From fc5b85f4748b0bee032413f5e34b1372265b29ae Mon Sep 17 00:00:00 2001 From: M66B Date: Tue, 19 Jan 2021 18:40:56 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/FAQ.md b/FAQ.md index 88fc4a0717..97817775b9 100644 --- a/FAQ.md +++ b/FAQ.md @@ -997,6 +997,7 @@ There are general errors and errors specific to Gmail accounts (see below). **General errors** + The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect. Some providers expect as username just *username* and others your full email address *username@example.com*. When copying/pasting to enter a username or password, invisible characters might be copied, which could cause this problem as well. @@ -1040,6 +1041,12 @@ see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/) The errors *... Read error ...*, *... Write error ...*, *... Read timed out ...*, *... Broken pipe ...* mean that the email server is not responding anymore or that the internet connection is bad. + +The error *... Connection dropped by server? ...* means that the email server unexpectedly terminated the connection. +This sometimes happen when there were too many connections in a too short time or when a wrong password was used for too many times. +In this case, please make sure your password is correct and disable receiving in the receive settings for about 30 minutes and try again. +If needed, see [this FAQ](#user-content-faq23) about how you can reduce the number of connections. + The error *... Unexpected end of zlib input stream ...* means that not all data was received, possibly due to a bad or interrupted connection. The error *... connection failure ...* could indicate [Too many simultaneous connections](#user-content-faq23).