diff --git a/FAQ.md b/FAQ.md
index 4984d83cc9..0c24378681 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -3838,6 +3838,9 @@ Note that:
 
 Please [see here](https://support.google.com/googleplay/answer/4646404) about how to add, remove, or edit your Google Play payment method.
 
+Sometimes the Play Store assigns a purchase incorrectly to another Google account configured on the device, resulting in the purchase not being recognized anymore.
+Some people reported that force stopping the Play Store app / Google Play Services, clearing the data and the cache, and starting the Play Store again resolves this problem.
+
 If you cannot restore a purchase,
 please contact me via [this contact form](https://contact.faircode.eu/?product=fairemailsupport),
 mentioning the email address of the Google account used for the purchase.
diff --git a/index.html b/index.html
index e37594c7f5..d371030c73 100644
--- a/index.html
+++ b/index.html
@@ -1975,6 +1975,7 @@ category:promotions</code></pre>
 <li>You can’t restore purchases with <a href="https://microg.org/">microG</a></li>
 </ul>
 <p>Please <a href="https://support.google.com/googleplay/answer/4646404">see here</a> about how to add, remove, or edit your Google Play payment method.</p>
+<p>Sometimes the Play Store assigns a purchase incorrectly to another Google account configured on the device, resulting in the purchase not being recognized anymore. Some people reported that force stopping the Play Store app / Google Play Services, clearing the data and the cache, and starting the Play Store again resolves this problem.</p>
 <p>If you cannot restore a purchase, please contact me via <a href="https://contact.faircode.eu/?product=fairemailsupport">this contact form</a>, mentioning the email address of the Google account used for the purchase.</p>
 <p><br /></p>
 <p><a name="faq118"></a> <strong>(118) What does ‘Remove tracking parameters’ exactly?</strong></p>