From 28969048e81c1411c1b3df380a0299c1add2a411 Mon Sep 17 00:00:00 2001 From: M66B Date: Tue, 6 Jul 2021 16:32:13 +0200 Subject: [PATCH] Updated FAQ --- FAQ.md | 1 + 1 file changed, 1 insertion(+) diff --git a/FAQ.md b/FAQ.md index ec72f063de..3a33a91450 100644 --- a/FAQ.md +++ b/FAQ.md @@ -3220,6 +3220,7 @@ The error *User is authenticated but not connected* might occur if: * The account password was changed: changing it in FairEmail too should fix the problem * An alias email address is being used as username instead of the primary email address * An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias* +* IMAP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) how an administrator can enable it again The shared mailbox alias will mostly be the email address of the shared account, like this: