diff --git a/FAQ.md b/FAQ.md
index cbba00e2c5..7cfcb24c9f 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1403,6 +1403,10 @@ In the case of the error '*User is authenticated but not connected*', please see
 
 An Outlook / Live / Hotmail account can be set up via the quick setup wizard and selecting "*Outlook/Office 365 (OAuth)*".
 
+To use third-party email apps for consumer Outlook accounts, IMAP must be enabled.
+For this, please go to the Outlook website, tap on the settings wheel at the top right,
+select 'Mail', select 'Forwarding and IMAP', and in the section 'POP and IMAP' enable 'Let devices and apps use IMAP'.
+
 **Important**: a personal and a business account can have the same email address, but have different mailboxes (folders). So, please make sure you select the right option.
 
 Microsoft said "*We have turned off SMTP AUTH for millions of tenants not using it*", which can result in this error message:
diff --git a/index.html b/index.html
index 42ec9c326a..d3119b668a 100644
--- a/index.html
+++ b/index.html
@@ -930,6 +930,7 @@ keyword:&lt;keyword&gt;</code></pre>
 </blockquote>
 <p><br /></p>
 <p>An Outlook / Live / Hotmail account can be set up via the quick setup wizard and selecting “<em>Outlook/Office 365 (OAuth)</em>”.</p>
+<p>To use third-party email apps for consumer Outlook accounts, IMAP must be enabled. For this, please go to the Outlook website, tap on the settings wheel at the top right, select ‘Mail’, select ‘Forwarding and IMAP’, and in the section ‘POP and IMAP’ enable ‘Let devices and apps use IMAP’.</p>
 <p><strong>Important</strong>: a personal and a business account can have the same email address, but have different mailboxes (folders). So, please make sure you select the right option.</p>
 <p>Microsoft said “<em>We have turned off SMTP AUTH for millions of tenants not using it</em>”, which can result in this error message:</p>
 <pre><code>535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant.