From 54401e369793ea5328ca5aeabf1ceb415a4e505b Mon Sep 17 00:00:00 2001 From: M66B Date: Sun, 29 Sep 2024 08:34:25 +0200 Subject: [PATCH] Updated FAQ --- FAQ.md | 4 ++++ index.html | 1 + 2 files changed, 5 insertions(+) diff --git a/FAQ.md b/FAQ.md index 36018c1c68..1c5c85f9b8 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1419,6 +1419,10 @@ Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are 🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https%3A%2F%2Fm66b.github.io%2FFairEmail%2F%23faq16) +Synchronization problems are seldom the fault of the app, but are almost always caused by internet connectivity or email server problems. +The first thing to check is whether battery optimzations are **disabled** via setup step 3 in the main settings screen. +If you can't solve the problem, [please contact me](#get-support), and I'll explain how to send the debug info for a proper anaylysis. + Possible causes of messages not being synchronized (sent or received) are: * The account or folder(s) are not set to synchronize diff --git a/index.html b/index.html index cfcbe1b6ae..18d75f7faf 100644 --- a/index.html +++ b/index.html @@ -919,6 +919,7 @@ Visit https://aka.ms/smtp_auth_disabled for more information.


(16) Why are messages not being synchronized?

🌎 Google Translate

+

Synchronization problems are seldom the fault of the app, but are almost always caused by internet connectivity or email server problems. The first thing to check is whether battery optimzations are disabled via setup step 3 in the main settings screen. If you can’t solve the problem, please contact me, and I’ll explain how to send the debug info for a proper anaylysis.

Possible causes of messages not being synchronized (sent or received) are: