Updated FAQ

pull/184/head
M66B 4 years ago
parent 524f3dfa4f
commit 5851e1b323

@ -2554,12 +2554,13 @@ Reverted [commit](https://github.com/M66B/FairEmail/commit/2c80c25b8aa75af2287f4
<a name="faq117"></a>
**(117) Can you help me restore my purchase?**
Google manages all purchases, so as developer I have little control over purchases.
Google manages all purchases, so as a developer I have little control over purchases.
So, basically the only thing I can do, is give some advice:
* Make sure you have an active, working internet connection
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
* Make sure you installed FairEmail via the right Google account if you configured multiple Google accounts on your device
* Open the Play store app and wait at least a minute to give it time to synchronize with the Google servers
* Open FairEmail and navigate to the pro features screen to let FairEmail check the purchases
You can also try to clear the cache of the Play store app via the Android apps settings.
@ -2570,7 +2571,7 @@ Note that:
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An application like FairEmail cannot select which Google account to use
* An app like FairEmail cannot select which Google account to use
* It may take a while until the Play store app has synchronized a purchase to another device
If you cannot solve the problem with the purchase, you will have to contact Google about it.

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