diff --git a/FAQ.md b/FAQ.md index f8c3c74a28..4f5cb9562a 100644 --- a/FAQ.md +++ b/FAQ.md @@ -147,6 +147,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi * [(84) What are local contacts for?](#user-content-faq84) * [(85) Why is an identity not available?](#user-content-faq85) * [(86) What are 'extra privacy features'?](#user-content-faq86) +* [(87) What does 'invalid credentials' mean?](#user-content-faq87) [I have another question.](#support) @@ -1409,6 +1410,20 @@ The advanced option *extra privacy features* enables:
+ +**(87) What does 'invalid credentials' mean?** + +The error message *invalid credentials* means either that the user name and/or password is incorrect, +for example because the password was changed or expired, or that the account authorization has expired. + +If the password is incorrect/expired, you will have to update the password in the account and/or identity settings. + +If the account authorization has expired, you will have to select the account again. +You will likely need to save the associated identity again as well. + +
+ + ## Support