From aaf6d7ccf4d3c2c866e6927df7b95c5c9976b138 Mon Sep 17 00:00:00 2001 From: M66B Date: Fri, 15 Nov 2024 08:48:26 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 20 ++++++++++++++++++++ index.html | 16 ++++++++++++++++ 2 files changed, 36 insertions(+) diff --git a/FAQ.md b/FAQ.md index 771e320cca..e16f83fd5e 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1280,6 +1280,10 @@ Using the search index is a pro feature.
+In the case of the error '*User is authenticated but not connected*', please see [this FAQ](#faq139). + +
+ > > **IMPORTANT: If you came here via a warning in the app, you MUST take action!** > @@ -4539,6 +4543,22 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an The confusing Microsoft specific server error *User is authenticated but not connected* might occur if: +**Consumer Outlook/Hotmail/Live account** + +* IMAP is disabled, which is the default for new Outlook accounts now + +To fix this: + +* Go to the [Outlook website](https://outlook.live.com/) +* Tap on the settings wheel at the top right +* Select '*Mail*' +* Select '*Forwarding and IMAP*' +* In the section '*POP and IMAP*' enable '*Let devices and apps use IMAP*' + +
+ +**Corporate, education, etc. account** + * External access is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again * Access by third-party apps is administratively disabled or allowed for specific apps only * IMAP is administratively disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/pop3-and-imap4/enable-or-disable-pop3-or-imap4-access) about how an administrator can enable it again diff --git a/index.html b/index.html index 17f31b6183..ca45832580 100644 --- a/index.html +++ b/index.html @@ -839,6 +839,8 @@ keyword:<keyword>

(14) How can I set up an Outlook / Live / Hotmail account?

🌎 Google Translate


+

In the case of the error β€˜User is authenticated but not connected’, please see this FAQ.

+


IMPORTANT: If you came here via a warning in the app, you MUST take action!

IMPORTANT: Microsoft seems to disable (app) passwords ahead of schedule for more and more accounts, resulting in β€œAuthentication failed” error messages.

@@ -2327,6 +2329,20 @@ $NotDisplayed

(139) How do I fix β€˜User is authenticated but not connected’?

🌎 Google Translate

The confusing Microsoft specific server error User is authenticated but not connected might occur if:

+

Consumer Outlook/Hotmail/Live account

+ +

To fix this:

+ +


+

Corporate, education, etc. account