diff --git a/FAQ.md b/FAQ.md
index d0d7a4e42d..3194e73b4e 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -4061,6 +4061,7 @@ The confusing Microsoft specific server error *User is authenticated but not con
 * The wrong account was selected in the Microsoft account selector, for example an account with a different email address or a personal instead of a business account
 * An ad blocker or DNS changer is being used
 * Devices in another time zone are connected to the same account
+* A security policy is blocking the login, for example because only specific network connections are allowed
 * There is a problem with the Exchange server license: it might be expired or for another server edition
 * An alias email address is being used as username instead of the primary email address
 * An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*