From c8e07fc9e2fb327d72304b63eb456834f8155e58 Mon Sep 17 00:00:00 2001
From: M66B <M66B@users.noreply.github.com>
Date: Thu, 16 Jul 2026 13:34:16 +0200
Subject: [PATCH] Updated FAQ

---
 FAQ.md     | 5 ++++-
 index.html | 5 ++++-
 2 files changed, 8 insertions(+), 2 deletions(-)

diff --git a/FAQ.md b/FAQ.md
index 771ac2e0b7..aa6011cca0 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -4725,9 +4725,12 @@ The confusing Microsoft specific server error *User is authenticated but not con
 **Consumer Outlook/Hotmail/Live account**
 
 * A VPN is being used. Try turning off the VPN.
+* The Outlook account is registered in another country than the current country.
+* The same account is configured in multiple email clients, also on other devices.
+* Multiple Outlook accounts are being used at the same time.
 * IMAP is disabled, which is the default for new Outlook accounts now
 
-To fix this:
+To fix the latter:
 
 * Go to the [Outlook website](https://outlook.live.com/)
 * Tap on the settings wheel at the top right
diff --git a/index.html b/index.html
index e1cfd93cb1..962d7e0f9f 100644
--- a/index.html
+++ b/index.html
@@ -2423,9 +2423,12 @@ $NotDisplayed</code></pre>
 <p><strong>Consumer Outlook/Hotmail/Live account</strong></p>
 <ul>
 <li>A VPN is being used. Try turning off the VPN.</li>
+<li>The Outlook account is registered in another country than the current country.</li>
+<li>The same account is configured in multiple email clients, also on other devices.</li>
+<li>Multiple Outlook accounts are being used at the same time.</li>
 <li>IMAP is disabled, which is the default for new Outlook accounts now</li>
 </ul>
-<p>To fix this:</p>
+<p>To fix the latter:</p>
 <ul>
 <li>Go to the <a href="https://outlook.live.com/">Outlook website</a></li>
 <li>Tap on the settings wheel at the top right</li>