From a97e189263a268d9d88f3db2bd0b7e88382610dc Mon Sep 17 00:00:00 2001 From: M66B Date: Thu, 6 Jan 2022 15:24:53 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 9 ++++----- 1 file changed, 4 insertions(+), 5 deletions(-) diff --git a/FAQ.md b/FAQ.md index ac25bfad4f..225aa44d40 100644 --- a/FAQ.md +++ b/FAQ.md @@ -3683,15 +3683,13 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an 🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq139) -In fact this Microsoft Exchange specific error is an incorrect error message caused by a bug in older Exchange server software. - -The error *User is authenticated but not connected* might occur if: +The confusing server error *User is authenticated but not connected* might occur if: +* External access was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again +* SMTP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again * Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround -* The account password was changed: changing it in FairEmail too should fix the problem * An alias email address is being used as username instead of the primary email address * An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias* -* IMAP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) how an administrator can enable it again The shared mailbox alias will mostly be the email address of the shared account, like this: @@ -3706,6 +3704,7 @@ The Outlook/Office 365 quick setup wizard supports setting up shared mailboxes. When using a shared mailbox, you might want to enable the option *Synchronize shared folder lists* in the receive settings. Sometimes it helps to use the *Other provider* wizard instead of the *Outlook/Office 365* wizard. +You might need an app password for this, please see [this FAQ](#user-content-faq14).