From 68371b3975494d83e1c3fde07a7f7424f3a5a4c2 Mon Sep 17 00:00:00 2001 From: M66B Date: Wed, 16 Jul 2025 15:37:46 +0200 Subject: [PATCH] Updated FAQ --- FAQ.md | 8 +++++--- index.html | 3 ++- 2 files changed, 7 insertions(+), 4 deletions(-) diff --git a/FAQ.md b/FAQ.md index 404ae27fa3..1c67aae4f1 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1858,9 +1858,7 @@ the [storage access framework](https://developer.android.com/guide/topics/provid This might be because your custom ROM does not include it or because it was actively removed (debloated). Note that this will result in similar problems in other apps too. -FairEmail does not request storage permissions, so this framework is required to select files and folders. -No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to *all* files. -Moreover, recent Android versions disallow access to all files for apps, except, under specific conditions, for file managers. +Try restarting your device first as this often solves the problem after updates are installed (see also the next paragraph). To resolve this problem, the system component Google Play Services may need to be updated. Please [see here](https://support.google.com/googleplay/answer/9037938?hl=en) on how. @@ -1877,6 +1875,10 @@ pm install -k --user 0 com.android.documentsui Alternatively, you might be able to enable the *Files* app again using the Android app settings. +FairEmail does not request storage permissions, so this framework is required to select files and folders. +No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to *all* files. +Moreover, recent Android versions disallow access to all files for apps, except, under specific conditions, for file managers. +
In the case of the error *com.android.externalstorage has no access to content://...*, diff --git a/index.html b/index.html index 4c37aa210a..573414ce40 100644 --- a/index.html +++ b/index.html @@ -1133,12 +1133,13 @@ Visit https://aka.ms/smtp_auth_disabled for more information.

(25) Why can’t I select/open/save an image, attachment or a file?

🌎 Google Translate

When a menu item to select/open/save a file is disabled (dimmed) or when you get the message Storage access framework not available, the storage access framework, a standard Android component, is probably not present. This might be because your custom ROM does not include it or because it was actively removed (debloated). Note that this will result in similar problems in other apps too.

-

FairEmail does not request storage permissions, so this framework is required to select files and folders. No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to all files. Moreover, recent Android versions disallow access to all files for apps, except, under specific conditions, for file managers.

+

Try restarting your device first as this often solves the problem after updates are installed (see also the next paragraph).

To resolve this problem, the system component Google Play Services may need to be updated. Please see here on how. Please note that you will need to restart your device after the update!

The storage access framework is provided by the package com.android.documentsui, which is visible as Files app on some Android versions (notably OxygenOS).

You can enable the storage access framework (again) with this adb command:

pm install -k --user 0 com.android.documentsui

Alternatively, you might be able to enable the Files app again using the Android app settings.

+

FairEmail does not request storage permissions, so this framework is required to select files and folders. No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to all files. Moreover, recent Android versions disallow access to all files for apps, except, under specific conditions, for file managers.


In the case of the error com.android.externalstorage has no access to content://…, please enable this Android option for com.android.externalstorage and com.android.sharedstorage:

Settings > Privacy > Permission management > Files and media > See more apps that can access all files