|
this.sendAjax("/reply?id="+id,"delete",{},function(result){
|
|
_this.getReplys();
|
|
});
|
|
},
|
|
//删除回复
|
|
deleteReplyContent(id){
|
|
var _this=this;
|
|
this.sendAjax("/reply_content?id="+id,"delete",{},function(result){
|
|
_this.getReplys();
|
|
});
|
|
},
|
|
//编辑回复
|
|
editReplyContent(save,id,title,content){
|
|
var _this=this;
|
|
if(save=='yes'){
|
|
var data={
|
|
reply_id:this.replyId,
|
|
reply_title:this.replyTitle,
|
|
reply_content:this.replyContent
|
|
}
|
|
this.sendAjax("/reply_content_save","post",data,function(result){
|
|
_this.editReplyContentDialog=false;
|
|
_this.getReplys();
|
|
});
|
|
}else{
|
|
this.editReplyContentDialog=true;
|
|
this.replyId=id;
|
|
this.replyTitle=title;
|
|
this.replyContent=content;
|
|
}
|
|
|
|
},
|
|
//搜索回复
|
|
searchReply(){
|
|
var _this=this;
|
|
_this.replySearchListActive=[];
|
|
if(this.replySearch==""){
|
|
_this.replySearchList=[];
|
|
}
|
|
this.sendAjax("/reply_search","post",{search:this.replySearch},function(result){
|
|
_this.replySearchList=result;
|
|
for (var i in result) {
|
|
_this.replySearchListActive.push(result[i].group_id);
|
|
}
|
|
});
|
|
},
|
|
//获取黑名单
|
|
getIpblacks(){
|
|
var _this=this;
|
|
this.sendAjax("/ipblacks","get",{},function(result){
|
|
_this.ipBlacks=result;
|
|
});
|
|
},
|
|
//删除黑名单
|
|
delIpblack(ip){
|
|
let _this=this;
|
|
this.sendAjax("/ipblack?ip="+ip,"DELETE",{ip:ip},function(result){
|
|
_this.sendAjax("/ipblacks","get",{},function(result){
|
|
_this.ipBlacks=result;
|
|
});
|
|
});
|
|
},
|
|
//划词搜索
|
|
selectText(){
|
|
return false;
|
|
var _this=this;
|
|
$('body').click(function(){
|
|
try{
|
|
var selecter = window.getSelection().toString();
|
|
if (selecter != null && selecter.trim() != ""){
|
|
_this.replySearch=selecter.trim();
|
|
_this.searchReply();
|
|
}else{
|
|
_this.replySearch="";
|
|
}
|
|
} catch (err){
|
|
var selecter = document.selection.createRange();
|
|
var s = selecter.text;
|
|
if (s != null && s.trim() != ""){
|
|
_this.replySearch=s.trim();
|
|
_this.searchReply();
|
|
}else{
|
|
_this.replySearch="";
|
|
}
|
|
}
|
|
var status=$('.faceBox').css("display");
|
|
if(status=="block"){
|
|
$('.faceBox').hide();
|
|
}
|
|
});
|
|
},
|
|
sendAjax(url,method,params,callback){
|
|
let _this=this;
|
|
$.ajax({
|
|
type: method,
|
|
url: url,
|
|
data:params,
|
|
headers: {
|
|
"token": localStorage.getItem("token")
|
|
},
|
|
error:function(res){
|
|
var data=JSON.parse(res.responseText);
|
|
console.log(data);
|
|
if(data.code!=200){
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'error'
|
|
});
|
|
}
|
|
},
|
|
success: function(data) {
|
|
if(data.code!=200){
|
|
_this.$message({
|
|
message: data.msg,
|
|
type: 'error'
|
|
});
|
|
}else if(data.result!=null){
|
|
callback(data.result);
|
|
}else{
|
|
callback(data);
|
|
}
|
|
}
|
|
});
|
|
},
|
|
},
|
|
mounted() {
|
|
document.addEventListener('paste', this.onPasteUpload)
|
|
},
|
|
created: function () {
|
|
//jquery
|
|
this.initJquery();
|
|
this.getKefuInfo();
|
|
this.getOnlineVisitors();
|
|
this.getReplys();
|
|
this.getIpblacks();
|
|
this.selectText();
|
|
//心跳
|
|
this.ping();
|
|
}
|
|
})
|