From 31130a24a31fd8a907d3d31545fb0f5458ca6ce5 Mon Sep 17 00:00:00 2001 From: M66B Date: Wed, 6 Dec 2023 09:53:54 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 3 ++- index.html | 2 +- 2 files changed, 3 insertions(+), 2 deletions(-) diff --git a/FAQ.md b/FAQ.md index 0e9dff5d8a..e6a88bee94 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1479,9 +1479,10 @@ or something between the email server and the app, like a firewall, actively ref The error *... Network unreachable ...* means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only. -The error *... Host is unresolved ...*, *... Unable to resolve host ...* or *... No address associated with hostname ...* +The error *... Host is unresolved ...*, *... Unable to resolve host ...* or *... No address associated with hostname ... android_getaddrinfo failed: EAI_NODATA* means that the address of the email server could not be resolved into an IP address. This might be caused by a VPN, ad blocking or an unreachable or not properly working (local) [DNS](https://en.wikipedia.org/wiki/Domain_Name_System) server. +An incorrect Android private DNS network setting can cause this too. The error *... Software caused connection abort ...* means that the email server or something between FairEmail and the email server actively terminated an existing connection. diff --git a/index.html b/index.html index 6ad30f11d6..ad67efdef6 100644 --- a/index.html +++ b/index.html @@ -899,7 +899,7 @@ Visit https://aka.ms/smtp_auth_disabled for more information.

Android Settings, Data usage, Three-dots overflow menu, Data usage control

The error … Connection refused … (ECONNREFUSED) means that the email server or something between the email server and the app, like a firewall, actively refused the connection.

The error … Network unreachable … means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only.

-

The error … Host is unresolved …, … Unable to resolve host … or … No address associated with hostname … means that the address of the email server could not be resolved into an IP address. This might be caused by a VPN, ad blocking or an unreachable or not properly working (local) DNS server.

+

The error … Host is unresolved …, … Unable to resolve host … or … No address associated with hostname … android_getaddrinfo failed: EAI_NODATA means that the address of the email server could not be resolved into an IP address. This might be caused by a VPN, ad blocking or an unreachable or not properly working (local) DNS server. An incorrect Android private DNS network setting can cause this too.

The error … Software caused connection abort … means that the email server or something between FairEmail and the email server actively terminated an existing connection. This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode.

The errors … BYE Logging out …, … Connection reset … mean that the email server or something between the email server and the app, for example a router or a firewall (app), actively terminated an existing connection.

The error … Connection closed by peer … means that the email server actively closed the connection. This might be caused by a not updated Exchange server, see here for more information.