diff --git a/pkg/common/db/cache/msg.go b/pkg/common/db/cache/msg.go
index 6d0ee8c67..849f537c4 100644
--- a/pkg/common/db/cache/msg.go
+++ b/pkg/common/db/cache/msg.go
@@ -173,7 +173,20 @@ func (c *msgCache) getSeqs(ctx context.Context, items []string, getkey func(s st
 }
 
 func (c *msgCache) SetMaxSeq(ctx context.Context, conversationID string, maxSeq int64) error {
-	return c.setSeq(ctx, conversationID, maxSeq, c.getMaxSeqKey)
+	var retErr error
+	for {
+		select {
+		case <-ctx.Done():
+			return errs.Wrap(retErr, "SetMaxSeq redis retry too many amount")
+		default:
+			retErr = c.setSeq(ctx, conversationID, maxSeq, c.getMaxSeqKey)
+			if retErr != nil {
+				time.Sleep(time.Second * 2)
+				continue
+			}
+			return nil
+		}
+	}
 }
 
 func (c *msgCache) GetMaxSeqs(ctx context.Context, conversationIDs []string) (m map[string]int64, err error) {
@@ -181,7 +194,21 @@ func (c *msgCache) GetMaxSeqs(ctx context.Context, conversationIDs []string) (m
 }
 
 func (c *msgCache) GetMaxSeq(ctx context.Context, conversationID string) (int64, error) {
-	return c.getSeq(ctx, conversationID, c.getMaxSeqKey)
+	var retErr error
+	var retData int64
+	for {
+		select {
+		case <-ctx.Done():
+			return -1, errs.Wrap(retErr, "GetMaxSeq redis retry too many amount")
+		default:
+			retData, retErr = c.getSeq(ctx, conversationID, c.getMaxSeqKey)
+			if retErr != nil && errs.Unwrap(retErr) != redis.Nil {
+				time.Sleep(time.Second * 2)
+				continue
+			}
+			return retData, retErr
+		}
+	}
 }
 
 func (c *msgCache) SetMinSeq(ctx context.Context, conversationID string, minSeq int64) error {
diff --git a/pkg/common/db/controller/msg.go b/pkg/common/db/controller/msg.go
index f6f48cb02..cba0a6bbd 100644
--- a/pkg/common/db/controller/msg.go
+++ b/pkg/common/db/controller/msg.go
@@ -357,7 +357,9 @@ func (db *commonMsgDatabase) DelUserDeleteMsgsList(ctx context.Context, conversa
 }
 
 func (db *commonMsgDatabase) BatchInsertChat2Cache(ctx context.Context, conversationID string, msgs []*sdkws.MsgData) (seq int64, isNew bool, err error) {
-	currentMaxSeq, err := db.cache.GetMaxSeq(ctx, conversationID)
+	cancelCtx, cancel := context.WithTimeout(ctx, 1*time.Minute)
+	defer cancel()
+	currentMaxSeq, err := db.cache.GetMaxSeq(cancelCtx, conversationID)
 	if err != nil && errs.Unwrap(err) != redis.Nil {
 		log.ZError(ctx, "db.cache.GetMaxSeq", err)
 		return 0, false, err
@@ -386,7 +388,9 @@ func (db *commonMsgDatabase) BatchInsertChat2Cache(ctx context.Context, conversa
 	} else {
 		prommetrics.MsgInsertRedisSuccessCounter.Add(float64(len(msgs)))
 	}
-	err = db.cache.SetMaxSeq(ctx, conversationID, currentMaxSeq)
+	cancelCtx, cancel = context.WithTimeout(ctx, 1*time.Minute)
+	defer cancel()
+	err = db.cache.SetMaxSeq(cancelCtx, conversationID, currentMaxSeq)
 	if err != nil {
 		log.ZError(ctx, "db.cache.SetMaxSeq error", err, "conversationID", conversationID)
 		prommetrics.SeqSetFailedCounter.Inc()