From 5c9b1a313f7207a050dbf6af9eeb2c0a21e887cc Mon Sep 17 00:00:00 2001 From: M66B Date: Wed, 3 Jan 2024 16:46:52 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 3 ++- index.html | 2 +- 2 files changed, 3 insertions(+), 2 deletions(-) diff --git a/FAQ.md b/FAQ.md index 532a1f2480..65f3ff861d 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1505,7 +1505,8 @@ or something between the email server and the app, for example a router or a fir The error *... Connection closed by peer ...* means that the email server actively closed the connection. This might be caused by a not updated Exchange server, see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/) for more information. -The errors *... Read error ...*, *... Write error ...*, *... Read timed out ...*, *... Broken pipe ...* mean that the email server is not responding anymore or that the internet connection is bad. +The errors *... Read error ...* (sometimes combined with *BAD_DECRYPT* / *DECRYPTION_FAILED_OR_BAD_RECORD_MAC*), +*... Write error ...*, *... Read timed out ...*, *... Broken pipe ...* mean that the email server is not responding anymore or that the internet connection is bad. The error *... Connection dropped by server? ...* means that the email server unexpectedly terminated the connection. diff --git a/index.html b/index.html index 6832245081..fa6b568621 100644 --- a/index.html +++ b/index.html @@ -888,7 +888,7 @@ Visit https://aka.ms/smtp_auth_disabled for more information.

The error … Software caused connection abort … means that the email server or something between FairEmail and the email server actively terminated an existing connection. This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode.

The errors … BYE Logging out …, … Connection reset … mean that the email server or something between the email server and the app, for example a router or a firewall (app), actively terminated an existing connection.

The error … Connection closed by peer … means that the email server actively closed the connection. This might be caused by a not updated Exchange server, see here for more information.

-

The errors … Read error …, … Write error …, … Read timed out …, … Broken pipe … mean that the email server is not responding anymore or that the internet connection is bad.

+

The errors … Read error … (sometimes combined with BAD_DECRYPT / DECRYPTION_FAILED_OR_BAD_RECORD_MAC), … Write error …, … Read timed out …, … Broken pipe … mean that the email server is not responding anymore or that the internet connection is bad.

The error … Connection dropped by server? … means that the email server unexpectedly terminated the connection. This sometimes happen when there were too many (simultaneous) connections in a too short time or when a wrong password was used too often. In this case, please make sure your password is correct and disable receiving in the receive settings for about 30 minutes and try again. If needed, see this FAQ about how you can reduce the number of connections.

The error … Unexpected end of zlib input stream … means that not all data was received, possibly due to a bad or interrupted connection.

The error … connection failure … could indicate Too many simultaneous connections.