diff --git a/FAQ.md b/FAQ.md index 080127f34c..690dc83e40 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1645,6 +1645,10 @@ Authenticating the account again with the quick setup wizard will probably resol Another possible cause is a bug in an older Exchange version, please [see here](https://bugzilla.mozilla.org/show_bug.cgi?id=886261). In this case the system administrator needs to update the server software. +The error *... Invalid ID Token Issued at time is more than 10 minutes before or after the current time ...* +means that the clock time of the device deviates too much from the clock time of the email server. +Please make sure the clock time, including the time zone, of the device is correct. + Please [see here](#faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...* Please [see here](#faq127) for the error *... Syntactically invalid HELO argument(s) ...*. diff --git a/index.html b/index.html index 998a03b419..66b146df07 100644 --- a/index.html +++ b/index.html @@ -1012,6 +1012,7 @@ Visit https://aka.ms/smtp_auth_disabled for more information.

The error … Login Rate Limit Hit … means that there were too many login attempts with an incorrect password. Please double check your password or authenticate the account again with the quick setup wizard (OAuth only).

The error … NO mailbox selected READ-ONLY … indicates this Zimbra problem.

The Outlook specific error … Command Error. 10 … probably means that the OAuth token expired or was invalidated. Authenticating the account again with the quick setup wizard will probably resolve this condition. Another possible cause is a bug in an older Exchange version, please see here. In this case the system administrator needs to update the server software.

+

The error … Invalid ID Token Issued at time is more than 10 minutes before or after the current time … means that the clock time of the device deviates too much from the clock time of the email server. Please make sure the clock time, including the time zone, of the device is correct.

Please see here for the errors … Untrusted … not in certificate …, … Invalid security certificate (Can’t verify identity of server) … or … Trust anchor for certification path not found …

Please see here for the error … Syntactically invalid HELO argument(s) ….

Please see here for the error … Handshake failed ….