From a00890ea479dad128b934c3f601e4b13665e7f46 Mon Sep 17 00:00:00 2001 From: M66B Date: Tue, 24 Jan 2023 18:21:21 +0100 Subject: [PATCH] Revert "Fixed anchor location" This reverts commit 738993e01aa226329cad0c7052abad6f93aabe98. --- FAQ.md | 968 ++++++++++++++++++++++++++++----------------------------- 1 file changed, 484 insertions(+), 484 deletions(-) diff --git a/FAQ.md b/FAQ.md index 87e09963da..acf15fb352 100644 --- a/FAQ.md +++ b/FAQ.md @@ -4,16 +4,16 @@ 🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https%3A%2F%2Fgithub.com%2FM66B%2FFairEmail%2Fblob%2Fmaster%2FFAQ.md) 🇬🇧 If you have a question, please check the following frequently asked questions first. -[At the bottom](#quick-support), +[At the bottom](#user-content-quick-support), you can find out how to ask other questions, request features, and report bugs. You will receive an answer in your own language. 🇩🇪 Wenn Sie eine Frage haben, überprüfen Sie bitte zuerst die folgenden häufig gestellten Fragen. -[Unten](#quick-support) erfahren Sie, wie Sie andere Fragen stellen, Funktionen anfordern und Fehler melden können. +[Unten](#user-content-quick-support) erfahren Sie, wie Sie andere Fragen stellen, Funktionen anfordern und Fehler melden können. Sie erhalten eine Antwort in Ihrer eigenen Sprache. 🇫🇷 Si vous avez une question, veuillez d'abord vérifier les questions fréquemment posées suivantes. -[En bas](#quick-support), vous pouvez découvrir comment poser d'autres questions, demander des fonctionnalités et signaler des bogues. +[En bas](#user-content-quick-support), vous pouvez découvrir comment poser d'autres questions, demander des fonctionnalités et signaler des bogues. Vous recevrez une réponse dans votre propre langue. ## Tutorials @@ -22,16 +22,16 @@ Please [see here](https://github.com/M66B/FairEmail/tree/master/tutorials) for t ## Index -* [Authorizing accounts](#authorizing-accounts) -* [How to ...?](#howto) -* [Known problems](#known-problems) -* [Planned features](#planned-features) -* [Frequently Asked Questions](#frequently-asked-questions) (FAQ) -* [Get support](#get-support) +* [Authorizing accounts](#user-content-authorizing-accounts) +* [How to ...?](#user-content-howto) +* [Known problems](#user-content-known-problems) +* [Planned features](#user-content-planned-features) +* [Frequently Asked Questions](#user-content-frequently-asked-questions) (FAQ) +* [Get support](#user-content-get-support)

Authorizing accounts

-🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23authorizing-accounts) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-authorizing-accounts) In most cases, the quick setup wizard will be able to automatically identify the correct configuration. @@ -46,13 +46,13 @@ for instance when two-factor authentication is enabled. For authorizing: -* Gmail / G suite, see [question 6](#faq6) -* Outlook / Live / Hotmail, see [question 14](#faq14) -* Office 365, see [question 156](#faq156) -* Microsoft Exchange, see [question 8](#faq8) -* Yahoo, AOL and Sky, see [question 88](#faq88) -* Apple iCloud, see [question 148](#faq148) ([German](https://support.apple.com/de-de/HT204397)) -* Free.fr, see [question 157](#faq157) +* Gmail / G suite, see [question 6](#user-content-faq6) +* Outlook / Live / Hotmail, see [question 14](#user-content-faq14) +* Office 365, see [question 156](#user-content-faq156) +* Microsoft Exchange, see [question 8](#user-content-faq8) +* Yahoo, AOL and Sky, see [question 88](#user-content-faq88) +* Apple iCloud, see [question 148](#user-content-faq148) ([German](https://support.apple.com/de-de/HT204397)) +* Free.fr, see [question 157](#user-content-faq157) * Posteo: please check if [additional email account protection](https://posteo.de/en/help/activating-additional-email-account-protection) ([German](https://posteo.de/hilfe/zusaetzlichen-postfachschutz-deaktivieren)) isn't enabled * Web.de: please check if [IMAP is enabled](https://hilfe.web.de/pop-imap/imap/imap-serverdaten.html) * Web.de: with two factor authentication you'll need to use [an app password](https://web.de/email/sicherheit/zwei-faktor-authentifizierung/) @@ -63,18 +63,18 @@ For authorizing: * Yandex: please check if [IMAP is enabled](https://yandex.com/support/mail/mail-clients/others.html) * Comcast/Xfinity: please check if [third part email access](https://www.xfinity.com/support/articles/third-party-email-access) is enabled -Please see [here](#faq22) for common error messages and solutions. +Please see [here](#user-content-faq22) for common error messages and solutions. Related questions: -* [Is OAuth supported?](#faq111) -* [Why is ActiveSync ™ not supported?](#faq133) +* [Is OAuth supported?](#user-content-faq111) +* [Why is ActiveSync ™ not supported?](#user-content-faq133) ## How to ...? -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23howto) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-howto) * Change the account name: (Main) Settings, tap Manual setup, tap Accounts, tap account * Change the swipe left/right target: (Main) Settings, tab page Behavior, Set swipe actions (*) @@ -89,8 +89,8 @@ Related questions: * Delete an account/identity: (Main) Settings, tap Manual setup, tap Accounts/Identities, tap the account/identity, trash icon top right * Delete a folder: long press the folder in the folder list, Edit properties, trash icon top right * Undo send: Outbox, swipe the message in the list left or right -* Delete a contact: please [see this FAQ](#faq171) -* Store sent messages in the inbox: please [see this FAQ](#faq142) +* Delete a contact: please [see this FAQ](#user-content-faq171) +* Store sent messages in the inbox: please [see this FAQ](#user-content-faq142) * Change system folders: (Main) Settings, tap Manual setup, tap Accounts, tap account, at the bottom * Export/import settings: (Main) Settings, navigation (left side) menu @@ -98,7 +98,7 @@ Related questions:

Known problem

-🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23known-problems) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-known-problems) * ~~A [bug in Android 5.1 and 6](https://issuetracker.google.com/issues/37054851) causes apps to sometimes show a wrong time format. Toggling the Android setting *Use 24-hour format* might temporarily solve the issue. A workaround was added.~~ * ~~A [bug in Google Drive](https://issuetracker.google.com/issues/126362828) causes files exported to Google Drive to be empty. Google has fixed this.~~ @@ -112,7 +112,7 @@ Related questions: * ~~The folder selector sometimes shows no folders for yet unknown reasons. This seems to be fixed.~~ * ~~A [bug in AndroidX](https://issuetracker.google.com/issues/64729576) makes it hard to grap the fast scroller. A workaround was added.~~ * ~~Encryption with YubiKey results into an infinite loop. This seems to be caused by a [bug in OpenKeychain](https://github.com/open-keychain/open-keychain/issues/2507).~~ -* A preview of a message text doesn't (always) appear on Samsung watches because [setLocalOnly](https://developer.android.com/reference/androidx/core/app/NotificationCompat.Builder.html#setLocalOnly(boolean)) seem to be ignored. Message preview texts are known to be displayed correctly on Pebble 2, Fitbit Charge 3, Mi band 3, and Xiaomi Amazfit BIP wearables. See also [this FAQ](#faq126). +* A preview of a message text doesn't (always) appear on Samsung watches because [setLocalOnly](https://developer.android.com/reference/androidx/core/app/NotificationCompat.Builder.html#setLocalOnly(boolean)) seem to be ignored. Message preview texts are known to be displayed correctly on Pebble 2, Fitbit Charge 3, Mi band 3, and Xiaomi Amazfit BIP wearables. See also [this FAQ](#user-content-faq126). * A [bug in Android 6.0](https://issuetracker.google.com/issues/37068143) causes a crash with *... Invalid offset: ... Valid range is ...* when text is selected and tapping outside of the selected text. This bug has been fixed in Android 6.0.1. * Internal (anchor) links will not work because original messages are shown in an embedded WebView in a scrolling view (the conversation list). This is an Android limitation which cannot be fixed or worked around. * Language detection [is not working anymore](https://issuetracker.google.com/issues/173337263) on Pixel devices with (upgraded to?) Android 11 @@ -160,7 +160,7 @@ The cause might be [changes in Android 7 Nougat](https://ericsink.com/entries/sq

Planned features

-🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23planned-features) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-planned-features) * ✔ ~~Synchronize on demand (manual)~~ * ✔ ~~Semi-automatic encryption~~ @@ -199,202 +199,202 @@ Anything on this list is in random order and *might* be added in the near future

Frequently Asked Questions

-🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23frequently-asked-questions) - -* [(1) Which permissions are needed and why?](#faq1) -* [(2) Why is there a permanent notification shown?](#faq2) -* [(3) What are operations and why are they pending?](#faq3) -* [(4) How can I use an invalid security certificate / empty password / plain text connection?](#faq4) -* [(5) How can I customize the message view?](#faq5) -* [(6) How can I login to Gmail / G suite?](#faq6) -* [(7) Why are sent messages not appearing (directly) in the sent folder?](#faq7) -* [(8) Can I use a Microsoft Exchange account?](#faq8) -* [(9) What are identities / how do I add an alias?](#faq9) -* [~~(11) Why is POP not supported?~~](#faq11) -* [~~(10) What does 'UIDPLUS not supported' mean?~~](#faq10) -* [(12) How does encryption/decryption work?](#faq12) -* [(13) How does search on device/server work?](#faq13) -* [(14) How can I set up an Outlook / Live / Hotmail account?](#faq14) -* [(15) Why does the message text keep loading?](#faq15) -* [(16) Why are messages not being synchronized?](#faq16) -* [~~(17) Why does manual synchronize not work?~~](#faq17) -* [(18) Why is the message preview not always shown?](#faq18) -* [(19) Why are the pro features so expensive?](#faq19) -* [(20) Can I get a refund?](#faq20) -* [(21) How do I enable the notification light?](#faq21) -* [(22) What does account/folder error ... mean?](#faq22) -* [(23) Why do I get alert ...?](#faq23) -* [(24) What is browse messages on the server?](#faq24) -* [(25) Why can't I select/open/save an image, attachment or a file?](#faq25) -* [(26) Can I help to translate FairEmail in my own language?](#faq26) -* [(27) How can I distinguish between embedded and external images?](#faq27) -* [(28) How can I manage status bar notifications?](#faq28) -* [(29) How can I get new message notifications for other folders?](#faq29) -* [(30) How can I use the provided quick settings?](#faq30) -* [(31) How can I use the provided shortcuts?](#faq31) -* [(32) How can I check if reading email is really safe?](#faq32) -* [(33) Why are edited sender addresses not working?](#faq33) -* [(34) How are identities matched?](#faq34) -* [(35) Why should I be careful with viewing images, attachments, the original message, and opening links?](#faq35) -* [(36) How are settings files encrypted?](#faq36) -* [(37) How are passwords stored?](#faq37) -* [(39) How can I reduce the battery usage of FairEmail?](#faq39) -* [(40) How can I reduce the data usage of FairEmail?](#faq40) -* [(41) How can I fix the error 'Handshake failed'?](#faq41) -* [(42) Can you add a new provider to the list of providers?](#faq42) -* [(43) Can you show the original ...?](#faq43) -* [(44) Can you show contact photos / identicons in the sent folder?](#faq44) -* [(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!'?](#faq45) -* [(46) Why does the message list keep refreshing?](#faq46) -* [(47) How do I solve the error 'No primary account or no drafts folder'?](#faq47) -* [~~(48) How do I solve the error 'No primary account or no archive folder'?~~](#faq48) -* [(49) How do I fix 'An outdated app sent a file path instead of a file stream'?](#faq49) -* [(50) Can you add an option to synchronize all messages?](#faq50) -* [(51) How are folders sorted?](#faq51) -* [(52) Why does it take some time to reconnect to an account?](#faq52) -* [(53) Can you stick the message action bar to the top/bottom?](#faq53) -* [~~(54) How do I use a namespace prefix?~~](#faq54) -* [(55) How can I mark all messages as read / move or delete all messages?](#faq55) -* [(56) Can you add support for JMAP?](#faq56) -* [(57) Can I use HTML in signatures?](#faq57) -* [(58) What does an open/closed email icon mean?](#faq58) -* [(59) Can original messages be opened in the browser?](#faq59) -* [(60) Did you known ...?](#faq60) -* [(61) Why are some messages shown dimmed?](#faq61) -* [(62) Which authentication methods are supported?](#faq62) -* [(63) How are images resized for displaying on screens?](#faq63) -* [~~(64) Can you add custom actions for swipe left/right?~~](#faq64) -* [(65) Why are some attachments shown dimmed?](#faq65) -* [(66) Is FairEmail available in the Google Play Family Library?](#faq66) -* [(67) How can I snooze conversations?](#faq67) -* [~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~](#faq68) -* [(69) Can you add auto scroll up on new message?](#faq69) -* [(70) When will messages be auto expanded?](#faq70) -* [(71) How do I use filter rules?](#faq71) -* [(72) What are primary accounts/identities?](#faq72) -* [(73) Is moving messages across accounts safe/efficient?](#faq73) -* [(74) Why do I see duplicate messages?](#faq74) -* [(75) Can you make an iOS, Windows, Linux, etc version?](#faq75) -* [(76) What does 'Clear local messages' do?](#faq76) -* [(77) Why are messages sometimes shown with a small delay?](#faq77) -* [(78) How do I use schedules?](#faq78) -* [(79) How do I use synchronize on demand (manual)?](#faq79) -* [~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE'?~~](#faq80) -* [(81) Can you make the background of the original message view dark in dark themes?](#faq81) -* [(82) What is a tracking image?](#faq82) -* [(84) What are local contacts for?](#faq84) -* [(85) Why is an identity not available?](#faq85) -* [~~(86) What are 'extra privacy features'?~~](#faq86) -* [(87) What does 'invalid credentials' mean?](#faq87) -* [(88) How can I use a Yahoo/AT&T, AOL or Sky account?](#faq88) -* [(89) How can I send plain text only messages?](#faq89) -* [(90) Why are some texts linked while not being a link?](#faq90) -* [~~(91) Can you add periodical synchronization to save battery power?~~](#faq91) -* [(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?](#faq92) -* [(93) Can you allow installation/data storage on external storage media (sdcard)?](#faq93) -* [(94) What does the red/orange stripe at the end of the header mean?](#faq94) -* [(95) Why are not all apps shown when selecting an attachment or image?](#faq95) -* [(96) Where can I find the IMAP and SMTP settings?](#faq96) -* [(97) What is 'cleanup'?](#faq97) -* [(98) Why can I still pick contacts after revoking contacts permissions?](#faq98) -* [(99) Can you add a rich text or markdown editor?](#faq99) -* [(100) How can I synchronize Gmail categories?](#faq100) -* [(101) What does the blue/orange dot at the bottom of the conversations mean?](#faq101) -* [(102) How can I enable auto rotation of images?](#faq102) -* [(103) How can I record audio?](#faq158) -* [(104) What do I need to know about error reporting?](#faq104) -* [(105) How does the roam-like-at-home option work?](#faq105) -* [(106) Which launchers can show a badge count with the number of unread messages?](#faq106) -* [(107) How do I use colored stars?](#faq107) -* [~~(108) Can you add permanently delete messages from any folder?~~](#faq108) -* [~~(109) Why is 'select account' available in official versions only?~~](#faq109) -* [(110) Why are (some) messages empty and/or attachments corrupted?](#faq110) -* [(111) Is OAuth supported?](#faq111) -* [(112) Which email provider do you recommend?](#faq112) -* [(113) How does biometric authentication work?](#faq113) -* [(114) Can you add an import for the settings of other email apps?](#faq114) -* [~~(115) Can you add email address chips?~~](#faq115) -* [~~(116) How can I show images in messages from trusted senders by default?~~](#faq116) -* [(117) How can I restore a purchase (on another device) ?](#faq117) -* [(118) What does 'Remove tracking parameters' exactly?](#faq118) -* [~~(119) Can you add colors to the unified inbox widget?~~](#faq119) -* [(120) Why are new message notifications not removed on opening the app?](#faq120) -* [(121) How are messages grouped into a conversation?](#faq121) -* [~~(122) Why is the recipient name/email address show with a warning color?~~](#faq122) -* [(123) What will happen when FairEmail cannot connect to an email server?](#faq123) -* [(124) Why do I get 'Message too large or too complex to display'?](#faq124) -* [(125) What are the current experimental features?](#faq125) -* [(126) Can message previews be sent to my wearable?](#faq126) -* [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#faq127) -* [(128) How can I reset asked questions, for example to show images?](#faq128) -* [(129) Are ProtonMail, Tutanota, etc supported?](#faq129) -* [(130) What does message error ... mean?](#faq130) -* [(131) Can you change the direction for swiping to previous/next message?](#faq131) -* [(132) Why are new message notifications silent?](#faq132) -* [(133) Why is ActiveSync ™ not supported?](#faq133) -* [(134) Can you add leave messages on the server?](#faq134) -* [(135) Why are trashed messages and drafts shown in conversations?](#faq135) -* [(136) How can I delete an account/identity/folder?](#faq136) -* [(137) How can I reset 'Don't ask again'?](#faq137) -* [(138) Can you add calendar/contact/tasks/notes management?](#faq138) -* [(139) How do I fix 'User is authenticated but not connected'?](#faq139) -* [(140) Why does the message text contain strange characters?](#faq140) -* [(141) How can I fix 'A drafts folder is required to send messages'?](#faq141) -* [(142) How can I store sent messages in the inbox?](#faq142) -* [~~(143) Can you add a trash folder for POP3 accounts?~~](#faq143) -* [(144) How can I record voice notes?](#faq144) -* [(145) How can I set a notification sound for an account, folder, sender or condition?](#faq145) -* [(146) How can I fix incorrect message times?](#faq146) -* [(147) What should I know about third party versions?](#faq147) -* [(148) How can I use an Apple iCloud account?](#faq148) -* [(149) How does the unread message count widget work?](#faq149) -* [(150) Can you add cancelling calendar invites?](#faq150) -* [(151) Can you add backup/restore of messages?](#faq151) -* [(152) How can I insert a contact group?](#faq152) -* [(153) Why does permanently deleting Gmail message not work?](#faq153) -* [~~(154) Can you add favicons as contact photos?~~](#faq154) -* [(155) What is a winmail.dat file?](#faq155) -* [(156) How can I set up an Office 365 account?](#faq156) -* [(157) How can I set up an Free.fr account?](#faq157) -* [(158) Which camera / audio recorder do you recommend?](#faq158) -* [(159) What are Disconnect's tracker protection lists?](#faq159) -* [(160) Can you add permanent deletion of messages without confirmation?](#faq160) -* [(161) Can you add a setting to change the primary and accent color?](#faq161) -* [(162) Is IMAP NOTIFY supported?](#faq162) -* [(163) What is message classification?](#faq163) -* [(164) Can you add customizable themes?](#faq164) -* [(165) Is Android Auto supported?](#faq165) -* [(166) Can I snooze a message across multiple devices?](#faq166) -* [(167) How can I use DeepL?](#faq167) -* [(168) What is a spam block list?](#faq168) -* [(169) Why does the app not start automatically?](#faq169) -* [(170) Why can't folders be created with POP3?](#faq170) -* [(171) How can I delete a contact?](#faq171) -* [(172) How can I import contacts?](#faq172) -* [(173) What is the difference between Play store / GitHub / F-Droid version?](#faq173) -* [(174) Is auto discovery supported?](#faq174) -* [(175) Why should battery optimizations be disabled?](#faq175) -* [(176) When will a message be considered safely transported?](#faq176) -* [(177) What does 'Sensitivity' mean?](#faq177) -* [(178) Why are widgets not updating?](#faq178) -* [(179) What are reply templates?](#faq179) -* [(180) How do I use LanguageTool?](#faq180) -* [(181) How do I use VirusTotal?](#faq181) -* [(182) How can I select how a link should be opened?](#faq182) -* [(183) How do I use Send?](#faq183) -* [(184) How do I password protect content?](#faq184) -* [(185) Can I install FairEmail on Windows?](#faq185) -* [(186) How can I let the app auto store iCalendar invitations?](#faq186) -* [(187) Are colored stars synchronized across devices?](#faq187) -* [(188) Why is Google backup disabled?](#faq188) -* [(189) What is cloud sync?](#faq189) - -[I have another question.](#get-support) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-frequently-asked-questions) + +* [(1) Which permissions are needed and why?](#user-content-faq1) +* [(2) Why is there a permanent notification shown?](#user-content-faq2) +* [(3) What are operations and why are they pending?](#user-content-faq3) +* [(4) How can I use an invalid security certificate / empty password / plain text connection?](#user-content-faq4) +* [(5) How can I customize the message view?](#user-content-faq5) +* [(6) How can I login to Gmail / G suite?](#user-content-faq6) +* [(7) Why are sent messages not appearing (directly) in the sent folder?](#user-content-faq7) +* [(8) Can I use a Microsoft Exchange account?](#user-content-faq8) +* [(9) What are identities / how do I add an alias?](#user-content-faq9) +* [~~(11) Why is POP not supported?~~](#user-content-faq11) +* [~~(10) What does 'UIDPLUS not supported' mean?~~](#user-content-faq10) +* [(12) How does encryption/decryption work?](#user-content-faq12) +* [(13) How does search on device/server work?](#user-content-faq13) +* [(14) How can I set up an Outlook / Live / Hotmail account?](#user-content-faq14) +* [(15) Why does the message text keep loading?](#user-content-faq15) +* [(16) Why are messages not being synchronized?](#user-content-faq16) +* [~~(17) Why does manual synchronize not work?~~](#user-content-faq17) +* [(18) Why is the message preview not always shown?](#user-content-faq18) +* [(19) Why are the pro features so expensive?](#user-content-faq19) +* [(20) Can I get a refund?](#user-content-faq20) +* [(21) How do I enable the notification light?](#user-content-faq21) +* [(22) What does account/folder error ... mean?](#user-content-faq22) +* [(23) Why do I get alert ...?](#user-content-faq23) +* [(24) What is browse messages on the server?](#user-content-faq24) +* [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25) +* [(26) Can I help to translate FairEmail in my own language?](#user-content-faq26) +* [(27) How can I distinguish between embedded and external images?](#user-content-faq27) +* [(28) How can I manage status bar notifications?](#user-content-faq28) +* [(29) How can I get new message notifications for other folders?](#user-content-faq29) +* [(30) How can I use the provided quick settings?](#user-content-faq30) +* [(31) How can I use the provided shortcuts?](#user-content-faq31) +* [(32) How can I check if reading email is really safe?](#user-content-faq32) +* [(33) Why are edited sender addresses not working?](#user-content-faq33) +* [(34) How are identities matched?](#user-content-faq34) +* [(35) Why should I be careful with viewing images, attachments, the original message, and opening links?](#user-content-faq35) +* [(36) How are settings files encrypted?](#user-content-faq36) +* [(37) How are passwords stored?](#user-content-faq37) +* [(39) How can I reduce the battery usage of FairEmail?](#user-content-faq39) +* [(40) How can I reduce the data usage of FairEmail?](#user-content-faq40) +* [(41) How can I fix the error 'Handshake failed'?](#user-content-faq41) +* [(42) Can you add a new provider to the list of providers?](#user-content-faq42) +* [(43) Can you show the original ...?](#user-content-faq43) +* [(44) Can you show contact photos / identicons in the sent folder?](#user-content-faq44) +* [(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!'?](#user-content-faq45) +* [(46) Why does the message list keep refreshing?](#user-content-faq46) +* [(47) How do I solve the error 'No primary account or no drafts folder'?](#user-content-faq47) +* [~~(48) How do I solve the error 'No primary account or no archive folder'?~~](#user-content-faq48) +* [(49) How do I fix 'An outdated app sent a file path instead of a file stream'?](#user-content-faq49) +* [(50) Can you add an option to synchronize all messages?](#user-content-faq50) +* [(51) How are folders sorted?](#user-content-faq51) +* [(52) Why does it take some time to reconnect to an account?](#user-content-faq52) +* [(53) Can you stick the message action bar to the top/bottom?](#user-content-faq53) +* [~~(54) How do I use a namespace prefix?~~](#user-content-faq54) +* [(55) How can I mark all messages as read / move or delete all messages?](#user-content-faq55) +* [(56) Can you add support for JMAP?](#user-content-faq56) +* [(57) Can I use HTML in signatures?](#user-content-faq57) +* [(58) What does an open/closed email icon mean?](#user-content-faq58) +* [(59) Can original messages be opened in the browser?](#user-content-faq59) +* [(60) Did you known ...?](#user-content-faq60) +* [(61) Why are some messages shown dimmed?](#user-content-faq61) +* [(62) Which authentication methods are supported?](#user-content-faq62) +* [(63) How are images resized for displaying on screens?](#user-content-faq63) +* [~~(64) Can you add custom actions for swipe left/right?~~](#user-content-faq64) +* [(65) Why are some attachments shown dimmed?](#user-content-faq65) +* [(66) Is FairEmail available in the Google Play Family Library?](#user-content-faq66) +* [(67) How can I snooze conversations?](#user-content-faq67) +* [~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~](#user-content-faq68) +* [(69) Can you add auto scroll up on new message?](#user-content-faq69) +* [(70) When will messages be auto expanded?](#user-content-faq70) +* [(71) How do I use filter rules?](#user-content-faq71) +* [(72) What are primary accounts/identities?](#user-content-faq72) +* [(73) Is moving messages across accounts safe/efficient?](#user-content-faq73) +* [(74) Why do I see duplicate messages?](#user-content-faq74) +* [(75) Can you make an iOS, Windows, Linux, etc version?](#user-content-faq75) +* [(76) What does 'Clear local messages' do?](#user-content-faq76) +* [(77) Why are messages sometimes shown with a small delay?](#user-content-faq77) +* [(78) How do I use schedules?](#user-content-faq78) +* [(79) How do I use synchronize on demand (manual)?](#user-content-faq79) +* [~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE'?~~](#user-content-faq80) +* [(81) Can you make the background of the original message view dark in dark themes?](#user-content-faq81) +* [(82) What is a tracking image?](#user-content-faq82) +* [(84) What are local contacts for?](#user-content-faq84) +* [(85) Why is an identity not available?](#user-content-faq85) +* [~~(86) What are 'extra privacy features'?~~](#user-content-faq86) +* [(87) What does 'invalid credentials' mean?](#user-content-faq87) +* [(88) How can I use a Yahoo/AT&T, AOL or Sky account?](#user-content-faq88) +* [(89) How can I send plain text only messages?](#user-content-faq89) +* [(90) Why are some texts linked while not being a link?](#user-content-faq90) +* [~~(91) Can you add periodical synchronization to save battery power?~~](#user-content-faq91) +* [(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?](#user-content-faq92) +* [(93) Can you allow installation/data storage on external storage media (sdcard)?](#user-content-faq93) +* [(94) What does the red/orange stripe at the end of the header mean?](#user-content-faq94) +* [(95) Why are not all apps shown when selecting an attachment or image?](#user-content-faq95) +* [(96) Where can I find the IMAP and SMTP settings?](#user-content-faq96) +* [(97) What is 'cleanup'?](#user-content-faq97) +* [(98) Why can I still pick contacts after revoking contacts permissions?](#user-content-faq98) +* [(99) Can you add a rich text or markdown editor?](#user-content-faq99) +* [(100) How can I synchronize Gmail categories?](#user-content-faq100) +* [(101) What does the blue/orange dot at the bottom of the conversations mean?](#user-content-faq101) +* [(102) How can I enable auto rotation of images?](#user-content-faq102) +* [(103) How can I record audio?](#user-content-faq158) +* [(104) What do I need to know about error reporting?](#user-content-faq104) +* [(105) How does the roam-like-at-home option work?](#user-content-faq105) +* [(106) Which launchers can show a badge count with the number of unread messages?](#user-content-faq106) +* [(107) How do I use colored stars?](#user-content-faq107) +* [~~(108) Can you add permanently delete messages from any folder?~~](#user-content-faq108) +* [~~(109) Why is 'select account' available in official versions only?~~](#user-content-faq109) +* [(110) Why are (some) messages empty and/or attachments corrupted?](#user-content-faq110) +* [(111) Is OAuth supported?](#user-content-faq111) +* [(112) Which email provider do you recommend?](#user-content-faq112) +* [(113) How does biometric authentication work?](#user-content-faq113) +* [(114) Can you add an import for the settings of other email apps?](#user-content-faq114) +* [~~(115) Can you add email address chips?~~](#user-content-faq115) +* [~~(116) How can I show images in messages from trusted senders by default?~~](#user-content-faq116) +* [(117) How can I restore a purchase (on another device) ?](#user-content-faq117) +* [(118) What does 'Remove tracking parameters' exactly?](#user-content-faq118) +* [~~(119) Can you add colors to the unified inbox widget?~~](#user-content-faq119) +* [(120) Why are new message notifications not removed on opening the app?](#user-content-faq120) +* [(121) How are messages grouped into a conversation?](#user-content-faq121) +* [~~(122) Why is the recipient name/email address show with a warning color?~~](#user-content-faq122) +* [(123) What will happen when FairEmail cannot connect to an email server?](#user-content-faq123) +* [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124) +* [(125) What are the current experimental features?](#user-content-faq125) +* [(126) Can message previews be sent to my wearable?](#user-content-faq126) +* [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#user-content-faq127) +* [(128) How can I reset asked questions, for example to show images?](#user-content-faq128) +* [(129) Are ProtonMail, Tutanota, etc supported?](#user-content-faq129) +* [(130) What does message error ... mean?](#user-content-faq130) +* [(131) Can you change the direction for swiping to previous/next message?](#user-content-faq131) +* [(132) Why are new message notifications silent?](#user-content-faq132) +* [(133) Why is ActiveSync ™ not supported?](#user-content-faq133) +* [(134) Can you add leave messages on the server?](#user-content-faq134) +* [(135) Why are trashed messages and drafts shown in conversations?](#user-content-faq135) +* [(136) How can I delete an account/identity/folder?](#user-content-faq136) +* [(137) How can I reset 'Don't ask again'?](#user-content-faq137) +* [(138) Can you add calendar/contact/tasks/notes management?](#user-content-faq138) +* [(139) How do I fix 'User is authenticated but not connected'?](#user-content-faq139) +* [(140) Why does the message text contain strange characters?](#user-content-faq140) +* [(141) How can I fix 'A drafts folder is required to send messages'?](#user-content-faq141) +* [(142) How can I store sent messages in the inbox?](#user-content-faq142) +* [~~(143) Can you add a trash folder for POP3 accounts?~~](#user-content-faq143) +* [(144) How can I record voice notes?](#user-content-faq144) +* [(145) How can I set a notification sound for an account, folder, sender or condition?](#user-content-faq145) +* [(146) How can I fix incorrect message times?](#user-content-faq146) +* [(147) What should I know about third party versions?](#user-content-faq147) +* [(148) How can I use an Apple iCloud account?](#user-content-faq148) +* [(149) How does the unread message count widget work?](#user-content-faq149) +* [(150) Can you add cancelling calendar invites?](#user-content-faq150) +* [(151) Can you add backup/restore of messages?](#user-content-faq151) +* [(152) How can I insert a contact group?](#user-content-faq152) +* [(153) Why does permanently deleting Gmail message not work?](#user-content-faq153) +* [~~(154) Can you add favicons as contact photos?~~](#user-content-faq154) +* [(155) What is a winmail.dat file?](#user-content-faq155) +* [(156) How can I set up an Office 365 account?](#user-content-faq156) +* [(157) How can I set up an Free.fr account?](#user-content-faq157) +* [(158) Which camera / audio recorder do you recommend?](#user-content-faq158) +* [(159) What are Disconnect's tracker protection lists?](#user-content-faq159) +* [(160) Can you add permanent deletion of messages without confirmation?](#user-content-faq160) +* [(161) Can you add a setting to change the primary and accent color?](#user-content-faq161) +* [(162) Is IMAP NOTIFY supported?](#user-content-faq162) +* [(163) What is message classification?](#user-content-faq163) +* [(164) Can you add customizable themes?](#user-content-faq164) +* [(165) Is Android Auto supported?](#user-content-faq165) +* [(166) Can I snooze a message across multiple devices?](#user-content-faq166) +* [(167) How can I use DeepL?](#user-content-faq167) +* [(168) What is a spam block list?](#user-content-faq168) +* [(169) Why does the app not start automatically?](#user-content-faq169) +* [(170) Why can't folders be created with POP3?](#user-content-faq170) +* [(171) How can I delete a contact?](#user-content-faq171) +* [(172) How can I import contacts?](#user-content-faq172) +* [(173) What is the difference between Play store / GitHub / F-Droid version?](#user-content-faq173) +* [(174) Is auto discovery supported?](#user-content-faq174) +* [(175) Why should battery optimizations be disabled?](#user-content-faq175) +* [(176) When will a message be considered safely transported?](#user-content-faq176) +* [(177) What does 'Sensitivity' mean?](#user-content-faq177) +* [(178) Why are widgets not updating?](#user-content-faq178) +* [(179) What are reply templates?](#user-content-faq179) +* [(180) How do I use LanguageTool?](#user-content-faq180) +* [(181) How do I use VirusTotal?](#user-content-faq181) +* [(182) How can I select how a link should be opened?](#user-content-faq182) +* [(183) How do I use Send?](#user-content-faq183) +* [(184) How do I password protect content?](#user-content-faq184) +* [(185) Can I install FairEmail on Windows?](#user-content-faq185) +* [(186) How can I let the app auto store iCalendar invitations?](#user-content-faq186) +* [(187) Are colored stars synchronized across devices?](#user-content-faq187) +* [(188) Why is Google backup disabled?](#user-content-faq188) +* [(189) What is cloud sync?](#user-content-faq189) + +[I have another question.](#user-content-get-support) **(1) Which permissions are needed and why?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq1) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq1) The following Android permissions are **required**: @@ -405,7 +405,7 @@ The following Android permissions are **required**: * *schedule exact alarm* (SCHEDULE_EXACT_ALARM): to use exact alarm scheduling (Android 12 and later), for example to snooze messages * *prevent device from sleeping* (WAKE_LOCK): to keep the device awake while performing actions, like synchronization of messages * *use fingerprint hardware* (USE_FINGERPRINT) and *use biometric hardware* (USE_BIOMETRIC): to use biometric authentication (fingerprint, face unlock, etc) -* *ask to ingore battery optimizations* (REQUEST_IGNORE_BATTERY_OPTIMIZATIONS): to disable battery optimizations, please see [this FAQ](#faq175) for more information +* *ask to ingore battery optimizations* (REQUEST_IGNORE_BATTERY_OPTIMIZATIONS): to disable battery optimizations, please see [this FAQ](#user-content-faq175) for more information * *allow the app to show notifications* (POST_NOTIFICATIONS): to show new message notifications and (account) warnings and errors (Android 13 and later only) * *Google Play (in-app) billing service* (BILLING): for in-app purchases @@ -415,7 +415,7 @@ The following Android permissions are **optional**: * *read your contacts* (READ_CONTACTS): to auto complete addresses, to show contact photos and [to pick contacts](https://developer.android.com/guide/components/intents-common#PickContactDat) * *find accounts on the device* (GET_ACCOUNTS): to select an account when using the Gmail quick setup -* *read the contents of your shared storage (SD card)* (READ_EXTERNAL_STORAGE): to accept files from other, outdated apps, see also [this FAQ](#faq49) +* *read the contents of your shared storage (SD card)* (READ_EXTERNAL_STORAGE): to accept files from other, outdated apps, see also [this FAQ](#user-content-faq49) * Android 5.1 Lollipop and before: *use accounts on the device* (USE_CREDENTIALS): to select an account when using the Gmail quick setup (not requested on later Android versions) * Android 5.1 Lollipop and before: *Read profile* (READ_PROFILE): to read your name when using the Gmail quick setup (not requested on later Android versions) @@ -424,7 +424,7 @@ On earlier Android versions you will be asked to grant the permissions on instal
-The following permissions are needed to show the count of unread messages as a badge (see also [this FAQ](#faq106)): +The following permissions are needed to show the count of unread messages as a badge (see also [this FAQ](#user-content-faq106)): * *com.sec.android.provider.badge.permission.READ* * *com.sec.android.provider.badge.permission.WRITE* @@ -457,7 +457,7 @@ only suggesting contacts won't work without contacts permissions. **(2) Why is there a permanent notification shown?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq2) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq2) *If you came here by clicking on the "monitoring" notification, you should know that the next click will open the unified inbox.* @@ -471,7 +471,7 @@ However, you can disable the notification yourself, without side effects, via th * Android 7 Nougat and before: enabled *Use background service to synchronize messages*, but be sure to read the remark below the setting first You can also switch to periodically synchronization of messages in the receive settings to remove the notification, but be aware that this might use more battery power. -See [here](#faq39) for more details about battery usage. +See [here](#user-content-faq39) for more details about battery usage. Android 8 Oreo might also show a status bar notification with the text *Apps are running in the background*. Please see [here](https://www.reddit.com/r/Android/comments/7vw7l4/psa_turn_off_background_apps_notification/) about how you can disable this notification. @@ -494,7 +494,7 @@ For your privacy this is not a nice solution ... **(3) What are operations and why are they pending?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq3) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq3) The low priority status bar notification shows the number of pending operations, which can be: @@ -522,14 +522,14 @@ The low priority status bar notification shows the number of pending operations, * *report*: process delivery or read receipt (experimental) Operations are processed only when there is a connection to the email server or when manually synchronizing. -See also [this FAQ](#faq16). +See also [this FAQ](#user-content-faq16).
**(4) How can I use an invalid security certificate / empty password / plain text connection?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq4) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq4) *... Untrusted ... not in certificate ...*
*... Invalid security certificate (Can't verify identity of server) ...*
@@ -596,7 +596,7 @@ If you enable insecure connections, you should connect via private, trusted netw **(5) How can I customize the message view?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq5) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq5) In the three dot overflow menu you can enable or disable or select: @@ -617,8 +617,8 @@ In the display section of the settings you can enable or disable for example: * *Show stars*: to hide stars (favorites) * *Show message preview*: to show 1-4 lines of the message text * *Show address details by default*: to expand the addresses section by default -* *Automatically show original message for known contacts*: to automatically show original messages for contacts on your device, please read [this FAQ](#faq35) -* *Automatically show images for known contacts*: to automatically show images for contacts on your device, please read [this FAQ](#faq35) +* *Automatically show original message for known contacts*: to automatically show original messages for contacts on your device, please read [this FAQ](#user-content-faq35) +* *Automatically show images for known contacts*: to automatically show images for contacts on your device, please read [this FAQ](#user-content-faq35) Note that messages can be previewed only when the message text was downloaded. Larger message texts are not downloaded by default on metered (generally mobile) networks. @@ -634,7 +634,7 @@ Some people ask: **(6) How can I login to Gmail / G suite?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq6) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq6) **FairEmail fully supports OAuth through the quick setup wizard and will continue to work after May 30, please see below what to do if you used your account password to set up an account.** @@ -753,7 +753,7 @@ and [here](https://support.google.com/mail/accounts/answer/78754) for troublesho **(7) Why are sent messages not appearing (directly) in the sent folder?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq7) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq7) Sent messages are normally moved from the outbox to the sent folder as soon as your provider adds sent messages to the sent folder. This requires a sent folder to be selected in the account settings and the sent folder to be set to synchronizing. @@ -776,7 +776,7 @@ Note that this will result in extra internet traffic. **(8) Can I use a Microsoft Exchange account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq8) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq8) Firstly, Exchange *protocol* (EWS) is not the same as Exchange *server* or Exchange *account*. @@ -795,18 +795,18 @@ for the Microsoft documentation about configuring an email client. There is also a section about common connection errors and solutions. Some older Exchange server versions have a bug causing empty message and corrupt attachments. -Please see [this FAQ](#faq110) for a workaround. +Please see [this FAQ](#user-content-faq110) for a workaround. -Please see [this FAQ](#faq133) about ActiveSync ™ support. +Please see [this FAQ](#user-content-faq133) about ActiveSync ™ support. -Please see [this FAQ](#faq111) about OAuth support. +Please see [this FAQ](#user-content-faq111) about OAuth support.
**(9) What are identities / how do I add an alias?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq9) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq9) Identities represent email addresses you are sending *from* via an email (SMTP) server. @@ -824,14 +824,14 @@ if your provider allows this. Considering the email address test@example.org you FairEmail will automatically update the passwords of related identities when you update the password of the associated account or a related identity. -See [this FAQ](#faq33) on editing the username of email addresses. +See [this FAQ](#user-content-faq33) on editing the username of email addresses.
**~~(10) What does 'UIDPLUS not supported' mean?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq10) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq10) ~~The error message *UIDPLUS not supported* means that your email provider does not provide the IMAP [UIDPLUS extension](https://tools.ietf.org/html/rfc4315). This IMAP extension is required to implement two way synchronization, which is not an optional feature. @@ -842,7 +842,7 @@ So, unless your provider can enable this extension, you cannot use FairEmail for **~~(11) Why is POP not supported?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq11) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq11) POP3 is supported! @@ -865,7 +865,7 @@ POP3 is supported! **(12) How does encryption/decryption work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq12) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq12) Communication with email servers is always encrypted, unless you explicitly turned this off. This question is about optional end-to-end encryption with PGP or S/MIME. @@ -1082,7 +1082,7 @@ S/MIME sign/encrypt is a pro feature, but all other PGP and S/MIME operations ar **(13) How does search on device/server work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq13) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq13) You can start searching for messages on sender (from), recipient (to, cc, bcc), subject, keywords or message text by using the magnify glass in the action bar of a folder. You can also search from any app by selecting *Search email* in the copy/paste popup menu. @@ -1182,7 +1182,7 @@ Using the search index is a pro feature. **(14) How can I set up an Outlook / Live / Hotmail account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq14) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq14) > > **Important**: Basic Authentication (=password authentication) [will be turned off from October 1, 2022](https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866). @@ -1227,16 +1227,16 @@ See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app- See [here](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040) for Microsoft's instructions. -Please see [this FAQ](#faq139) for possible causes of the error *... User is authenticated but not connected ...*. +Please see [this FAQ](#user-content-faq139) for possible causes of the error *... User is authenticated but not connected ...*. -For setting up an Office 365 account, please see [this FAQ](#faq156). +For setting up an Office 365 account, please see [this FAQ](#user-content-faq156).
**(15) Why does the message text keep loading?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq15) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq15) The message header and message body are fetched separately from the server. The message text of larger messages is not being pre-fetched on metered connections and will be fetched on demand on expanding a message. @@ -1244,9 +1244,9 @@ The message text will keep loading if there is no connection to the account, see or if there other operations, like synchronizing messages, are being executed. You can check the account and folder list for the account and folder state (see the legend for the meaning of the icons) -and the operation list accessible via the main navigation menu for pending operations (see [this FAQ](#faq3) for the meaning of the operations). +and the operation list accessible via the main navigation menu for pending operations (see [this FAQ](#user-content-faq3) for the meaning of the operations). -If FairEmail is holding off because of prior connectivity issues, please see [this FAQ](#faq123), you can force synchronization via the three dots menu. +If FairEmail is holding off because of prior connectivity issues, please see [this FAQ](#user-content-faq123), you can force synchronization via the three dots menu. In the receive settings you can set the maximum size for automatically downloading of messages on metered connections. @@ -1257,7 +1257,7 @@ Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are **(16) Why are messages not being synchronized?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq16) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq16) Possible causes of messages not being synchronized (sent or received) are: @@ -1270,7 +1270,7 @@ Possible causes of messages not being synchronized (sent or received) are: So, check your account and folder settings and check if the accounts/folders are connected (see the legend in the navigation menu for the meaning of the icons). -If there are any error messages, please see [this FAQ](#faq22). +If there are any error messages, please see [this FAQ](#user-content-faq22). On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort. @@ -1281,14 +1281,14 @@ If you have a Doogee device, please [see here](https://android.stackexchange.com Disabling battery optimizations (setup step 3) reduces the chance Android will stop the synchronization service. In case of successive connection errors, FairEmail will hold off increasingly longer to not drain the battery of your device. -This is described in [this FAQ](#faq123). +This is described in [this FAQ](#user-content-faq123).
**~~(17) Why does manual synchronize not work?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq17) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq17) ~~If the *Synchronize now* menu is dimmed, there is no connection to the account.~~ @@ -1299,17 +1299,17 @@ This is described in [this FAQ](#faq123). **(18) Why is the message preview not always shown?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq18) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq18) The preview of the message text cannot be shown if the message body has not been downloaded yet. -See also [this FAQ](#faq15). +See also [this FAQ](#user-content-faq15).
**(19) Why are the pro features so expensive?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq19) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq19) **FairEmail is basically free to use** and only some advanced features need to be purchased. @@ -1340,7 +1340,7 @@ For this reason there won't be discounts either. **(20) Can I get a refund?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq20) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq20) If a purchased pro feature doesn't work as intended and this isn't caused by a problem in the free features @@ -1355,7 +1355,7 @@ and I expect that you take responsibility for informing yourself of what you are **(21) How do I enable the notification light?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq21) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq21) Before Android 8 Oreo: there is an advanced option in the notification settings of the app for this. @@ -1375,13 +1375,13 @@ Setting a light color before Android 8 is not supported and on Android 8 and lat **(22) What does account/folder error ... mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq22) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq22) FairEmail does not hide errors like similar apps often do, so it is easier to diagnose problems. FairEmail will automatically try to connect again after a delay. This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently. -Please see [this FAQ](#faq123) for more information about this. +Please see [this FAQ](#user-content-faq123) for more information about this. There are general errors and errors specific to Gmail accounts (see below). @@ -1398,11 +1398,11 @@ Sometimes it is necessary to enable external access (IMAP/SMTP) on the website o Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way, for example by allowing to login from certain networks / IP addresses only. -* **Free.fr**: please see [this FAQ](#faq157) -* **Gmail / G suite**: please see [this FAQ](#faq6) -* **iCloud**: please see [this FAQ](#faq148) +* **Free.fr**: please see [this FAQ](#user-content-faq157) +* **Gmail / G suite**: please see [this FAQ](#user-content-faq6) +* **iCloud**: please see [this FAQ](#user-content-faq148) * **Posteo**: please check if [additional email account protection](https://posteo.de/en/help/activating-additional-email-account-protection) isn't enabled. -* **Yahoo, AOL and Sky**: please see [this FAQ](#faq88) +* **Yahoo, AOL and Sky**: please see [this FAQ](#user-content-faq88) If needed, you can update a password in the account settings: navigation menu (left side menu), tap *Settings*, tap *Manual setup*, tap *Accounts* and tap on the account. @@ -1412,7 +1412,7 @@ you can run the quick setup wizard again and tick *Authorize existing account ag Note that this requires a recent version of the app. The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. -Please see [this FAQ](#faq88) about how to set up a Yahoo account. +Please see [this FAQ](#user-content-faq88) about how to set up a Yahoo account. The message *... +OK ...* likely means that a POP3 port (usually port number 995) is being used for an IMAP account (usually port number 993). @@ -1452,11 +1452,11 @@ The errors *... Read error ...*, *... Write error ...*, *... Read timed out ...* The error *... Connection dropped by server? ...* means that the email server unexpectedly terminated the connection. This sometimes happen when there were too many (simultaneous) connections in a too short time or when a wrong password was used too often. In this case, please make sure your password is correct and disable receiving in the receive settings for about 30 minutes and try again. -If needed, see [this FAQ](#faq23) about how you can reduce the number of connections. +If needed, see [this FAQ](#user-content-faq23) about how you can reduce the number of connections. The error *... Unexpected end of zlib input stream ...* means that not all data was received, possibly due to a bad or interrupted connection. -The error *... connection failure ...* could indicate [Too many simultaneous connections](#faq23). +The error *... connection failure ...* could indicate [Too many simultaneous connections](#user-content-faq23). The warning *... Unsupported encoding ...* means that the character set of the message is unknown or not supported. FairEmail will assume ISO-8859-1 (Latin1), which will in most cases result in showing the message correctly. @@ -1470,11 +1470,11 @@ Authenticating the account again with the quick setup wizard will probably resol Another possible cause is a bug in an older Exchange version, please [see here](https://bugzilla.mozilla.org/show_bug.cgi?id=886261). In this case the system administrator needs to update the server software. -Please [see here](#faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...* +Please [see here](#user-content-faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...* -Please [see here](#faq127) for the error *... Syntactically invalid HELO argument(s) ...*. +Please [see here](#user-content-faq127) for the error *... Syntactically invalid HELO argument(s) ...*. -Please [see here](#faq41) for the error *... Handshake failed ...*. +Please [see here](#user-content-faq41) for the error *... Handshake failed ...*. See [here](https://linux.die.net/man/3/connect) for what error codes like EHOSTUNREACH and ETIMEDOUT mean. @@ -1527,7 +1527,7 @@ If you want to use the Gmail SMTP server to workaround a too strict outgoing spa * Change the identity settings like this (Settings, tap Manual setup, tap Identities, tap identity):   Username: *your Gmail address*
-  Password: *[an app password](#faq6)*
+  Password: *[an app password](#user-content-faq6)*
  Host: *smtp.gmail.com*
  Port: *465*
  Encryption: *SSL/TLS*
@@ -1561,14 +1561,14 @@ see [here](https://support.google.com/accounts/answer/7519408?hl=en&ref_topic=92 The error *... 334 ... OAUTH2 asked for more ...* probably means that the account needs to be authorized again, which you can do with the quick setup wizard in the settings. -When in doubt, you can ask for [support](#get-support). +When in doubt, you can ask for [support](#user-content-get-support).
**(23) Why do I get alert ...?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq23) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq23) *General* @@ -1609,7 +1609,7 @@ which means that effectively only half of the folder connections are available. **(24) What is browse messages on the server?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq24) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq24) Browse messages on the server will fetch messages from the email server in real time when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize. @@ -1620,7 +1620,7 @@ You can disable this feature in the advanced account settings. **(25) Why can't I select/open/save an image, attachment or a file?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq25) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq25) When a menu item to select/open/save a file is disabled (dimmed) or when you get the message *Storage access framework not available*, the [storage access framework](https://developer.android.com/guide/topics/providers/document-provider), a standard Android component, is probably not present. @@ -1645,7 +1645,7 @@ Alternatively, you might be able to enable the *Files* app again using the Andro **(26) Can I help to translate FairEmail in my own language?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq26) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq26) Yes, you can translate the texts of FairEmail in your own language [on Crowdin](https://crowdin.com/project/open-source-email). Registration is free. @@ -1658,7 +1658,7 @@ please [contact me](https://contact.faircode.eu/?product=fairemailsupport). **(27) How can I distinguish between embedded and external images?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq27) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq27) External image: @@ -1679,7 +1679,7 @@ Note that downloading external images from a remote server can be used to record **(28) How can I manage status bar notifications?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq28) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq28) In the notification settings you'll find a button *Manage notifications* to directly navigate to the Android notifications settings for FairEmail. @@ -1688,7 +1688,7 @@ for example to set a specific notification sound or to show notifications on the FairEmail has the following notification channels: -* Service: used for the notification of the synchronize service, see also [this FAQ](#faq2) +* Service: used for the notification of the synchronize service, see also [this FAQ](#user-content-faq2) * Send: used for the notification of the send service * Notifications: used for new message notifications * Warning: used for warning notifications @@ -1699,14 +1699,14 @@ In short: tap on the notification channel name to access the channel settings. On Android before Android 8 Oreo you can set the notification sound in the settings. -See [this FAQ](#faq21) if your device has a notification light. +See [this FAQ](#user-content-faq21) if your device has a notification light.
**(29) How can I get new message notifications for other folders?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq29) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq29) Just long press a folder, select *Edit properties*, and enable either *Show in unified inbox* @@ -1718,7 +1718,7 @@ and tap *Save*. **(30) How can I use the provided quick settings?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq30) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq30) There are quick settings (settings tiles) available to: @@ -1733,7 +1733,7 @@ The usage of settings tiles is explained [here](https://support.google.com/andro **(31) How can I use the provided shortcuts?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq31) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq31) There are shortcuts available to compose a new message to a favorite contact. @@ -1748,7 +1748,7 @@ by long pressing a folder in the folder list of an account and selecting *Add sh **(32) How can I check if reading email is really safe?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq32) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq32) You can use the [Email Privacy Tester](https://www.emailprivacytester.com/) for this. @@ -1757,7 +1757,7 @@ You can use the [Email Privacy Tester](https://www.emailprivacytester.com/) for **(33) Why are edited sender addresses not working?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq33) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq33) Most providers accept validated addresses only when sending messages to prevent spam. @@ -1777,7 +1777,7 @@ Note that this is independent of receiving messages. **(34) How are identities matched?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq34) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq34) Identities are as expected matched by account. For incoming messages the *to*, *cc*, *bcc*, *from* and *(X-)delivered/envelope/original-to* addresses will be checked (in this order) @@ -1822,9 +1822,9 @@ Setting identity colors is a pro feature. **(35) Why should I be careful with viewing images, attachments, the original message, and opening links?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq35) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq35) -Viewing remotely stored images (see also [this FAQ](#faq27)) and opening links might not only tell the sender that you have seen the message, +Viewing remotely stored images (see also [this FAQ](#user-content-faq27)) and opening links might not only tell the sender that you have seen the message, but will also leak your IP address. See also this question: [Why email's link is more dangerous than web search's link?](https://security.stackexchange.com/questions/241139/why-emails-link-is-more-dangerous-than-web-searchs-link). @@ -1851,7 +1851,7 @@ You might need to reset the questions via a button in the miscellaneous settings **(36) How are settings files encrypted?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq36) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq36) Short version: AES 256 bit @@ -1872,7 +1872,7 @@ Long version: **(37) How are passwords stored?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq37) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq37) All supported Android versions [encrypt all user data](https://source.android.com/security/encryption), so all data, including usernames, passwords, messages, etc, is stored encrypted. @@ -1886,7 +1886,7 @@ consider to use [user profiles](https://www.howtogeek.com/333484/how-to-set-up-m **(39) How can I reduce the battery usage of FairEmail?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq39) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq39) Recent Android versions by default report *app usage* as a percentage in the Android battery settings screen. **Confusingly, *app usage* is not the same as *battery usage* and is not even directly related to battery usage!** @@ -1972,14 +1972,14 @@ an account will automatically be switched to periodically checking for new messa * The keep-alive interval is lower than 12 minutes In addition, the trash and spam folders will be automatically set to checking for new messages -after three successive [too many simultaneous connections](#faq23) errors. +after three successive [too many simultaneous connections](#user-content-faq23) errors.
**(40) How can I reduce the data usage of FairEmail?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq40) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq40) You can reduce the data usage basically in the same way as reducing battery usage, see the previous question for suggestions. @@ -2003,7 +2003,7 @@ You can change this in the connection settings. **(41) How can I fix the error 'Handshake failed'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq41) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq41) There are several possible causes, so please read to the end of this answer. @@ -2015,7 +2015,7 @@ Most providers provide encrypted connections using different ports, typically po If your provider doesn't support encrypted connections, you should ask to make this possible. If this isn't an option, you could enable *Allow insecure connections* both in the advanced settings AND the account/identity settings. -See also [this FAQ](#faq4). +See also [this FAQ](#user-content-faq4). The error '*Handshake failed ... SSLV3_ALERT_ILLEGAL_PARAMETER ...*' is either caused by a bug in the SSL protocol implementation or by a too short DH key on the email server and can unfortunately not be fixed by FairEmail. @@ -2042,7 +2042,7 @@ You can use [this website](https://ssl-tools.net/mailservers) or [this website]( **(42) Can you add a new provider to the list of providers?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq42) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq42) If the provider is used by more than a few people, yes, with pleasure. @@ -2078,7 +2078,7 @@ See below about how to contact me. **(43) Can you show the original ...?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq43) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq43) Show original, shows the original message as the sender has sent it, including original fonts, colors, margins, etc. FairEmail does and will not alter this in any way, @@ -2090,7 +2090,7 @@ which will *attempt* to make small text more readable. **~~(44) Can you show contact photos / identicons in the sent folder?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq44) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq44) ~~Contact photos and identicons are always shown for the sender because this is necessary for conversation threads.~~ ~~Getting contact photos for both the sender and receiver is not really an option because getting contact photo is an expensive operation.~~ @@ -2100,7 +2100,7 @@ which will *attempt* to make small text more readable. **(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq45) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq45) You'll get the message *This key is not available. To use it, you must import it as one of your own!* when trying to decrypt a message with a public key. To fix this you'll need to import the private key. @@ -2110,20 +2110,20 @@ when trying to decrypt a message with a public key. To fix this you'll need to i **(46) Why does the message list keep refreshing?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq46) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq46) If you see a 'spinner' at the top of the message list, the folder is still being synchronized with the remote server. You can see the progress of the synchronization in the folder list. See the legend about what the icons and numbers mean. The speed of your device and internet connection and the number of days to synchronize messages determine how long synchronization will take. -Note that you shouldn't set the number of days to synchronize messages to more than one day in most cases, see also [this FAQ](#faq39). +Note that you shouldn't set the number of days to synchronize messages to more than one day in most cases, see also [this FAQ](#user-content-faq39).
**(47) How do I solve the error 'No primary account or no drafts folder'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq47) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq47) You'll get the error message *No primary account or no drafts folder* when trying to compose a message while there is no account set to be the primary account or when there is no drafts folder selected for the primary account. @@ -2134,14 +2134,14 @@ so you'll need to select one account to be the primary account and/or you'll nee This can also happen when you try to reply to a message or to forward a message from an account with no drafts folder while there is no primary account or when the primary account does not have a drafts folder. -Please see [this FAQ](#faq141) for some more information. +Please see [this FAQ](#user-content-faq141) for some more information.
**~~(48) How do I solve the error 'No primary account or no archive folder'?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq48) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq48) ~~You'll get the error message *No primary account or no archive folder* when searching for messages from another app. FairEmail needs to know where to search, @@ -2152,7 +2152,7 @@ so you'll need to select one account to be the primary account and/or you'll nee **(49) How do I fix 'An outdated app sent a file path instead of a file stream'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq49) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq49) You likely selected or sent an attachment or image with an outdated file manager or an outdated app which assumes all apps still have storage permissions. @@ -2164,7 +2164,7 @@ You can fix this by switching to an up-to-date file manager or an app designed f Alternatively, you can grant FairEmail read access to the storage space on your device in the Android app settings. Note that this workaround [won't work on Android Q](https://developer.android.com/preview/privacy/scoped-storage) anymore. -See also [question 25](#faq25) +See also [question 25](#user-content-faq25) and [what Google writes about it](https://developer.android.com/training/secure-file-sharing/share-file#RespondToRequest).
@@ -2172,7 +2172,7 @@ and [what Google writes about it](https://developer.android.com/training/secure- **(50) Can you add an option to synchronize all messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq50) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq50) You can synchronize more or even all messages by long pressing a folder (inbox) in the folder list of an account (tap on the account name in the navigation menu) and selecting *Synchronize more* in the popup menu. @@ -2182,7 +2182,7 @@ and selecting *Synchronize more* in the popup menu. **(51) How are folders sorted?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq51) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq51) Folders are first sorted on account order (by default on account name) and within an account with special, system folders on top, followed by folders set to synchronize. @@ -2196,11 +2196,11 @@ The navigation (hamburger) menu item *Order folders* in the settings can be used **(52) Why does it take some time to reconnect to an account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq52) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq52) There is no reliable way to know if an account connection was terminated gracefully or forcefully. Trying to reconnect to an account while the account connection was terminated forcefully too often can result in problems -like [too many simultaneous connections](#faq23) or even the account being blocked. +like [too many simultaneous connections](#user-content-faq23) or even the account being blocked. To prevent such problems, FairEmail waits 90 seconds until trying to reconnect again. You can long press *Settings* in the navigation menu to reconnect immediately. @@ -2210,7 +2210,7 @@ You can long press *Settings* in the navigation menu to reconnect immediately. **(53) Can you stick the message action bar to the top/bottom?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq53) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq53) The message action bar works on a single message and the bottom action bar works on all the messages in the conversation. Since there is often more than one message in a conversation, this is not possible. @@ -2226,7 +2226,7 @@ This has a lot of advantages, but the also causes the need for message specific **~~(54) How do I use a namespace prefix?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq54) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq54) ~~A namespace prefix is used to automatically remove the prefix providers sometimes add to folder names.~~ @@ -2243,7 +2243,7 @@ This has a lot of advantages, but the also causes the need for message specific **(55) How can I mark all messages as read / move or delete all messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq55) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq55) You can use multiple select for this. Long press the first message, don't lift your finger and slide down to the last message. @@ -2254,7 +2254,7 @@ Then use the three dot action button to execute the desired action. **(56) Can you add support for JMAP?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq56) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq56) There are almost no providers offering the [JMAP](https://jmap.io/) protocol, so it is not worth a lot of effort to add support for this to FairEmail. @@ -2264,7 +2264,7 @@ so it is not worth a lot of effort to add support for this to FairEmail. **(57) Can I use HTML in signatures?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq57) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq57) Yes, you can use [HTML](https://en.wikipedia.org/wiki/HTML). In the signature editor you can switch to HTML mode via the three-dots menu. @@ -2298,7 +2298,7 @@ so it is better to resize images with an image editor first. **(58) What does an open/closed email icon mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq58) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq58) The email icon in the folder list can be open (outlined) or closed (solid): @@ -2315,7 +2315,7 @@ Message bodies and attachments are downloaded by default. **(59) Can original messages be opened in the browser?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq59) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq59) For security reasons the files with the original message texts are not accessible to other apps, so this is not possible. In theory the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) could be used to share these files, @@ -2326,7 +2326,7 @@ but even Google's Chrome cannot handle this. **(60) Did you know ...?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq60) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq60) * Did you know that starred messages can be synchronized/kept always? (this can be enabled in the receive settings) * Did you know that you can long press the 'write message' icon to go to the drafts folder? @@ -2360,7 +2360,7 @@ but even Google's Chrome cannot handle this. **(61) Why are some messages shown dimmed?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq61) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq61) Messages shown dimmed (grayed) are locally moved messages for which the move is not confirmed by the server yet. This can happen when there is no connection to the server or the account (yet). @@ -2371,14 +2371,14 @@ You might need to manually synchronize the folder, for example by pulling down. You can view these messages, but you cannot move these messages again until the previous move has been confirmed. -Pending [operations](#faq3) are shown in the operations view accessible from the main navigation menu. +Pending [operations](#user-content-faq3) are shown in the operations view accessible from the main navigation menu.
**(62) Which authentication methods are supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq62) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq62) The following authentication methods are supported and used in this order: @@ -2403,7 +2403,7 @@ by [all supported Android versions](https://developer.android.com/training/artic **(63) How are images resized for displaying on screens?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq63) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq63) You can add images to a message in two ways: @@ -2429,14 +2429,14 @@ Automatically resizing of inline and/or attached images and the maximum target i **~~(64) Can you add custom actions for swipe left/right?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq64) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq64) ~~The most natural thing to do when swiping a list entry left or right is to remove the entry from the list.~~ ~~The most natural action in the context of an email app is moving the message out of the folder to another folder.~~ ~~You can select the folder to move to in the account settings.~~ ~~Other actions, like marking messages read and snoozing messages are available via multiple selection.~~ -~~You can long press a message to start multiple selection. See also [this question](#faq55).~~ +~~You can long press a message to start multiple selection. See also [this question](#user-content-faq55).~~ ~~Swiping left or right to mark a message read or unread is unnatural because the message first goes away and later comes back in a different shape.~~ ~~Note that there is an advanced option to mark messages automatically read on moving,~~ @@ -2450,11 +2450,11 @@ Automatically resizing of inline and/or attached images and the maximum target i **(65) Why are some attachments shown dimmed?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq65) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq65) Inline (image) attachments are shown dimmed. [Inline attachments](https://tools.ietf.org/html/rfc2183) are supposed to be downloaded and shown automatically, -but since FairEmail doesn't always download attachments automatically, see also [this FAQ](#faq40), +but since FairEmail doesn't always download attachments automatically, see also [this FAQ](#user-content-faq40), FairEmail shows all attachment types. To distinguish inline and regular attachments, inline attachments are shown dimmed.
@@ -2462,7 +2462,7 @@ FairEmail shows all attachment types. To distinguish inline and regular attachme **(66) Is FairEmail available in the Google Play Family Library?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq66) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq66) "*You can't share in-app purchases and free apps with your family members.*" @@ -2476,7 +2476,7 @@ In other words, only subscriptions can be shared and since there is no subscript **(67) How can I snooze conversations?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq67) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq67) Multiple select one of more conversations (long press to start multiple selecting), tap the three dot button and select *Snooze ...*. Alternatively, in the expanded message view use *Snooze ...* in the message three-dots 'more' menu or the time-lapse action in the bottom action bar. @@ -2484,7 +2484,7 @@ Select the time the conversation(s) should snooze and confirm by tapping OK. The conversations will be hidden for the selected time and shown again afterwards. You will receive a new message notification as reminder. -It is also possible to snooze messages with [a rule](#faq71), +It is also possible to snooze messages with [a rule](#user-content-faq71), which will also allow you to move messages to a folder to let them be auto snoozed. You can show snoozed messages by unchecking *Filter out* > *Hidden* in the three dot overflow menu. @@ -2500,7 +2500,7 @@ Third party apps do not have access to the Gmail snoozed messages folder. **~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq68) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq68) ~~Adobe Acrobat reader and Microsoft apps still expects full access to all stored files,~~ ~~while apps should use the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) since Android KitKat (2013)~~ @@ -2515,7 +2515,7 @@ Third party apps do not have access to the Gmail snoozed messages folder. **(69) Can you add auto scroll up on new message?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq69) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq69) The message list is automatically scrolled up when navigating from a new message notification or after a manual refresh. Always automatically scrolling up on arrival of new messages would interfere with your own scrolling, @@ -2526,7 +2526,7 @@ but if you like you can enable this in the settings. **(70) When will messages be auto expanded?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq70) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq70) When navigation to a conversation one message will be expanded if: @@ -2547,7 +2547,7 @@ Messages will automatically be marked read on expanding, unless this was disable **(71) How do I use filter rules?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq71) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq71) You can edit filter rules by long pressing a folder in the folder list of an account (tap the account name in the navigation/side menu). @@ -2741,7 +2741,7 @@ Using rules is a pro feature. **(72) What are primary accounts/identities?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq72) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq72) The primary account is used when the account is ambiguous, for example when starting a new draft from the unified inbox. @@ -2759,7 +2759,7 @@ You can go to the list of accounts via *Manual setup and account options* in the **(73) Is moving messages across accounts safe/efficient?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq73) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq73) Moving messages across accounts is safe because the raw, original messages will be downloaded and moved and because the source messages will be deleted only after the target messages have been added @@ -2772,7 +2772,7 @@ else FairEmail needs to connect to the folder(s) for each message. **(74) Why do I see duplicate messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq74) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq74) Some providers, notably Gmail, list all messages in all folders, except trashed messages, in the archive (all messages) folder too. FairEmail shows all these messages in a non obtrusive way to indicate that these messages are in fact the same message. @@ -2785,19 +2785,19 @@ This means that messages with multiple labels will be shown multiple times as we **(75) Can you make an iOS, Windows, Linux, etc version?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq75) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq75) A lot of knowledge and experience is required to successfully develop an app for a specific platform, which is why I develop apps for Android only. -You can install FairEmail on recent Windows versions, though, see [here](#faq185), and also on ChromeOS via the Play Store. +You can install FairEmail on recent Windows versions, though, see [here](#user-content-faq185), and also on ChromeOS via the Play Store.
**(76) What does 'Clear local messages' do?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq76) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq76) The folder menu *Clear local messages* removes messages from the device which are present on the server too. It does not delete messages from the server. @@ -2808,7 +2808,7 @@ This can be useful after changing the folder settings to not download the messag **(77) Why are messages sometimes shown with a small delay?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq77) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq77) Depending on the speed of your device (processor speed and maybe even more memory speed) messages might be displayed with a small delay. FairEmail is designed to dynamically handle a large number of messages without running out of memory. @@ -2829,7 +2829,7 @@ so there is little room for performance improvements. **(78) How do I use schedules?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq78) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq78) In the receive settings you can enable scheduling and set a time period and the days of the week *when* messages should be *received*. Note that an end time equal to or earlier than the start time is considered to be 24 hours later. @@ -2843,7 +2843,7 @@ like for example multiple synchronization periods per day or different synchroni It is possible to install FairEmail in multiple user profiles, for example a personal and a work profile, and to configure FairEmail differently in each profile, which is another possibility to have different synchronization schedules and to synchronize a different set of accounts. -It is also possible to create [filter rules](#faq71) with a time condition and to snooze messages until the end time of the time condition. +It is also possible to create [filter rules](#user-content-faq71) with a time condition and to snooze messages until the end time of the time condition. This way it is possible to *snooze* business related messages until the start of the business hours. This also means that the messages will be on your device for when there is (temporarily) no internet connection. How to: @@ -2921,7 +2921,7 @@ Scheduling is a pro feature. **(79) How do I use synchronize on demand (manual)?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq79) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq79) Normally, FairEmail maintains a connection to the configured email servers whenever possible to receive messages in real-time. If you don't want this, for example to be not disturbed or to save on battery usage, just disable receiving in the receive settings. @@ -2933,14 +2933,14 @@ You can use pull-down-to-refresh in a message list or use the folder menu *Synch If you want to synchronize some or all folders of an account manually, just disable synchronization for the folders (but not of the account). -You'll likely want to disabled [browse on server](#faq24) too. +You'll likely want to disabled [browse on server](#user-content-faq24) too.
**~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE'?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq80) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq80) ~~The error message *Unable to load BODYSTRUCTURE* is caused by bugs in the email server,~~ ~~see [here](https://javaee.github.io/javamail/FAQ#imapserverbug) for more details.~~ @@ -2952,7 +2952,7 @@ You'll likely want to disabled [browse on server](#faq24) too. **(81) Can you make the background of the original message view dark in dark themes?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq81) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq81) The original message view will use a dark background when using a dark theme for Android version 10 and later. @@ -2965,7 +2965,7 @@ The original message view will use a dark background when using a dark theme for **(82) What is a tracking image?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq82) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq82) Please see [here](https://en.wikipedia.org/wiki/Web_beacon) about what a tracking image exactly is. In short tracking images keep track if you opened a message. @@ -2983,13 +2983,13 @@ Automatic recognition of tracking images can be disabled in the privacy settings **(84) What are local contacts for?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq84) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq84) Local contact information is based on names and addresses found in incoming and outgoing messages. The main use of the local contacts storage is to offer auto completion when no contacts permission has been granted to FairEmail. -Another use is to generate [shortcuts](#faq31) on recent Android versions to quickly send a message to frequently contacted people. +Another use is to generate [shortcuts](#user-content-faq31) on recent Android versions to quickly send a message to frequently contacted people. This is also why the number of times contacted and the last time contacted is being recorded and why you can make a contact a favorite or exclude it from favorites by long pressing it. @@ -3003,7 +3003,7 @@ You can change this in the send settings. **(85) Why is an identity not available?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq85) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq85) An identity is available for sending a new message or replying or forwarding an existing message only if: @@ -3018,19 +3018,19 @@ FairEmail will try to select the best identity based on the *to* address of the **~~(86) What are 'extra privacy features'?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq86) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq86) ~~The advanced option *extra privacy features* enables:~~ * ~~Looking up the owner of the IP address of a link~~ -* ~~Detection and removal of [tracking images](#faq82)~~ +* ~~Detection and removal of [tracking images](#user-content-faq82)~~
**(87) What does 'invalid credentials' mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq87) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq87) The error message *invalid credentials* means either that the user name and/or password is incorrect, for example because the password was changed or expired, or that the account authorization has expired, for example due to logging out. @@ -3049,7 +3049,7 @@ So, try to disable all VPN based apps or allow this address. **(88) How can I use a Yahoo/AT&T, AOL or Sky account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq88) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq88) The preferred way to set up a Yahoo account is by using the quick setup wizard, which will use OAuth instead of a password and is therefore safer (and easier as well). @@ -3061,7 +3061,7 @@ For instructions about how to create an app password, please see here: * [for AOL](https://help.aol.com/articles/Create-and-manage-app-password) ~~**Important**: app password generation is broken, [frustrating many people](https://aol.uservoice.com/forums/912886-aol-mail/suggestions/45235399-i-wanted-to-generate-a-third-party-app-password-bu) because this means you can use the AOL app and the browser only.~~ * [for Sky](https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail) (under *Other email apps*) -Please see [this FAQ](#faq111) about OAuth support. +Please see [this FAQ](#user-content-faq111) about OAuth support. Note that Yahoo, AOL, and Sky do not support standard push messages. The Yahoo email app uses a proprietary, undocumented protocol for push messages. @@ -3079,7 +3079,7 @@ Y1 OK CAPABILITY completed **(89) How can I send plain text only messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq89) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq89) By default FairEmail sends each message both as plain text and as HTML formatted text because almost every receiver expects formatted messages these days. If you want/need to send plain text only messages, you can enable this in the send options. @@ -3091,7 +3091,7 @@ If you disabled the send dialog, you can long press the *Send* button to show it **(90) Why are some texts linked while not being a link?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq90) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq90) FairEmail will automatically link not linked web links (http and https) and not linked email addresses (mailto) for your convenience. However, texts and links are not easily distinguished, @@ -3109,19 +3109,19 @@ Note that original messages are shown exactly as they are, which means also that **~~(91) Can you add periodical synchronization to save battery power?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq91) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq91) ~~Synchronizing messages is an expensive proces because the local and remote messages need to be compared,~~ ~~so periodically synchronizing messages will not result in saving battery power, more likely the contrary.~~ -~~See [this FAQ](#faq39) about optimizing battery usage.~~ +~~See [this FAQ](#user-content-faq39) about optimizing battery usage.~~
**(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq92) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq92) Spam filtering, verification of the [DKIM](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail) signature and [SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework) authorization is a task of email servers, not of an email client. @@ -3137,11 +3137,11 @@ Spam filtering based on message headers might have been feasible, but unfortunately this technique is [patented by Microsoft](https://patents.google.com/patent/US7543076). Recent versions of FairEmail can filter spam to a certain extent using a message classifier. -Please see [this FAQ](#faq163) for more information about this. +Please see [this FAQ](#user-content-faq163) for more information about this. Of course you can report messages as spam with FairEmail, which will move the reported messages to the spam folder and train the spam filter of the provider, which is how it is supposed to work. -This can be done automatically with [filter rules](#faq71) too. +This can be done automatically with [filter rules](#user-content-faq71) too. Blocking the sender will create a filter rule to automatically move future messages of the same sender into the spam folder. Note that the POP3 protocol gives access to the inbox only. So, it is won't be possible to report spam for POP3 accounts. @@ -3178,7 +3178,7 @@ The sender might use [this tool](https://www.mail-tester.com/) to check authenti **(93) Can you allow installation/data storage on external storage media (sdcard)?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq93) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq93) FairEmail uses services and alarms, provides widgets and listens for the boot completed event to be started on device start, so it is not possible to store the app on external storage media, like an sdcard. @@ -3208,17 +3208,17 @@ You can change these settings by long pressing a folder in the folder list and s **(94) What does the red/orange stripe at the end of the header mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq94) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq94) The red/orange stripe at the left side of the header means that the DKIM, SPF or DMARC authentication failed. -See also [this FAQ](#faq92). +See also [this FAQ](#user-content-faq92).
**(95) Why are not all apps shown when selecting an attachment or image?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq95) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq95) For privacy and security reasons FairEmail does not have permissions to directly access files, instead the Storage Access Framework, available and recommended since Android 4.4 KitKat (released in 2013), is used to select files. @@ -3237,7 +3237,7 @@ You can enable the developer options by tapping a few times on the MIUI version **(96) Where can I find the IMAP and SMTP settings?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq96) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq96) The IMAP settings are part of the (custom) account settings and the SMTP settings are part of the identity settings. @@ -3246,7 +3246,7 @@ The IMAP settings are part of the (custom) account settings and the SMTP setting **(97) What is 'cleanup'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq97) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq97) About each four hours FairEmail runs a cleanup job that: @@ -3263,7 +3263,7 @@ Note that the cleanup job will only run when the synchronize service is active. **(98) Why can I still pick contacts after revoking contacts permissions?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq98) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq98) After revoking contacts permissions Android does not allow FairEmail access to your contacts anymore. However, picking contacts is delegated to and done by Android and not by FairEmail, so this will still be possible without contacts permissions. @@ -3273,7 +3273,7 @@ However, picking contacts is delegated to and done by Android and not by FairEma **(99) Can you add a rich text or markdown editor?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq99) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq99) FairEmail provides common text formatting (bold, italic, underline, text size and color) via a toolbar that appears after selecting some text. @@ -3287,7 +3287,7 @@ See [here](https://forum.xda-developers.com/showpost.php?p=79061829&postcount=49 **(100) How can I synchronize Gmail categories?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq100) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq100) You can synchronize Gmail categories by creating filters to label categorized messages: @@ -3316,7 +3316,7 @@ and you can long press the folders to enable synchronization. **(101) What does the blue/orange dot at the bottom of the conversations mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq101) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq101) The dot shows the relative position of the conversation in the message list. The dot will be show orange when the conversation is the first or last in the message list, else it will be blue. @@ -3329,7 +3329,7 @@ The dot is disabled by default and can be enabled with the display settings *Sho **(102) How can I enable auto rotation of images?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq102) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq102) Images will automatically be rotated when automatic resizing of images is enabled in the settings (enabled by default). However, automatic rotating depends on the [Exif](https://en.wikipedia.org/wiki/Exif) information to be present and to be correct, @@ -3342,7 +3342,7 @@ Note that only [JPEG](https://en.wikipedia.org/wiki/JPEG) and [PNG](https://en.w **(104) What do I need to know about error reporting?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq104) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq104) * Error reports will help improve FairEmail * Error reporting is optional and opt-in @@ -3361,7 +3361,7 @@ Error reports have helped to find otherwise hard to find bugs and therefore impr **(105) How does the roam-like-at-home option work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq105) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq105) FairEmail will check if the country code of the SIM card and the country code of the network are in the [EU roam-like-at-home countries](https://en.wikipedia.org/wiki/European_Union_roaming_regulations#Territorial_extent) @@ -3374,7 +3374,7 @@ So, you don't have to disable this option if you don't have an EU SIM or are not **(106) Which launchers can show a badge count with the number of unread messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq106) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq106) Please [see here](https://github.com/leolin310148/ShortcutBadger#supported-launchers) for a list of launchers which can show the number of unread messages. @@ -3398,7 +3398,7 @@ If it doesn't work, this cannot be fixed by changes in FairEmail. If you are using Nova launcher and you want to show the number of notifications in the launcher icon (maximum 10), you'll need to enable *Notification access* in the Android *Special app access* settings for Nova launcher on recent Android versions. -Some launchers display a dot or a '1' for [the monitoring notification](#faq2), +Some launchers display a dot or a '1' for [the monitoring notification](#user-content-faq2), despite FairEmail explicitly requesting not to show a *badge* for this notification. This could be caused by a bug in the launcher app or in your Android version. Please double check if the notification dot (badge) is disabled for the receive (service) notification channel. @@ -3418,10 +3418,10 @@ The number of new, unread messages will be in an integer "*count*" parameter. **(107) How do I use colored stars?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq107) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq107) You can set a colored star via the *more* message menu, via multiple selection (started by long pressing a message), -by long pressing a star in a conversation or automatically by using [rules](#faq71). +by long pressing a star in a conversation or automatically by using [rules](#user-content-faq71). You need to know that colored stars are not supported by the IMAP protocol and can therefore not be synchronized to an email server. This means that colored stars will not be visible in other email clients and will be lost on downloading messages again. @@ -3435,7 +3435,7 @@ However, not all servers support IMAP keywords and besides that there are no sta **~~(108) Can you add permanently delete messages from any folder?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq108) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq108) ~~When you delete messages from a folder the messages will be moved to the trash folder, so you have a chance to restore the messages.~~ ~~You can permanently delete messages from the trash folder.~~ @@ -3446,7 +3446,7 @@ However, not all servers support IMAP keywords and besides that there are no sta **~~(109) Why is 'select account' available in official versions only?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq109) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq109) ~~Using *select account* to select and authorize Google accounts require special permission from Google for security and privacy reasons.~~ ~~This special permission can only be acquired for apps a developer manages and is responsible for.~~ @@ -3457,7 +3457,7 @@ However, not all servers support IMAP keywords and besides that there are no sta ~~You can solve this in two ways:~~ * ~~Switch to the official version of FairEmail, see [here](https://github.com/M66B/FairEmail/blob/master/README.md#downloads) for the options~~ -* ~~Use app specific passwords, see [this FAQ](#faq6)~~ +* ~~Use app specific passwords, see [this FAQ](#user-content-faq6)~~ ~~Using *select account* in third party builds is not possible in recent versions anymore.~~ ~~In older versions this was possible, but it will now result in the error *UNREGISTERED_ON_API_CONSOLE*.~~ @@ -3467,7 +3467,7 @@ However, not all servers support IMAP keywords and besides that there are no sta **(110) Why are (some) messages empty and/or attachments corrupt?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq110) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq110) Empty messages and/or corrupt attachments are probably being caused by a bug in the server software. Older Microsoft Exchange software is known to cause this problem. @@ -3485,7 +3485,7 @@ Disabling *Partial fetch* will result in more memory usage. **(111) Is OAuth supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq111) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq111) OAuth for Gmail is supported via the quick setup wizard. ~~The Android account manager will be used to fetch and refresh OAuth tokens for selected on-device accounts.~~ @@ -3500,7 +3500,7 @@ The OAuth [jump page](https://oauth.faircode.eu/) exists for when [Android App Links](https://developer.android.com/training/app-links/verify-site-associations) are not available, for example when using a non Play store version of the app, or do not work for some reason. -OAuth is not supported for third party builds like the F-Droid build, please [see here](#faq147) about why not. +OAuth is not supported for third party builds like the F-Droid build, please [see here](#user-content-faq147) about why not. Since version 1.1859 there is support for custom OAuth. To use custom OAuth, an XML file containing the server and OAuth data, like the client secret, should be created and imported. @@ -3514,7 +3514,7 @@ After importing, you can use the quick setup wizard to configure an account. **(112) Which email provider do you recommend?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq112) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq112) FairEmail is an email client only, so you need to bring your own email address. Note that this is clearly mentioned in the app description. @@ -3528,7 +3528,7 @@ Please see these websites for lists of privacy oriented email providers with adv * [Privacy Tools](https://www.privacytools.io/providers/email/) **Important**: Some providers, like ProtonMail and Tutanota, use proprietary email protocols, which make it impossible to use third party email apps. -Please see [this FAQ](#faq129) for more information. +Please see [this FAQ](#user-content-faq129) for more information. Using your own (custom) domain name, which is supported by most email providers, will make it easier to switch to another email provider. @@ -3537,7 +3537,7 @@ Using your own (custom) domain name, which is supported by most email providers, **(113) How does biometric authentication work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq113) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq113) If your device has a biometric sensor, for example a fingerprint sensor, you can enable/disable biometric authentication in the navigation (hamburger) menu of the settings screen. When enabled FairEmail will require biometric authentication after a period of inactivity or after the screen has been turned off while FairEmail was running. @@ -3546,7 +3546,7 @@ The inactivity period duration can be configured in the miscellaneous settings. When biometric authentication is enabled new message notifications will not show any content and FairEmail won't be visible on the Android recents screen. Biometric authentication is meant to prevent others from seeing your messages only. -FairEmail relies on device encryption for data encryption, see also [this FAQ](#faq37). +FairEmail relies on device encryption for data encryption, see also [this FAQ](#user-content-faq37). Biometric authentication is a pro feature. @@ -3555,7 +3555,7 @@ Biometric authentication is a pro feature. **(114) Can you add an import for the settings of other email apps?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq114) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq114) The format of the settings files of most other email apps is not documented, so this is difficult. Sometimes it is possible to reverse engineer the format, but as soon as the settings format changes things will break. @@ -3569,7 +3569,7 @@ Moreover, setting up an account/identity with the quick setup wizard is simple, **~~(115) Can you add email address chips?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq115) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq115) ~~Email address [chips](https://material.io/design/components/chips.html) look nice, but cannot be edited,~~ ~~which is quite inconvenient when you made a typo in an email address.~~ @@ -3586,7 +3586,7 @@ Moreover, setting up an account/identity with the quick setup wizard is simple, **~~(116) How can I show images in messages from trusted senders by default?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq116) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq116) ~~You can show images in messages from trusted senders by default by enabled the display setting *Automatically show images for known contacts*.~~ @@ -3599,7 +3599,7 @@ Moreover, setting up an account/identity with the quick setup wizard is simple, **(117) How can I restore a purchase (on another device) ?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq117) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq117) First of all, a purchase will be available on all devices logged into the same Google account, *if* (this is important) the app is installed via the same Google account too. @@ -3642,7 +3642,7 @@ mentioning the email address of the Google account used for the purchase. **(118) What does 'Remove tracking parameters' exactly?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq118) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq118) Checking *Remove tracking parameters* will remove all [UTM parameters](https://en.wikipedia.org/wiki/UTM_parameters) from a link. @@ -3651,7 +3651,7 @@ Checking *Remove tracking parameters* will remove all [UTM parameters](https://e **~~(119) Can you add colors to the unified inbox widget?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq119) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq119) ~~The widget is designed to look good on most home/launcher screens by making it monochrome and by using a half transparent background.~~ ~~This way the widget will nicely blend in, while still being properly readable.~~ @@ -3665,7 +3665,7 @@ Due to Android limitations it is not possible to dynamically set the opacity of **(120) Why are new message notifications not removed on opening the app?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq120) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq120) New message notifications will be removed on swiping notifications away or on marking the associated messages read. Opening the app will not remove new message notifications. @@ -3675,14 +3675,14 @@ On Android 7 Nougat and later new message notifications will be [grouped](https: Tapping on the summary notification will open the unified inbox. The summary notification can be expanded to view individual new message notifications. Tapping on an individual new message notification will open the conversation the message it is part of. -See [this FAQ](#faq70) about when messages in a conversation will be auto expanded and marked read. +See [this FAQ](#user-content-faq70) about when messages in a conversation will be auto expanded and marked read.
**(121) How are messages grouped into a conversation?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq121) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq121) By default FairEmail groups messages in conversations. This can be turned of in the display settings. @@ -3695,7 +3695,7 @@ because this could result in grouping unrelated messages and would be at the exp **~~(122) Why is the recipient name/email address show with a warning color?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq122) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq122) ~~The recipient name and/or email address in the addresses section will be shown in a warning color~~ ~~when the sender domain name and the domain name of the *to* address do not match.~~ @@ -3706,7 +3706,7 @@ because this could result in grouping unrelated messages and would be at the exp **(123) What will happen when FairEmail cannot connect to an email server?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq123) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq123) If FairEmail cannot connect to an email server to synchronize messages, for example, if the internet connection is bad or a firewall or a VPN is blocking or aborting the connection, @@ -3736,7 +3736,7 @@ In this case you can pull down the outbox to try again. **(124) Why do I get 'Message too large or too complex to display'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq124) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq124) The message *Message too large or too complex to display* will be shown if there are more than 100,000 characters or more than 500 links in a message. Reformatting and displaying such messages will take too long. You can try to use the original message view, powered by the browser, instead. @@ -3746,7 +3746,7 @@ Reformatting and displaying such messages will take too long. You can try to use **(125) What are the current experimental features?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq125) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq125) *Send hard bounce (version 1.1477+)* @@ -3803,7 +3803,7 @@ It is probably a good idea to enable *Show keywords in message header* in the di Note that the email server needs to support IMAP flags (keywords) for this feature. Filter rules will be applied to the received receipt, so it is possible to move/archive the receipt. -See [this FAQ](#faq71) for a header condition to recognize receipts. +See [this FAQ](#user-content-faq71) for a header condition to recognize receipts.
@@ -3817,7 +3817,7 @@ a toolbar to perform operations (align text, insert list, indent text, insert bl **(126) Can message previews be sent to my wearable?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq126) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq126) FairEmail fetches a message in two steps: @@ -3850,7 +3850,7 @@ Unfortunately, it is not possible to workaround this problem. **(127) How can I fix 'Syntactically invalid HELO argument(s)'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq127) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq127) The error *... Syntactically invalid HELO argument(s) ...* means that the SMTP server rejected the local IP address or host name. You can likely fix this error by enabling or disabling the advanced indentity option *Use local IP address instead of host name*. @@ -3860,7 +3860,7 @@ You can likely fix this error by enabling or disabling the advanced indentity op **(128) How can I reset asked questions, for example to show images?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq128) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq128) You can reset asked questions via the three dots overflow menu in the miscellaneous settings. @@ -3869,7 +3869,7 @@ You can reset asked questions via the three dots overflow menu in the miscellane **(129) Are ProtonMail, Tutanota, etc supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq129) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq129) **ProtonMail** uses a proprietary email protocol and [does not directly support IMAP](https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/), @@ -3897,7 +3897,7 @@ so you cannot use FairEmail or any other Android email client to access Criptext **(130) What does message error ... mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq130) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq130) If you don't understand an error, please [contact me](https://contact.faircode.eu/?product=fairemailsupport) for support. @@ -3914,14 +3914,14 @@ The error will almost always include a reason. Common reasons are that the messa The warning *Message too large to fit into the available memory* means that the message was larger than 10 MiB. Even if your device has plenty of storage space Android provides limited working memory to apps, which limits the size of messages that can be handled. -Please see [here](#faq22) for other error messages. +Please see [here](#user-content-faq22) for other error messages.
**(131) Can you change the direction for swiping to previous/next message?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq131) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq131) If you read from left to right, swiping to the left will show the next message. Similarly, if you read from right to left, swiping to the right will show the next message. @@ -3935,7 +3935,7 @@ Anyway, there is a behavior setting to reverse the swipe direction. **(132) Why are new message notifications silent?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq132) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq132) Notifications are silent by default on some MIUI versions. Please see [here](http://en.miui.com/thread-3930694-1-1.html) how you can fix this. @@ -3952,7 +3952,7 @@ Android might rate limit the notification sound, which can cause some new messag **(133) Why is ActiveSync ™ not supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq133) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq133) The Microsoft Exchange ActiveSync ™ protocol [is patented](https://en.wikipedia.org/wiki/Exchange_ActiveSync#Licensing) and Microsoft doesn't give out licenses anymore. Therefore, it isn't possible to support ActiveSync ™ anymore. @@ -3966,7 +3966,7 @@ that non-standard protocols, like Microsoft Exchange Web Services ™ and Mi **(134) Can you add leave messages on the server?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq134) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq134) *POP3* @@ -3996,7 +3996,7 @@ There is a button in the behavior settings to quickly configure the swipe left a **(135) Why are trashed messages and drafts shown in conversations?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq135) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq135) Individual messages will rarely be trashed and mostly this happens by accident. Showing trashed messages in conversations makes it easier to find them back. @@ -4012,7 +4012,7 @@ It is easy to read through the received messages before continuing to write the **(136) How can I delete an account/identity/folder?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq136) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq136) Deleting an account/identity/folder is a little bit hidden to prevent accidents. @@ -4027,7 +4027,7 @@ In the three-dots overflow menu at the top right there is an item to delete the **(137) How can I reset 'Don't ask again'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq137) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq137) You can reset all questions set to be not asked again in the miscellaneous settings. @@ -4036,7 +4036,7 @@ You can reset all questions set to be not asked again in the miscellaneous setti **(138) Can you add calendar/contact/tasks/notes management?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq138) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq138) Calendar, contact, task and note management can better be done by a separate, specialized app. Note that FairEmail is a specialized email app, not an office suite. @@ -4060,14 +4060,14 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an **(139) How do I fix 'User is authenticated but not connected'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq139) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq139) The confusing Microsoft specific server error *User is authenticated but not connected* might occur if: * External access is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again * SMTP is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again * Required server components are disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/pop3-imap-owa-activesync-office-365) about enabling IMAP, MAPI, etc. -* Push messages are enabled for too many folders: see [this FAQ](#faq23) for more information and a workaround +* Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround * There were too many login attempts in a too short time, for example by using multiple email clients at the same time * The wrong account was selected in the Microsoft account selector, for example an account with a different email address or a personal instead of a business account * An ad blocker or DNS changer is being used @@ -4090,7 +4090,7 @@ The Outlook/Office 365 quick setup wizard supports setting up shared mailboxes. When using a shared mailbox, you might want to enable the option *Synchronize shared folder lists* in the receive settings. Sometimes it helps to use the *Other provider* wizard instead of the *Outlook/Office 365* wizard. -You might need an app password for this, please see [this FAQ](#faq14). +You might need an app password for this, please see [this FAQ](#user-content-faq14). Background: this error happens if logging in to an account succeeded (with OAuth), but logging in to the email (IMAP/SMTP) server fails for some reason. @@ -4099,7 +4099,7 @@ Background: this error happens if logging in to an account succeeded (with OAuth **(140) Why does the message text contain strange characters?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq140) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq140) Displaying strange characters is almost always caused by specifying no or an invalid character encoding by the sending software. FairEmail will assume [ISO 8859-1](https://en.wikipedia.org/wiki/ISO/IEC_8859-1) @@ -4112,7 +4112,7 @@ so this cannot be fixed by FairEmail. The right action is to complain to the sen **(141) How can I fix 'A drafts folder is required to send messages'?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq141) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq141) To store draft messages a drafts folder is required. In most cases FairEmail will automatically select the drafts folders on adding an account @@ -4135,7 +4135,7 @@ Quick link for Gmail (will work on a desktop computer only): [https://mail.googl **(142) How can I store sent messages in the inbox?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq142) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq142) Generally, it is not a good idea to store sent messages in the inbox because this is hard to undo and could be incompatible with other email clients. @@ -4146,7 +4146,7 @@ The best solution would be to enable showing the sent folder in the unified inbo by long pressing the sent folder in the folder list and enabling *Show in unified inbox*. This way all messages can stay where they belong, while allowing to see both incoming and outgoing messages at one place. -If this is not an option, you can [create a rule](#faq71) to automatically move sent messages to the inbox +If this is not an option, you can [create a rule](#user-content-faq71) to automatically move sent messages to the inbox or set a default CC/BCC address in the advanced identity settings (via the manual setup in the main setup screen) to send yourself a copy.
@@ -4154,7 +4154,7 @@ or set a default CC/BCC address in the advanced identity settings (via the manua **~~(143) Can you add a trash folder for POP3 accounts?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq143) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq143) [POP3](https://en.wikipedia.org/wiki/Post_Office_Protocol) is a very limited protocol. Basically only messages can be downloaded and deleted from the inbox. @@ -4173,7 +4173,7 @@ Note that trashing a message will permanently remove it from the server and that **(144) How can I record voice notes?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq144) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq144) To record voice notes you can press this icon in the bottom action bar of the message composer: @@ -4192,7 +4192,7 @@ Voice notes will automatically be attached. **(145) How can I set a notification sound for an account, folder, sender or condition?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq145) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq145) Account: @@ -4222,7 +4222,7 @@ Conditional: (since version 1.1803; experimental) * Long press the folder (inbox) in the folder list and select *Edit rules* * Add a rule with the big 'plus' button at the bottom right * Configure a rule condition, select *Play sound* as rule action and select a sound -* For more information about filter rules, please [see here](#faq71) +* For more information about filter rules, please [see here](#user-content-faq71) The order of precendence is: conditional sound, sender sound, folder sound, account sound and (default) notification sound. @@ -4233,7 +4233,7 @@ Setting a notification sound for an account, folder or sender requires Android 8 **(146) How can I fix incorrect message times?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq146) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq146) Since the sent date/time is optional and can be manipulated by the sender, FairEmail uses the server received date/time by default. @@ -4251,7 +4251,7 @@ To solve this, long press the folder(s) in the folder list and select *Delete lo **(147) What should I know about third party versions?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq147) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq147) You likely came here because you are using a third party build of FairEmail. @@ -4272,8 +4272,8 @@ because Android refuses to install ("*App was not installed*") the same app with Note that the GitHub version will automatically check for updates. When desired, this can be turned off in the miscellaneous settings. -Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#downloads) for all download option -and [see here](#faq173) for the differences between the different release types. +Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-content-downloads) for all download option +and [see here](#user-content-faq173) for the differences between the different release types. If you have a problem with the F-Droid build, please check if there is a newer GitHub version first. @@ -4289,7 +4289,7 @@ even though the Aurora Store app was downloaded from F-Droid. **(148) How can I use an Apple iCloud account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq148) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq148) There is a built-in profile for Apple iCloud, so you should be able to use the quick setup wizard (other provider). If needed you can find the right settings [here](https://support.apple.com/en-us/HT202304) to manually set up an account. @@ -4301,7 +4301,7 @@ When using two-factor authentication you might need to use an [app-specific pass **(149) How does the unread message count widget work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq149) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq149) The unread message count widget shows the number of unread messages either for all accounts or for a selected account, but only for the folders for which new message notifications are enabled. @@ -4317,7 +4317,7 @@ Tapping on the notification will synchronize all folders for which synchronizati **(150) Can you add cancelling calendar invites?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq150) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq150) Cancelling calendar invites (removing calendar events) requires write calendar permission, which will result in effectively granting permission to read and write *all* calendar events of *all* calendars. @@ -4333,7 +4333,7 @@ Unfortunately, there exists no intent to delete existing calendar events. **(151) Can you add backup/restore of messages?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq151) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq151) An email client is meant to read and write messages, not to backup and restore messages. Note that breaking or losing your device, means losing your messages! @@ -4355,7 +4355,7 @@ Note that in case of IMAP all messages on your device are also on the email serv **(152) How can I insert a contact group?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq152) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq152) You can insert the email addresses of all contacts in a contact group via the three dots menu of the message composer. You can also long press the person-add icon at the end of the to/cc/bcc/field. @@ -4367,7 +4367,7 @@ You can define contact groups with the Android contacts app, please see [here](h **(153) Why does permanently deleting Gmail message not work?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq153) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq153) You might need to change [the Gmail IMAP settings](https://mail.google.com/mail/u/0/#settings/fwdandpop) on a desktop browser to make it work: @@ -4391,7 +4391,7 @@ On the other hand, a star set via IMAP is being shown in the web interface and c **~~(154) Can you add favicons as contact photos?~~** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq154) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq154) ~~Besides that a [favicon](https://en.wikipedia.org/wiki/Favicon) might be shared by many email addresses with the same domain name~~ ~~and therefore is not directly related to an email address, favicons can be used to track you.~~ @@ -4401,7 +4401,7 @@ On the other hand, a star set via IMAP is being shown in the web interface and c **(155) What is a winmail.dat file?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq155) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq155) A *winmail.dat* file is sent by an incorrectly configured Outlook client. It is a Microsoft specific file format ([TNEF](https://en.wikipedia.org/wiki/Transport_Neutral_Encapsulation_Format)) containing a message and possibly attachments. @@ -4417,7 +4417,7 @@ You can view it with for example the Android app [Letter Opener](https://play.go **(156) How can I set up an Office 365 account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq156) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq156) An Office 365 account can be set up via the quick setup wizard and selecting *Office 365 (OAuth)*. @@ -4433,7 +4433,7 @@ Please [see here](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-i **(157) How can I set up an Free.fr account?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq157) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq157) Veuillez [voir ici](https://free.fr/assistance/597.html) pour les instructions. @@ -4447,7 +4447,7 @@ Veuillez [voir ici](http://jc.etiemble.free.fr/abc/index.php/trucs-astuces/confi **(158) Which camera / audio recorder do you recommend?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq158) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq158) To take photos and to record audio a camera and an audio recorder app are needed. The following apps are open source cameras and audio recorders: @@ -4464,7 +4464,7 @@ Oddly, most audio recorders seem not to support this standard Android action. **(159) What are Disconnect's tracker protection lists?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq159) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq159) Please see [here](https://disconnect.me/trackerprotection) for more information about Disconnect's tracker protection lists. For the last updates, please [see here](https://github.com/disconnectme/disconnect-tracking-protection/commits). @@ -4493,7 +4493,7 @@ please see [here](https://github.com/disconnectme/disconnect-tracking-protection **(160) Can you add permanent deletion of messages without confirmation?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq160) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq160) Permanent deletion means that messages will *irreversibly* be lost, and to prevent this from happening accidentally, this always needs to be confirmed. Even with a confirmation, some very angry people who lost some of their messages through their own fault contacted me, which was a rather unpleasant experience :-( @@ -4518,7 +4518,7 @@ Note that messages with a *\Deleted* flag will not be shown if auto EXPUNGE is e **(161) Can you add a setting to change the primary and accent color?*** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq161) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq161) If I could, I would add a setting to select the primary and accent color right away, but unfortunately Android themes are fixed, see for example [here](https://stackoverflow.com/a/26511725/1794097), so this is not possible. @@ -4528,7 +4528,7 @@ but unfortunately Android themes are fixed, see for example [here](https://stack **(162) Is IMAP NOTIFY supported?*** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq162) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq162) Yes, [IMAP NOTIFY](https://tools.ietf.org/html/rfc5465) has been supported since version 1.1413. @@ -4545,7 +4545,7 @@ Synchronization for subscribed folders can therefore be disable, saving folder c **(163) What is message classification?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq163) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq163) *This is an experimental feature!* @@ -4565,7 +4565,7 @@ The option *Use local spam filter* in the report spam dialog will turn on messag and auto classification for the spam folder. Please understand that this is not a replacement for the spam filter of the email server and can result in [false positives and false negatives](https://en.wikipedia.org/wiki/False_positives_and_false_negatives). -See also [this FAQ](#faq92). +See also [this FAQ](#user-content-faq92). A practical example: suppose there is a folder 'marketing' and auto message classification is enabled for this folder. Each time you move a message into this folder you'll train FairEmail that similar messages belong in this folder. @@ -4604,7 +4604,7 @@ You can delete all classification data by turning classification in the miscella This will be necessary when classification for a folder is enabled or disabled (or when a folder is deleted) because classification is based on comparision. -[Filter rules](#faq71) will be executed before classification. +[Filter rules](#user-content-faq71) will be executed before classification. If one or more filter rules were executed for a message, message classification will be skipped because it is assumed that the message will be processed by the filter rules in this case. @@ -4615,7 +4615,7 @@ Message classification is a pro feature, except for the spam folder. **(164) Can you add customizable themes?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq164) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq164) Unfortunately, Android [does not support](https://stackoverflow.com/a/26511725/1794097) dynamic themes, which means all themes need [to be predefined](https://github.com/M66B/FairEmail/blob/master/app/src/main/res/values/styles.xml). @@ -4642,7 +4642,7 @@ The *Solarized* theme is described in [this article](https://en.wikipedia.org/wi **(165) Is Android Auto supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq165) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq165) Yes, Android Auto is supported, but only with the GitHub version of the app because Google rejected the application of FairEmail for this reason: @@ -4669,7 +4669,7 @@ The developers guide is [here](https://developer.android.com/training/cars/messa **(166) Can I snooze a message across multiple devices?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq166) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq166) First of all, there is no standard for snoozing messages, so all snooze implementations are custom solutions. @@ -4688,7 +4688,7 @@ Deleting messages from the server and restoring them later could result in losin **(167) How can I use DeepL?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq167) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq167) DeepL offers free translation of 500,000 characters (~100,000 words; ~250 pages) every month. @@ -4712,7 +4712,7 @@ If you use this frequently, you can configure a button for this. **(168) What is a spam block list?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq168) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq168) A spam block list is basically a list of domain names which have been used to send spam or to spread malware. @@ -4748,7 +4748,7 @@ Since version 1.1627 it is possible to enable/disable individual blocklists in t **(169) Why does the app not start automatically?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq169) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq169) FairEmail requests Android to start the app when the device starts up. Obviously, this depends on Android as the app cannot start itself. @@ -4763,7 +4763,7 @@ For example for Huawei/EMUI, please [see here](https://dontkillmyapp.com/huawei) **(170) Why can't folders be created with POP3?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq170) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq170) The POP3 protocol has commands to download and delete messages from the inbox only. There are no commands to access any other folder. @@ -4782,7 +4782,7 @@ so that there is always a copy of the messages on the email server. **(171) How can I delete a contact?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq171) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq171) A contact can be stored in the Android address book or in the local contact database. @@ -4801,7 +4801,7 @@ When a contact is store in the local contact database, you can delete it like th **(172) How can I import contacts?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq172) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq172) Like most Android apps, FairEmail consults the Android address book for contact information. @@ -4820,32 +4820,32 @@ This is not how it should work on Android, which is more open to sharing informa Related questions: -* [What are local contacts for?](#faq84) -* [Why can I still pick contacts after revoking contacts permissions?](#faq98) -* [Can you add calendar/contact/tasks/notes management?](#faq138) -* [How can I insert a contact group?](#faq152) -* [How can I delete a contact?](#faq171) +* [What are local contacts for?](#user-content-faq84) +* [Why can I still pick contacts after revoking contacts permissions?](#user-content-faq98) +* [Can you add calendar/contact/tasks/notes management?](#user-content-faq138) +* [How can I insert a contact group?](#user-content-faq152) +* [How can I delete a contact?](#user-content-faq171)
**(173) What is the difference between Play store / GitHub / F-Droid version?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq173) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq173) -* The Play Store version does not support Android Auto, see [this FAQ](#faq165) for more information +* The Play Store version does not support Android Auto, see [this FAQ](#user-content-faq165) for more information * The Play Store version does not support Amazon devices with Android 5 Lollipop because there are critical bugs in this Android version of Amazon * The Play Store version does not support Gravatars/Libravatars due to Play Store policies -* The Play Store version does not support auto storing iCalendar invitations, see [this FAQ](#faq186) for more information +* The Play Store version does not support auto storing iCalendar invitations, see [this FAQ](#user-content-faq186) for more information * The Play Store version is released about once a month only because I am tired of 1-star ratings for *Too many updates*. If you want to receive more updates, you can join the [Play Store test program](https://play.google.com/apps/testing/eu.faircode.email). * The GitHub version will check for [updates on GitHub](https://github.com/M66B/FairEmail/releases) and is updated more frequently, but updates need to be installed manually * The GitHub version has some different links, some more options (like sharing the HTML of a message) and some different default values (more geared to advanced users) * The GitHub version can be installed as an update over the Play store version, whereas the F-Droid build can't (see below for more details) -* The F-Droid build does not support OAuth, see [this FAQ](#faq147) about why not +* The F-Droid build does not support OAuth, see [this FAQ](#user-content-faq147) about why not * The F-Droid build does not include [Google Play Billing](https://developer.android.com/google/play/billing/integrate), so Play store purchases cannot be reused -* The F-Droid build is supported only if the version number is the same as the version number of the latest GitHub version, see also [this FAQ](#faq147) +* The F-Droid build is supported only if the version number is the same as the version number of the latest GitHub version, see also [this FAQ](#user-content-faq147) -The Play store and GitHub version are signed with the [same digital signature](https://github.com/M66B/FairEmail#downloads) (security certificate). +The Play store and GitHub version are signed with the [same digital signature](https://github.com/M66B/FairEmail#user-content-downloads) (security certificate). The F-Droid build is signed by the F-Droid organization with a different digital key. This means you can't update the F-Droid build with the Play store or GitHub version or the other way around without reinstalling. However, it is possible to install the GitHub version over the Play store version, @@ -4856,7 +4856,7 @@ and the Play store app will do the same, when auto updating isn't disabled for t **(174) Is auto discovery supported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq174) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq174) Yes, multiple methods of auto discovery are available. @@ -4882,7 +4882,7 @@ There is no auto discovery for POP3. **(175) Why should battery optimizations be disabled?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq175) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq175) If battery optimizations are enabled ([Doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)), Android will stop the app when it is running in the background, resulting in no more messages being sent and received in the background anymore. @@ -4894,7 +4894,7 @@ Manufacturers also tweak Android rather often to stop apps in the background for **(176) When will a message be considered safely transported?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq176) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq176) If the receive option *Check transport layer security (TLS)* is enabled, a green shield will be shown only if a message was transported securely by all servers. @@ -4932,7 +4932,7 @@ The feature depends on the header *Authentication-Results*, which the receiving **(177) What does 'Sensitivity' mean?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq177) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq177) The sensitivity of a message indicates the confidentiality of a message. @@ -4949,7 +4949,7 @@ The sensitivity indication is sent as [a message header](https://datatracker.iet **(178) Why are widgets not updating?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq178) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq178) Apps provide the layout and data for widgets on demand, but the homescreen app/launcher manages all widgets, with a little help from Android. @@ -4961,7 +4961,7 @@ Please see [this video](https://www.youtube.com/watch?v=ywQrYJ6rtnM) about how t **(179) What are reply templates?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq179) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq179) Reply templates are predefined answer texts. They can be defined via the main navigation menu (left side menu). @@ -4981,7 +4981,7 @@ Templates can have the following options: **(180) How do I use LanguageTool?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq180) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq180) LanguageTool integration needs to be enabled in the miscellaneous settings. @@ -5002,7 +5002,7 @@ You can long press text to select a word, and add it to or remove it from the pe **(181) How do I use VirusTotal?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq181) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq181) VirusTotal integration needs to be enabled in the miscellaneous settings and an API key needs to be entered. To get an API key, you'll need to sign up via the [VirusTotal website](https://www.virustotal.com/). @@ -5020,7 +5020,7 @@ This feature was added in version 1.1942 and is available in non Play store vers **(182) How can I select how a link should be opened?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq182) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq182) When clicking on a link, a confirmation dialog will be shown. You can select how to open a link below *Open with*. The available browser(s) will be listed and if a browser supports [Custom Tabs](https://developer.chrome.com/docs/android/custom-tabs/), it will be listed twice, @@ -5038,14 +5038,14 @@ If you disabled confirming links, you can enable this (temporarily) again in the Note that you might need to enable confirming links and reset questions to show the link confirmation dialog again. -Please see [this FAQ](#faq35) on why you should be careful when opening links. +Please see [this FAQ](#user-content-faq35) on why you should be careful when opening links.
**(183) How do I use Send?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq183) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq183) [Send](https://github.com/timvisee/send) is designed as temporary end-to-end encrypted file storage. Only people with a link to a file can download and decrypt a file. @@ -5065,7 +5065,7 @@ Send is only available in non-Play Store versions of the app (since version 1.19 **(184) How do I password protect content?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq184) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq184) Password protected content is a simple, yet secure form of end-to-end encryption that requires no configuration. @@ -5087,7 +5087,7 @@ Images will be replaced with placeholders to reduce the content size, but other If the content is too long, there will be a popup *Text too long*. The content size limit is also why complete messages (possibly including a long reply chain) cannot be password protected. -You can use [PGP](https://en.wikipedia.org/wiki/Pretty_Good_Privacy) or [S/MIME](https://en.wikipedia.org/wiki/S/MIME) encryption for this (see [this FAQ](#faq12)). +You can use [PGP](https://en.wikipedia.org/wiki/Pretty_Good_Privacy) or [S/MIME](https://en.wikipedia.org/wiki/S/MIME) encryption for this (see [this FAQ](#user-content-faq12)). [Cross-site scripting](https://en.wikipedia.org/wiki/Cross-site_scripting) is prevented by using [DOMPurify](https://github.com/cure53/DOMPurify) (Apache License Version 2.0). @@ -5100,7 +5100,7 @@ Sending protected content is a pro feature, decrypting protected content is a fr **(185) Can I install FairEmail on Windows?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq185) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq185) Yes, you can if you use Windows 11 or later and install the [Windows Subsystem for Android](https://learn.microsoft.com/en-us/windows/android/wsa/). @@ -5126,7 +5126,7 @@ Amazon never responded to an issue reported about this. **(186) How can I let the app auto store iCalendar invitations?** -🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23faq186) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq186) * Install the [GitHub version](https://github.com/M66B/FairEmail/releases) of the app * Grant permissions via setup step 2 of the main settings screen @@ -5194,7 +5194,7 @@ Cloud sync is an experimental feature. It is not available for the Play Store ve

Get support

-🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23get-support) +🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-get-support) FairEmail is supported on Android smartphones and tablets and ChromeOS only.