From db0c857e29e668e98cdac48d1f000e55c3bc90e7 Mon Sep 17 00:00:00 2001 From: M66B Date: Wed, 19 Jun 2019 09:24:54 +0200 Subject: [PATCH] Added FAQ --- FAQ.md | 14 ++++++++++++++ 1 file changed, 14 insertions(+) diff --git a/FAQ.md b/FAQ.md index 83de85b51a..70c9bf9370 100644 --- a/FAQ.md +++ b/FAQ.md @@ -182,6 +182,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi * [(107) How do I used colored stars?](#user-content-faq107) * [(108) Can you add permanently delete messages from any folder?](#user-content-faq108) * [(109) Why is 'select account' available in official versions only?](#user-content-faq109) +* [(110) Why are (some) messages empty and/or attachments corrupted?](#user-content-faq110) [I have another question.](#support) @@ -1813,6 +1814,19 @@ In older versions this was possible, but it will now result in the error *UNREGI
+ +**(110) Why are (some) messages empty and/or attachments corrupt?** + +Empty messages and/or corrupt attachments are probably being caused by a bug in the server software. +Older Microsoft Exchange software is known to cause this problem. +Mostly you can workaround this by disabling *Partial fetch* in the advanced account settings. + +After disabling this setting, you can use the message 'more' (three dots) menu to 'resync' empty messages. +Alternatively, you can *Delete local messages* by long pressing the folder(s) in the folder list and synchronize all messages again. + +
+ + ## Support If you have another question, want to request a feature or report a bug, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).