diff --git a/FAQ.md b/FAQ.md
index 719f1053dd..2ff91fd162 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -3993,9 +3993,9 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an
 
 The confusing Microsoft specific server error *User is authenticated but not connected* might occur if:
 
-* External access was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
-* SMTP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again
-* Access was administratively restricted to specific apps only, like Thunderbird, Evolution, etc., and FairEmail isn't allowed
+* External access is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
+* SMTP is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again
+* Required server components are disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/pop3-imap-owa-activesync-office-365) about enabling IMAP, MAPI, etc.
 * Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround
 * There were too many login attempts in a too short time, for example by using multiple email clients at the same time
 * An ad blocker or DNS changer is being used