diff --git a/FAQ.md b/FAQ.md
index 99664ca233..be9c2888a1 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -4716,6 +4716,7 @@ The confusing Microsoft specific server error *User is authenticated but not con
 
 **Consumer Outlook/Hotmail/Live account**
 
+* A VPN is being used. Try turning off the VPN.
 * IMAP is disabled, which is the default for new Outlook accounts now
 
 To fix this:
@@ -4730,6 +4731,7 @@ To fix this:
 
 **Corporate, education, etc. account**
 
+* A VPN is being used. Try turning off the VPN.
 * External access is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
 * Access by third-party apps is administratively disabled or allowed for specific apps only
 * IMAP is administratively disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/pop3-and-imap4/enable-or-disable-pop3-or-imap4-access) about how an administrator can enable it again
diff --git a/index.html b/index.html
index 4a5670cf60..baab5f8f5a 100644
--- a/index.html
+++ b/index.html
@@ -2417,6 +2417,7 @@ $NotDisplayed</code></pre>
 <p>The confusing Microsoft specific server error <em>User is authenticated but not connected</em> might occur if:</p>
 <p><strong>Consumer Outlook/Hotmail/Live account</strong></p>
 <ul>
+<li>A VPN is being used. Try turning off the VPN.</li>
 <li>IMAP is disabled, which is the default for new Outlook accounts now</li>
 </ul>
 <p>To fix this:</p>
@@ -2430,6 +2431,7 @@ $NotDisplayed</code></pre>
 <p><br></p>
 <p><strong>Corporate, education, etc. account</strong></p>
 <ul>
+<li>A VPN is being used. Try turning off the VPN.</li>
 <li>External access is administratively disabled, please see <a href="https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules">this article</a> about how an administrator can enable it again</li>
 <li>Access by third-party apps is administratively disabled or allowed for specific apps only</li>
 <li>IMAP is administratively disabled, please see <a href="https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/pop3-and-imap4/enable-or-disable-pop3-or-imap4-access">this article</a> about how an administrator can enable it again</li>